Collaborate 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Collaborate is right for your practice?

Our Social Work Case Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Collaborate

4.7

(38)

Pricing

Pricing available upon request

About Collaborate

Collaborate is a case management solution that helps social service organizations like domestic violence shelters, correction departments, sexual assault coalitions and more handle case tracking, data collection, goal setting, information gathering and other operations. The platform enables correction institutions to organize group therapies/sessions, track results, and record attendance.

Collaborate automatically records and store information about clients’ ethnicity, gender identity and contact details on a unified portal. It offers a host of features such as a self-service portal, role-based permissions, automated backups, data visualization, reports and more. Additionally, supervisors can create and assign tasks to members, track due dates and receive notification for pending actions and upcoming schedules/classes via a built-in calendar.

Collaborate allows users to design personalized forms to record and store clients’ details, add notes to cases and view historical data. Pricing details are available on request and support is provided via phone, email and other online measures.

Collaborate Screenshots

Collaborate Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Collaborate

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Collaborate Features

Popular features found in Social Work Case Management
Case Notes
Client Management
Document Management
Goal Setting/Tracking
Reporting/Analytics
Scheduling
More features of Collaborate
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Escalation
API
Appointment Management
Assessment Management
Attendance Management
Billing & Invoicing
Calendar Management
Care Plan Management
Case Management
Certification & Licensing
Child Welfare Management
Client Portal
Collaboration Tools
Communication Management
Compliance Management
Contact Database
Contact Management
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard Creation
Data Collection
Data Import/Export
Document Storage
Document Templates
Electronic Signature
Email Alerts
Employee Management
Forms Management
For Nonprofits
HIPAA Compliant
Intake Management
Medical History Records
Mobile Access
Multi-Location
Program Management
Progress Reports
Progress Tracking
Project Time Tracking
Real-Time Reporting
Records Management
Referral Management
Referral Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Survey/Poll Management
Task Management
Task Scheduling
Third-Party Integrations
Time Tracking
Training Management
Volunteer Management
Workflow Management

Collaborate User Reviews

Overall Rating

4.7

Ratings Breakdown

66%

34%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.6

Functionality

4.3

Karla P.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Collaborate Review

It's a great system. We use it for tracking clients, running reports, and keeping current with dispositions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reports that are available for grant reporting (VOCA, NCA, CAC). I also like the quick response and how helpful everyone is when I have questions about the system.

Cons:

I wish I knew more about all of the aspects of Collaborate. I'm sure we could be using it for additional things than we are currently. I believe there are tutorials somewhere but I haven't accessed all of them yet.

Reasons for switching to Collaborate

Ease of use, and coordination of system by WVCAN.

Vendor Response

Thank you very much, Karla! Happy to hear that Collaborate is simplifying grant reporting for you.

Replied December 2024

Heidi R.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Extremely Satisfied in Georgia!

Collaborate has been a gamechanger for the CAC Network in Georgia. Our ability to track client services and case outcomes has transformed the accuracy of our statistical reporting and significantly improved staff productivity across our member center sites.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The specific customization for our statewide needs and the outstanding customer support provided by Network Ninja's dynamic team.

Cons:

The migration of our old data into to the cloud-based system took a lot of time and coordination with our CAC sites. Specifically, because we have over 50 sites in our state.

Tonya R.

Verified reviewer

Civic & Social Organization

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Collaborate

It's been learning process, and it gets more user friendly as it goes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The various things that you can use collaborate for.

Cons:

The structure is not always easy to navigate.

Vendor Response

We appreciate your feedback, Tonya!

Replied April 2025

Kelsey L.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great system

Overall great and easy to use for the CAC world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Collaborate is very helpful and continues to upgrade to make it better.

Cons:

Sometimes the report numbers are off and it can be hard to figure out where the error is.

Vendor Response

Appreciate the review, Kelsey! Be sure to sign up for a complimentary 1-hour reports training, where our experts will walk you through any issues you might be having with reporting.

Replied July 2025

Cheyanne C.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Collaborate

Strong database for storing information with ease of use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Stores all information in a clear, concise manner that is easy to review

Cons:

Reports do not always pull numbers consistently

Vendor Response

Thank you for your review, Cheyanne! Glad to hear Collaborate is easy to use for you and your team. If you need assistance with reports, please schedule a complimentary 1-on-1 reports consultation, and one of our experts will help ensure you're pulling numbers properly. You can book your consultation here (Live Help Desk Session): https://www.collaboratesoftware.com/training-schedule/

Replied February 2025

Kylen S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Collaborate Review

This is the best program for our CAC. We love how easy it is to use and track our numbers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use and how accessible it is.

Cons:

When marking disclosures, some of the options for disclosures vs allegations do not match

Vendor Response

Thank you for the feedback, Kylen! Happy to know that Collaborate is easy to use for you and your team. Don't hesitate to reach out if you need any assistance.

Replied January 2025

Brittany L.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Great serice

It is an easy system to use, and you are able to fine everything easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use, which makes it a great site. I can easily find anyone I need or correct any info with ease.

Cons:

Nothing, I liked that system overall. I wouldn't change a thing.

Vendor Response

Thank you so much for the kind words, Brittany! It's our pleasure to support the great work you and your team do.

Replied July 2025

Jacqueline W.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Collab Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple to use, but I am not familiar with all of the features.

Cons:

I don't understand all of the features so I am not sure.

Vendor Response

Thank you for the review, Jacqueline! Don't hesitate to reach out if you'd like some additional training - you can book a live 1-on-1 Help Desk session here: https://www.collaboratesoftware.com/training-schedule/

Replied April 2025

Angelina C.

Verified reviewer

Civic & Social Organization

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Collaborate Review