ECINS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ECINS

4.6

(10)

Pricing

Pricing available upon request

About ECINS

Built on the belief that we could create a better society by encouraging a smarter, more collaborative way of working across the human services social sector, ECINS (Empowering Communities with Integrated Network Systems) is dedicated to improving the lives of vulnerable people and empowering the practitioners who serve them. Cloud-based and highly secure, ECINS’ multi-agency collaborative case management software was developed by and with practitioners to solve real problems they face every day.

The ECINS team is made up of real-world experts who worked in the social sector for decades. Their mission-driven dedication to get your team up and running means you can expect streamlined implementation, dynamic training and 24/7 help desk support. We analyze how our customers work – from administrative to referral, management and support practices – and review existing technology capabilities to build a secure, robust solution that will meet challenges head-on and scale with growth.

With no user licenses, ECINS is available at one simple, comprehensive cost that includes everything we offer from customization and training and support, to ongoing system updates and feature upgrades at...

ECINS Screenshots

ECINS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ECINS Features

Popular features found in Social Work Case Management
Case Notes
Client Management
Document Management
Goal Setting/Tracking
Reporting/Analytics
Scheduling
More features of ECINS
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Escalation
API
Appointment Management
Assessment Management
Attendance Management
Calendar Management
Case Management
Child Welfare Management
Client Portal
Collaboration Tools
Communication Management
Compliance Management
Contact Database
Contact Management
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Document Storage
Document Templates
Electronic Signature
Email Alerts
Employee Management
Forms Management
HIPAA Compliant
Multi-Location
Program Management
Progress Reports
Progress Tracking
Project Time Tracking
Real-Time Reporting
Records Management
Referral Management
Referral Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Task Management
Task Scheduling
Third-Party Integrations
Time Tracking
Training Management
Volunteer Management
Workflow Management

ECINS User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.9

Functionality

4.5

Paul P.

Verified reviewer

Public Safety

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

ECINS - The information management system that's fit for purpose and future proof!

The ability for multi-agencies to upload relevant data onto ECINS pre-MARAC has made the whole process more efficient. I can now assess referrals in good time without the need to access multiple legacy systems, accessing via the dual access security, I simply access the virtual filing cabinet that is ECINS. Utilising the actions management element of ECINS my team and I have actioned over 3000 actions in order to mitigate high risk of high harm and, with the help of ECINS, we have currently only 6 of those actions that we know are in-complete. ECINS has helped to ensure that all MARAC agencies are accountable and more effective and efficient through the timely sharing of information and expediting of safeguarding action.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ECINS is fit for purpose because; # It is intuitive to use - users can learn the basics in less than an hours training input. # It is cost effective - no 'bums on seats' licences with this system and the ability to invite in mutli-agency users makes this a must have system for multi-agency information sharing and working. # It's a modular style system - organisations can pick and choose which elements of functionality they want to use which means it can be as uncomplicated as you want it to be! ECINS is future proof because; # In my experience the ECINS development team are always at the end of a phone to accommodate me as a client. # The in-built '? Help' feature (Bottom left of ECINS screen) enables me to contact the ECINS team for support and be responded to very quickly. # The ECINS team genuinely care about what their clients think and actively encourage feedback (why bother me t do this survey if not? ). # The majority of the ECINS team, like me, have had nearly a lifetime of involvement in safeguarding the communities within which we all live and this system has been born out of an innate understanding of what is needed to make people safe when it comes to information management and sharing - this ethos will endure the test of time in my view and ensure ECINS adapts as we move into the future.

Cons:

The analytical / reporting data would do well to be improved in my view. The type of data required to demonstrate whether a process and its IS works must be reasonably generic and so I'd like to think ECINS could work with clients to adopt relevant reports. E.g. being able to determine types of actions allocated to specific agencies, their prevalence and how often they're actioned to repeat cases would be beneficial. That said, I do appreciate that the reports would be role / organisation specific and so in that sense the reporting outcomes might not be generic. The ECINS product would benefit from being interoperable or be able to be linked with the Niche Police system

Reasons for choosing ECINS

# The history of the senor staff in ECINS - their involvement in safeguarding and their rationale for starting their business. # The licensing based on per population. # The ability to invite external partners to use ECINS free of charge.

