VCA Software 2026: Benefits, Features & Pricing

Wondering if VCA Software is right for your organization?

Our Insurance Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

VCA Software

4.9

(26)

Pricing

Starting at $299.00 per month

About VCA Software

With a claims engine as its core, VCA Software (formerly known as Virtual Claims Adjuster) is a global SaaS platform focused on improving policyholder satisfaction and retention, while providing a next-generation ecosystem to improve intelligence and function for all stakeholders from insurance carriers to third party administrators, brokers, independent adjusters, captives and self-insured companies. The VCA platform simplifies and humanizes the claims journey – ultimately creating more customer lifetime value.

VCA Software Screenshots

VCA Software Pricing and Plans

Starting price: $299.00 per month

Free Trial

Free Version

Basic

$299.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

VCA Software Features

Popular features found in Insurance
Activity Tracking
Audit Trail
Contact Management
Document Management
Insurance Rating
Policy Management
Quotes/Estimates
Self Service Portal
Workflow Management
More features of VCA Software
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Billing & Invoicing
Case Management
Claims Adjuster Management
Claims Management
Claims Settlement
Claims Tracking
Client Portal
Compliance Management
Co-Pay & Deductible Tracking
Customer Management
Data Import/Export
Electronic Claims
Forms Management
Invoice Management
Paper-Based Claims
Payor Management
Process/Workflow Automation
Real-Time Analytics
Real-Time Updates
Reminders
Reporting & Statistics
Scheduling
Task Scheduling
Third-Party Integrations

VCA Software User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

12%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

4.8

Functionality

4.8

Anthony C.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2018

It has been easy, thorough, friendly and transparent

This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software so-far can and will do anything we need it to as a small start up. My biggest fear in getting a more sophisticated system is that it would be too sophisticated and required too much info for our needs. Because I can customize it it adapts well to exactly the area of business I would like to use it for.

Cons:

It looks old. To be competitive the UI needs a facelift. Other than that I can't think of any other dislikes.

Otilia M.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Effective to managing claims

All information about the claim is easily available . I liked the fact that it can be accessed from anywhere. [SENSITIVE CONTENT HIDDEN] was very helpful with using the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very user friendly , all the information l need is readily available . I did use all the options available as l did not need it .

Cons:

I did not like the fact that 90 day notice is required for cancellation .

Vendor Response

Thank you for the review, yes with our security and infrastructure in place we do require a 90 day notice period to terminate the service. We aren't like some other competitor systems that lock clients in for the entire term/ we understand that clients needs can change. We are glad you were very pleased with the system. Happy retirement!

Replied March 2019

Craig S.

Verified reviewer

Insurance

Self-Employed

Used daily for more than 2 years

Review source

Reviewed June 2023

A small firms review of VCA.

I have been pleased with the overall experience with VCA Software. I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a long time user of VCA Software, I am very familiar with the system and like that VCA is always looking for ways to improve the product. It is easy to use and track my time and expenses which is why I have stayed with VCA when I set up my own business 7 years ago.

Cons:

I do not like the photo option for selecting photos to add to photo sheets. Many times when the photos are uploaded to the system they are not in the order they were taken which adds time to the process. If they were to stay in the order they were taken, it would make this process much easier and simpler to use.

Jeff B.

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

The Littleton Group Claim Review

Customer Service is the best. System easy to use and easy to train new employees on. Very customizable and functional. Great value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to train on and very user friendly. Adjusters like it and it makes them more efficient. Has a good suite of management tools to ensure the adjusters are meeting their goals.

Cons:

The check writing capabilities.

Vendor Response

Hi Jeff, Thanks for posting your review. We're glad to hear that VCA had been great for your firm. Although we agree check writing is a great tool, unfortunately there are simply too many variables for each clients unique needs. We believe that building a custom cheque writer tool to suit each clients individual requirements works best.

Replied April 2017

Tina V.

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2016

Coast Claims Service Review

Virtual Claims is a very easy program to use, Ilda Cairns is a wonderful rep to work with and is always available to problem solve whenever I or any of my staff have any questions. All of my adjusters find the program fast and simple to use and keep track of their claim in and i like the fact that it is always evolving and changing to keep up with our growing need and the changing demands from our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That is is very user friendly, easy to train new staff on and that it is always changing and updating, and the support team are very fast to help when there is a problem.

Cons:

some of the functions i can do in Queries are limited

Robert R.

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

I've used the product and have had great results with the product.

I have the ability to assist my company, site managers and customers with the use of the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pro: I have the ability to place documents and log notes into my claim files, I can pull information up quickly to access my items

Cons:

The system should introduce time stamping for entries. Allow user of the portal more storage to upload documents. Expanded area for questions and drop downs which can be added for the end user filling out the claim on the portal.

steve h.

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

functionality

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and navigation Multitude of available functions and seamless connectivity. Awesome support team. ...thank you

Cons:

nothing actually. Everything works well and more functions are added on a regular basis

Rhonda W.

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Excellent

Great user experience and customer service from staff such as [SENSITIVE CONTENT HIDDEN] etc

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use, canned reports, custom data query functionality

Cons:

I have not experienced any issues relative to how we use

Vendor Response

Hi Rhonda. Thank you so much for the great review of Virtual Claims Adjuster. We're glad to see that VCA has brought you a great experience so far.

Replied February 2019

Rory E.

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2016

Intuitive, customisable with great customer service

Overall, we are very happy with VCA. It meets all of our needs at present and the customer service if we have any queries regarding the system is second to none.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive, easy-to-use

Cons:

It is a little bit property centric rather than being designed around a casualty line of business

David S.

Verified reviewer

Insurance