SmartGov 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SmartGov

4.6

(57)

Pricing

Starting at $1.00 per year

About SmartGov

SmartGov is a cloud-based and mobile enabled platform that maximizes process efficiencies, reduces operating costs and provides online, self-help tools for your community with configurable forms and templates to manage permit processing, business licensing, code enforcement, inspections and more.

Back-end process automation, combined with an intuitive public portal, provides an end-to-end solution that streamlines permit routing flows and simplifies access for citizens, contractors and businesses.

Build a stronger connection with your community and increase citizen satisfaction while saving time and money by allowing 24/7 online access for citizens to complete processes and check statuses.

Configurable plan review and permit routing ensure optimum efficiency to meet organizational and community demand for scalable development and growth.

Permitting & Inspections
Streamline permit processing and inspections with automated workflow and approval processes in our permitting software and mobile app. Customize unlimited permit types, forms and requirements that meet your organizational needs and streamlines citizen engagement for faster processing.

Citizen Portal
Allow citizens to...

SmartGov Screenshots

SmartGov Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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SmartGov Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of SmartGov
Activity Dashboard
Appointment Management
Automated Routing
Building Permits
Business License
Case Management
Code Enforcement
Code Maintenance
Customer Portal
Customizable Forms
Dispatch Management
Expiry Notifications
Failed Inspection Tracking
Fee Management
GIS Integration
Image Capture
Inspection Management
Job Management
Monitoring
Online Applications
Online Payments
Performance Metrics
Permit Issuance
Photo Management
Planning & Zoning
Purchasing & Receiving
Renewal Management
Reporting/Analytics
Report Templates
Routing
Self Service Portal
Status Tracking
Subcontractor Management
Taxation & Assessment
Violation Tracking
Weed Abatement Control

SmartGov User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.4

Functionality

4.4

Have you used SmartGov and would like to share your experience with others?

Dustin B.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Has its Strengths and Weaknesses

Pretty solid - if they can get some of the outstanding issues we have open with them to get cleaned up, I would rate them even higher.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to easily edit permit types, steps, submittals, inspections, workflow, etc. is huge. It makes for relatively seamless changes for our stakeholders, namely other government agencies that we work with. I've worked with them and shown them SmartGov and just how easy it is to edit and change things, and that's allowed us to streamline processes extensively.

Cons:

We run into issues on the mobile interface or on tablets with our Building Inspectors in the field. A lot of the time support asks for screenshots when that's just not feasible given how remote some of the building sites are. However, given the demographic of the inspectors, this could be a user error issue. It frequently crashes and we have certain open issues that we haven't had addressed yet by engineering.

Sarah L.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Great Record Keeping Tool for Day to Day

SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks.

Cons:

There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc.

Robert P.

Verified reviewer

Construction

Self-Employed

Used monthly for less than 2 years

Review source

Reviewed July 2023

City Mandate

It is fairly easy to use.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that I can see inspection results quickly.

Cons:

I can not access sub contractors inspection results.

Michelle S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

One of the better Online Permitting

I use all the cities and county Websites and this one is probably the quickest, easiest, and straight forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It easy to navigate and has all the information that needs to be on this kind of website.

Cons:

The date of reviews coming back arent always accurate and sometimes sit there for while. I have been told by the city that the site didnt alert them of any info uploaded. So i am having to tell them

Chris H.

Verified reviewer

Architecture & Planning

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2023

Draftsman Submitting Multiple Projects

Ratings Breakdown

Ease of use

Functionality

Pros:

As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.

Cons:

I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.

Robert M.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Smartgov best SAAS on the market today

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, customer service, price, implementation.

Cons:

I do not have any negative response to this question

Reasons for choosing SmartGov

As noted earlier

Reasons for switching to SmartGov

As described above

Renee R.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

SMARTGOV PERMITING AND CODE ENFORCEMENT

I am so grateful to have it. It is so much easier to work with then the last program. And... NO MORE FILLING.. NO MORE PAPER!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is professional and efficient. It can be a bit of a learning curve but support is very good.

Cons:

Implementation was a bit dicey. I think it would be best if a implementation expert came and worked with the department in person for 2 weeks prior getting things going and familiarizing the user with the product and what info is needed to move forward with the implementations. Than after the program is set up have someone come back and spend a week making sure all is working as it should. This would be in instead of spread sheets asking for info on what you want to have on your program without knowing how that info would be used within the program. Of course this was 2017 so I am sure things have improved since then.

Reasons for choosing SmartGov

It seem to be the most comprehensive for the best price with the most support. We wanted a program that did it all. 100% online, GIS mapping, Plan Reviews, Usable throughout all departments

Reasons for switching to SmartGov

We wanted to go with online permitting. When Springbrook was sold and they were not going to support the permitting software it pushed us to make the jump.

Vanessa R.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Roane County Government

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smart Gov has been such a helpful tool in helping shape our codes office and really expand our resources. It helps us keep track of when case files need to be checked on, holds all documents that we attach to each file in case something where to go missing we always have smart gov to fall back on. Our building permit department as really took hold of all the features this software has to offer and has ran with it and made it into something so user friend as well. We absolutely love this software has really help our office get out of the " STONE AGE ERA" and really take hold of todays technology.

Cons:

As far as I'm concerned we haven't had any complaints so far! Great Job Smart Gov Team!

Dawn T.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

SmartGov Thoughts

Keeps all records at hand and once learned easy to manipulate

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Will not let you end without all information. Working across the tabs are helpful. Calculations entered make work easier for many users. In our workload, the associations are used daily like this feature the best!

Cons:

The program when used by many staff members should give alert when in a permit, thereby the other users not in the same permit .

Rhonda A.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Smart Gov Review