Vendor Response

Paul, thank you so much for your thorough review of ECINS. We truly do value your feedback (and that of all of our customers and users)! Our team's background and experience safeguarding our communities is precisely why we do what we do, and we are grateful that is obvious to you. Thanks again for highlighting the features that you most appreciate, and we'll take note on the reporting recommendations you've highlighted as well.

Replied November 2021

Hannah H.

Verified reviewer

Civic & Social Organization

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Birmingham Early Help review

excellent customer care and support from all at empowering communities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate from the dashboard , useful quick support links and e-learning, ability to develop own forms/ assessments etc. Ability to have high number of users for the organisation Ability to share/ give access to multiple services and work on the same case files Assigning tasks to users within the system user directory built within ECINS easy to navigate from dashboard ability to get notifications Data reports

Cons:

We are still using multiple case management systems across organisations, whilst the vision is to have a comprehensive shared case management system we are still duplicating a lot of work. An easy solution/ function for ECINS to talk to the other system we use would be beneficial The language on ECINS is very police/ crime heavy i.e tabs for victims etc

Reasons for choosing ECINS

i was not part of the process

Vendor Response

Thank you for writing your review of ECINS, Hannah! We are happy to hear you are pleased with the support the ECINS team provides, and that many of our features meet your needs. We appreciate your recommendations for improvement, as well, and will take them under consideration!

Replied March 2022

Martyn S.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

ECIN's used for Anti Social Behaviour Case Management

We have a very good relationship with Empowering Communities and they help and support us (Warwickshire County Council as we hold the contract on behalf of the partners.) We have 5 Local Authorities and the Police who have different priorities and budgets. They are supporting us to try and expand our use of the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform gives a legal gateway to share information with partnership agencies, there is a full audit trail of all transactions on the system and partners only share information with those agencies therefore no beach in data protection

Cons:

We have been using the system since 2014 generating profiles and cases manually. The system has been developed over the years and as a partnership we have no not developed/ kept up to speed. Its an issue for the partners and not ECIN's

Vendor Response

Martyn, thank you for this in-depth review of ECINS. We are always happy to help our users expand their use of the system and all its capabilities and spread the efficiencies to your partners, and we look forward to continuing to work with you on this.

Replied March 2022

Mark S.

Verified reviewer

Law Enforcement

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Fantastic High Risk Multi-Agency Case Management tool

I have had a fantastic experience with ECINs, the system has been incorporated into my working practice. I cannot imagine not being able to use a multi-agency case management system again. Having worked in multi-agency case management for seventeen years I have never had the ability to work as securely and quickly with multiple professionals as I am able to now with ECINs. Having a system that can be used on video call and manage not only individuals are high risk or posing high risk but also as a staff management tool at the same time is extremely important and hasn't been open to us previously .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having the ability to share information securely and quickly between partner agencies both across boarder and throughout the country is a new entity that has not previously been available to us. One system having a national directory and emailing system enabling fast time access to professionals and relevant information on a person , locality , vehicle allows professionals to deal with incidents / actions in hours and days instead of weeks or months in some cases. Having a support service open 24/7 that is able to respond on line and on the phone is extremely important as usually internal support is only open "office hours". The support team have been amazing in the service they have provided, I haven't had one enquiry or problem that hasn't been solved within an hour of reporting it.

Cons:

Not having the ability to map and analyse Ethnicity of individuals is one downside to the system. It's a shame that all agencies are using the same system.

Vendor Response

Mark, thank you for taking the time to share your ECINS review. We are so happy that it has become part of your working routine and meets your security and collaborative needs!

Replied March 2022

Peter P.

Verified reviewer

Law Enforcement

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed November 2021

ECINS - The one-stop shop for case management, safeguarding and demand reduction

To me, ECINS has two major benefits - the wide ranging functionality, within an intuitive system, which, because of the availability and responsiveness of the ECINS team, has the potential to be developed further with local requests. Secondly, I must compliment the team at ECINS for their customer service. They are ALWAYS responsive, efficient, effective and have a can do attitude, which is delivered with a high level of personal service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The live time nature of the information. If a user ticks 'notification added' they receive a live time update, which can speed up safeguarding, demand reduction and a swift resolution to problems, by the most appropriate agencies. The system is intuitive and easy to use, with a full and auditable history. ECINS is the only system I am aware of, that allows all partners to manage cases, information and risk, in one place, thus reducing the likelihood of serious harm to individuals and reputational risk to partners.

