Remote eye 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Remote eye

4.6

(14)

Pricing

Starting at €50.00 per month

About Remote eye

Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses with video collaboration functionality via a web portal. It caters to equipment manufacturers, automotive companies, mining, oil and gas organizations, audit and inspection firms, and field service businesses.

The Remote eye solution offers key features, such as live video streaming, still image capture, document sharing, and more.

Remote eye Screenshots

Remote eye Pricing and Plans

Starting price: €50.00 per month

Free Trial

Free Version

Basic

€50.00

per user, per month

No plan information available

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Remote eye Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Remote eye
Activity Dashboard
API
Chat/Messaging
Collaboration Tools
Customizable Branding
Customizable Reports
Diagnostic Tools
File Sharing
Image Capture
Mobile Access
Multi-Channel Communication
Multiple User Accounts
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Session Recording
SSL Security
Third-Party Integrations
Two-Way Audio & Video
Video Conferencing
Video Streaming
Video Support

Remote eye User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

36%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.5

Have you used Remote eye and would like to share your experience with others?

Koen S.

Verified reviewer

Computer Hardware

11-50 employees

Used weekly for more than 2 years

Reviewed December 2022

Easy to setup, easy to deploy and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward.

Cons:

There is always the need for both an expert and user account.

Brian W.

Verified reviewer

Accounting

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Remote eye

Remote eye is powerful assistance tool that level live videos and setups.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Effective guidance through videos. Reduces cost by enabling remote support.

Cons:

It more likely best to the users thus no negative issues.

Vendor Response

Thank you for the review and for using our software solution

Replied December 2024

Kailash S.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 2 years

Reviewed December 2022

Industrial Software Solutions

Our clients use Remote Eye to enable collaboration between site engineers and remote experts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature.

Cons:

It will help if the app provides deeper zoom in.

Reasons for choosing Remote eye

Cost, Features and Support

Michael K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2022

Augmented Reality in ACTION

Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.

Cons:

Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment.

Steven W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2022

An African view of Remote Eye

Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A key stand out points of this software is the ease of use and the point that it just works!

Cons:

No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.

Miquel S.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used weekly for less than 2 years

Reviewed November 2022

Very good remote support software

We use Wideum's solutions for two years now, for remote assistance to our customers. When our field support teams have a problem or need immediate assistance, they call our expert and solve the issue quickly. It avoids a lot of unnecessary travel and reduces the downtime of our equipment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code. We use the live drawing feature and the red dot a lot.

Cons:

The most complicated thing is always to locate the smart glasses and not to forget to have them fully charged.

Reasons for choosing Remote eye

Our alternative was to send technicians all over Spain to repair machines, and that is very costly.

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Reviewed November 2022

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, it helps a lot to improve problem solving times and decreases costs

Cons:

The price could be more flexible and lower

Rafa O.

Verified reviewer

Information Services

2-10 employees

Used weekly for less than 12 months

Reviewed November 2022

Better wit smart glasses, but smartphones is great too

Very good experience so far. We are saving lots of downtime and travel costa

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user experience is amazing. Easy to set up and launch immediately. Great connectivity which didn’t crash

Cons:

There should be a standard SaaS for these applications that runs free, and then charge you for add ons.

Reasons for choosing Remote eye

Our alternative was Whatsapp and Remote Eye is just so much better….

Bram B.

Verified reviewer

Maritime

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed November 2022

Remote support

perfect, great team and support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ability to invite remote experts to remote sites

Cons:

It is somewhat difficult to invite someone that does not have the app installed

Uddeshya A.

Verified reviewer

Entertainment

501-1000 employees

Used monthly for free trial

Review source

Reviewed September 2023

AI Software solution to deploy action

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error.

Cons:

Remote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business

Showing 1 - 10 of 14 Reviews

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