Whatfix 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Whatfix

4.6

(77)

Pricing

Pricing available upon request

About Whatfix

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.
Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.
With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Whatfix Screenshots

Whatfix Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

DAP Standard

Pricing available upon request

Plan includes:

In-App Guidance
Smart Context
Adoption Everywhere
Content Agregation
Out-Of-the-Box Surveys
Content Lifecycle Management
Guidance Analytics
Manual Language Translation
Audit Logs
Data Residency

DAP Premium

Pricing available upon request

Plan includes:

Custom Surveys
Auto Language Translation
Auto Testing
Integrations
Offline Mode
Virtual Desktop Support

DAP Enterprise

Pricing available upon request

No plan information available

Product Analytics Standard

Pricing available upon request

Plan includes:

25 Tag User Actions
Auto Tracking
Custom Dashboard
Funnel Insights
Trend Insights
User Journey Insights
User Properties
Event Properties
Cohorts
24/5 Customer Support

Product Analytics Premium

Pricing available upon request

Plan includes:

Unlimited Tag User Actions

Product Analytics Enterprise

Pricing available upon request

No plan information available

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Whatfix Features

Popular features found in Content Management
Access Controls/Permissions
Audio File Management
Content Library
Customizable Templates
Image Editing
Search/Filter
SEO Management
Text Editing
Version Control
Video Support
More features of Whatfix
Academic/Education
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Approval Workflow
Asynchronous Learning
Audience Targeting
Behavior Tracking
Built-in Course Authoring
Change Management
Change Planning
Cohort Analysis
Collaboration Tools
Communication Management
Compliance Management
Content Creation
Content Management
Content Publishing Options
Contextual Guidance
Conversion Tracking
Corporate/Business
Course Management
CRM
Customer Database
Customer Journey Mapping
Customer Segmentation
Customizable Reports
Dashboard
Data Import/Export
Data Quality Control
Data Visualization
Document Management
Electronic Forms
Employee Handbook
Employee Onboarding
Employee Training
Engagement Tracking
Event Triggered Actions
Feedback Management
Funnel Analysis
Gamification
In-App Training
Interactive Content
Interactive Reports
Knowledge Base Management
Knowledge Management
Launch Management
Learning Management
Learning Paths/Tracks
Machine Learning
Mobile Learning
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Onboarding
Orientation Workflow Management
Performance Metrics
Personalization
Product Data Management
Progress Tracking
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
SCORM Compliance
Self-paced Learning
Self Service Portal
Self Service Tools
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Synchronous Learning
Tagging
Task Management
Tests/Assessments
Third-Party Integrations
Training Management
Usage Tracking/Analytics
User Onboarding
Visual Analytics
Widgets
Workflow Management

Whatfix Integrations

Salesforce Sales Cloud

Segment

Freshdesk

Moodle

Zendesk Suite

Confluence

See all 23 integrations

Whatfix User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

36%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.9

Functionality

4.6

Francois Pascal N.

Verified reviewer

Internet

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Whatfix is the business management software par excellence

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool is essential for our company to integrate, train and support remote and in-office employees on enterprise software applications to drive adoption, reduce training and support costs, and improve productivity on a massive scale.

Cons:

The free trial version is limited in both functionality and duration.

Vendor Response

Francois, thank you for taking time out of your schedule to leave us a review. We're happy to hear Whatfix has become an essential part of your software adoption success. It's great to hear you are seeing a reduction in training and support costs and improved productivity. Your success is important to us, and your partnership is appreciated. Your Whatfix Team

Replied July 2023

Adam C.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed December 2024

Empowering Training Initiatives with Flexible Deployment from WhatFix

WhatFix has been an excellent partner in supporting our initiatives. Their tools and services have not only met our needs but have also enhanced the experience for our customers. The positive feedback we’ve received shows how effective and user-friendly their solutions are!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is. From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform.

Cons:

I honestly can't think of anything bad to say about WhatFix!

Reasons for choosing Whatfix

While it was for a different use, we considered adding Docebo to the training delivery but found that WhatFix was more than enough.

Tim L.