Cons:

I can't think of anything. The challenge we have about using the system, is convincing partners who have their own core systems - as do my organisation - of the benefits I have outlined above.

Vendor Response

Peter, your compliment on our customer service is so kind! We prioritise delivering this type of customer services to our clients and users. ECINS' secure collaborative capabilities are key to our philosophy, and we are glad that this has been reflected in your experience. Thanks again!

Replied March 2022

Marcina B.

Verified reviewer

Government Administration

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2021

Integrated Offender Management- Review

Overall my experience has been great due to the ecins administration team. They are always there to help and respond to queries quickly and efficiently. Sheeba is a star and always makes time to explain grey areas to colleagues and senior management. The system is easy and effective and will eventually work once colleagues familiarise themselves with the system.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The best feature within the software is the profile page as you can access all the relevant information about a vulnerable victim of offender within one place without having to create multiply emails to retrieve or update information. The data protection controls around the information allows users to feel in control about the data they're sharing without creating multiply reports or duplicating actions.

Cons:

The stats and lists feature tends to be inconsistent with reports being generated within minutes or days depending on day. This feature is highly important, if it would work consistently, as it provides information about cohort volumes, frequency of users, administered tasks and actions for teams and individuals. It would be helpful if this was improved, as it would provide insight needed for KPIs and senior management team meetings.

Vendor Response

Marcina, we appreciate you writing this review! Data controls and protection are a key feature of ECINS, so it is nice to hear that users feel confident in that. Thank you for highlighting our team members' efforts, as well as the ease of use of ECINS. We've received your comment on reporting as well, and will be sure to address this. Thanks again!

Replied November 2021

Steve S.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

ECINS at GYBC and with partners

I was tasked to set up and moderate the use of ECINS for GYBC and whilst I have a software background, and can understand the functionality of certain aspects, I was also able to see how all users would find the functionality and purpose of the case management system beneficial.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Personally, I like that we can arrange separate teams, internally and externally to allocate work streams and manage case loads. Having a real-time case acknowledgement and live system (which sends email notifications) is paramount to the way we operate with people on the ground.

Cons:

I'd like some additionally functionality around document storage, like creating sub folders within the docs tab.

Vendor Response

Thank you for your review, Steve! We are pleased to hear that you like many ECINS features and see the benefits of our system for all users. Thank you for the recommendation around additional functionality, as well - we are always eager to incorporate our users' suggestions into ECINS.

Replied December 2022

Daryl E.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Implementation and use of ECINs for Risk management

The procurement, purchase and implementation was very easy for a Local Authority. The training was straight forward and the opportunities for the service limitless especially with regard to risk management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use , effective in sharing sensitive data, useful analytics and great customer support.

Cons:

I have no negative comments to make about ECINs

Reasons for choosing ECINS

Unique product that effectively shares information for the management of risk across all services.

Vendor Response

Thank you for sharing your experience with ECINS, Daryl! We are glad you found ECINS' processes, from procurement to training, to be straightforward and meet your needs. It's especially nice to hear you appreciate our customer support. Thanks again for taking the time to share your experience with ECINS.

Replied November 2021

Kirsten W.

Verified reviewer

Public Safety

10000+ employees

Used daily for less than 12 months

Review source

Reviewed November 2021

ecins access and security

Very good experience with ECINS.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

A very accessible and secure platform for multi agency use.

Cons:

No problems at all. When I couldn't access ECINS support were prompt in assisting.

Vendor Response

Thank you for your review, Kirsten! We appreciate you taking the time to share your good experience with ECINS.

Replied March 2022

Kevin K.

Verified reviewer

Law Enforcement

201-500 employees

Used daily for less than 6 months

Review source

Reviewed November 2021

Makes work much easier

Well before Ecins our customers would have to stand in long lines to apply for their Character of Certificate by filling out a form. Now that the forms are online, it is much easier for customers to apply for a Record at the comforts of their home. Staff would have to deal with the bulk of paper work which also cut cost on paper and ink.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user-friendly for both customers and employees.

Cons:

That there's it is not an application. Is there was an app, it probably would have been the best in the market.

Vendor Response

Kevin, we very much appreciate you taking the time to write this review. We are delighted to hear how ECINS is making a difference for both your customers and your staff, by saving everyone time and paperwork. Thank you again for sharing your thoughts with us!

Replied November 2021

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