HotelRunner 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

HotelRunner

3.9

(32)

Pricing

Starting at $9.95 per month

About HotelRunner

HotelRunner is an online sales and distribution management software for all types of properties including individual hotels, chains, hostels, and villas. It allows users to automate back-end operations, improve customer care, create a personalized experience across all channels and manage inventory, rates, availability and more.

HotelRunner offers various features such as inventory management, online reservations, online check-ins/checkouts, reporting, customer relationship management (CRM) and payment gateways. It also supports third-party integrations with all major booking engines including Booking.com, Expedia, and more.

HotelRunner Screenshots

HotelRunner Pricing and Plans

Starting price: $9.95 per month

Free Trial

Free Version

Basic

$0.00

flat rate

Plan includes:

Extra Services
Metasearch Platforms
Other Integrations
Payment Methods
Property Management
Revenue Management Systems
Systems

Plus

$9.95

flat rate, per month

Plan includes:

Extra Services
Metasearch Platforms
Other Integrations
Payment Methods
Property Management
Revenue Management Systems
Systems

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HotelRunner Features

Popular features found in Channel Management
Calendar Management
Campaign Management
Data Synchronization
Dynamic Pricing
Incentive Management
Lead Management
Multi-Channel Distribution
Order Management
Partner Portal
Pipeline Management
More features of HotelRunner
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
Calendar Sync
Channel Analytics
Channel Management
Commission Management
Content Management
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Templates
Group Reservations
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Mobile Access
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multi-Location
Online Booking
Partner Management
Payment Processing
Performance Metrics
Price/Margin Management
Promotions Management
Rate Management
Real-Time Analytics
Real-Time Data
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Room Booking
Sales Reports
SMS Messaging
Social Media Integration
Task Management
Template Management
Third Party Booking
Third-Party Integrations
Website Integration

HotelRunner User Reviews

Overall Rating

3.9

Ratings Breakdown

56%

19%

16%

Secondary Ratings

Ease of Use

3.9

Value for money

3.9

Customer support

3.9

Functionality

3.9

Emrah A.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Great tool, functionality of usage

Hotelrunner is a great tool that help especially for small companies. We started to use this tool since from 3 months and overall this website exceed my expectations. This web site could be all in one tool for hotel industry with some additional improvements. I definitely recommend to the hotel owners who has up to 50-75 rooms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use low cost wide range connections to OTA's Offers free website tool

Cons:

Requires some improvements about PMS Requires some improvements about Calender functionality

Colleen R.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Awesome Support

They have really helped us sell our rooms with the Turkish channels that are free to us in their system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time.

Cons:

I wish there was a page where I could see availiability for all rooms over the month.

randy s.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed May 2017

a complete waste of time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nothing, this did not do anything that is advertised, or that they specifically told me that they could do

Cons:

Hotel runner has been a HUGE waste of time for me. I asked if I could just manage availability and you said yes (below) You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well. But then that wouldn't work My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay. The support has been very slow or nonexistent, which I expressed concern about (given the time difference). I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.

Vendor Response

Hi Randy, If you could please contact me directly at andrew@hotelrunner.com, I would like to speak with you and get everything figured out.

Replied November 2018

GOKHAN S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great!

Cons:

I think everything is enough.

Vendor Response

Hi Gokhan, We are glad you found our system easy to use,and had a great experience with our customer support!

Replied March 2019

EÖ

Ebru Ö.

Verified reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Thanks HotelRunner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

quick and successful updates for room availability and pricing

Cons:

HotelRunner best channel manager. Everything is perfect

Vendor Response

Thank you Ebru! We are glad to hear about your positive experience with HotelRunner.

Replied December 2019

Ali Haydar B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Excellent

Its easy and comfortable to use it.Highly recommend because of representative.Thanks for all support and help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ıt's Integrated with lots of online channel

Cons:

It Sometimes doesnt effect quickly but not always

Vendor Response

Thank you Ali! We are very happy to hear that you find our system helpful and easy to use!

Replied April 2019

Deniz E.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Best!!

The company makes you feel safe. You can focus on your work with peace of mind. Any problems instantly help immediately. All employees professional and helpfull especially Ms. Buse.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, easlly to access, easy interface.

Cons:

Everthing is perfect. I can easliy find everything.

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed July 2018

Really needs improving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This system has some basics in place but that's it. It is not very functional and cannot carry out day to day tasks as advertised.

Cons:

Needs a lot of improvement, at the moment it is a no go platform and should only be used on a free of charge basis as a trial.

Verified

Reviewer

Hospitality

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed November 2019

A good channel manager

A 50-50 experience with the software, using it for 3-4 months. Need more time to explore

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashboard is attractive, booking+ features, easily inventory management, notification features. Connectivity with leading partners.

Cons:

Not works on slow internet, user access sometimes freezes. Need more lighter version, photo and details updation process is little lengthy

Vendor Response

Hello, We are glad that you have enjoyed our features and are able to manage your inventory with ease. If you needed any further assistance with anything, please feel free to contact me at andrew@hotelrunner.com

Replied May 2020