Verified reviewer

Telecommunications

10000+ employees

Used weekly for free trial

Review source

Reviewed August 2018

good APP

Ratings Breakdown

Ease of use

Functionality

Pros:

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Cons:

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Vendor Response

Hi, Tim. Thank you for taking the time to leave us a review. We're happy to hear Whatfix is helping to improve your customer experience. In response to analytics, we are continually enhancing our software's capabilities, and we'd love to show you our data-driven analytics can easily track and analyze your user behavior to provide comprehensive insights that help you make informed decision-making. Thanks again for your review. We truly appreciate your honest feedback, as it helps us identify areas for improvement and prioritize our efforts to provide you with the best experience possible. Your Whatfix Team

Replied July 2023

Verified

Reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Whatfix for your online community onboarding

The support is great. Their teams are largely based in India so that can be a challenge with their internet connections. Also timing for US timezones and holding meetings can be difficult. They are very nimble and receptive to feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Usage of page tagging so that as you experiment and move things around the page that you do not need to reconfigure things. You can create video flows and also create translations without having someone on staff.Support was great!

Cons:

Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.

Reasons for choosing Whatfix

Cost, their online user community, translations, smart tagging, export options.

Kirsten S.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Whatfix is the solution we didn't know we needed until we found it!

Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out! We have never had such a positive vendor relationship!

Cons:

Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around.

Reasons for choosing Whatfix

Overall price, no sneaky "extra" costs, low-pressure sales, confidence of team members.

Vendor Response

We greatly appreciate your feedback on the pros of using Whatfix. It's wonderful to know that our digital adoption platform's ease of use and versatile widgets have contributed to a smoother workflow for your users. Moreover, we greatly appreciate your kind words about our team members. Being helpful, hardworking, and innovative is at the core of our values, and we are committed to continuously improving our tool to meet your needs. We understand that content creation may have its challenges at times, but we're delighted that our support team has been there to assist you and ensure your success with Whatfix. Rest assured that we are always working to improve the platform to make it even more user-friendly and intuitive. Once again, thank you for your glowing review and your trust in Whatfix. We are thrilled to have you as a valued customer and look forward to continuing to support you and your team on your journey to even greater success with Whatfix. Your Whatfix Team

Replied July 2023

Silke R.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 12 months

Reviewed March 2023

Whatfix helps iPoint on the way to improved user assistance

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

With the help of task lists, self help and pop ups we can directly support our customers (users) and provide them with help. This way we can reduce the number of support tickets and relieve the support team.

Cons:

The use of tags is currently still a bit cumbersome and could be clearer or better structured. It would also be desirable to be able to open the CLM board in multiple browser tabs. Linking content (e.g. link from an article to a walkthrough) could be simplified.

Reasons for choosing Whatfix

In terms of price-performance ratio, Whatfix is clearly superior to its competitors and convinced us in the cost-benefit calculation.Apart from that, we were convinced by the excellent personal and competent support of all Whatfix teams (sales, onboarding, customer success) that support(ed) us on our way.

Reasons for switching to Whatfix

The contract with WalkMe expired and we had to re-evaluate our DAP provider.

Neil D.

Verified reviewer

Staffing and Recruiting

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed June 2022

Fantastic product

Fantastic product, easy company to work with. Highly reccomend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great features, with steady delivery of new features. Whatfix really listen to their users and shape their backlog accordingly

Cons:

Less about the product, but sometimes the communication can be over-zealous/clumsy

Reasons for choosing Whatfix

Better features than two of the alternative; better price than the other

Mark F.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 2 years

Reviewed March 2023

Digital Adoption of Digital Adoption

Data driven decisions are very important to us. With Whatfix we are able to provide better data to our development team while simultaneously guidling our customers through our app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer Service is extraordinary. Once you learn how to use the tools and their limits, your imagination is the limit as to what you can do.

Cons:

With so many features and options it was a little hard to finalize what we needed to focus on.

Hal R.

Verified reviewer

Computer Software

51-200 employees

Used unspecified for less than 6 months

Review source

Reviewed July 2016

Whatflow flows implementation in a special education web based product

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Cons:

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Vendor Response

Thanks for the review, Hal. We are working towards building the framework for selective actions on the flows, which should be released soon. As per your feedback, our UX team is currently improving the editing experience.

Replied February 2017

Iziar R.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2018

Help your customers understand your platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Cons:

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Showing 1 - 10 of 77 Reviews

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