CROSStrax 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CROSStrax

4.4

(8)

Pricing

Starting at $35.00 per month

About CROSStrax

CROSStrax is a cloud-based solution for investigation management. It is suitable for organizations of any size and can be used by risk managers, HR departments, corporate security, investigation agencies, law enforcement, plus others. CROSStrax helps teams remain efficient and organized throughout the investigation process while reducing manual processes and costs. This solution can integrate with many popular systems including QuickBooks, Microsoft Office, Zapier, Outlook, plus more.

CROSStrax is customizable and designed to meet the needs of professional investigation teams. It offers GPS tracking technology for location reporting and quality control. With its case management tools, teams can store and access subject info, photos, videos, budgets, case notes, plus other relevant data. Investigative reports can be created using built-in templates and shared with clients. Additionally, CROSStrax includes business tools where performance can be tracked, including number of cases, billed totals, and most requested services.

Pricing for CROSStrax is on a monthly or annual subscription basis and depends on the number of admin users. Support is available via an online knowle...

CROSStrax Screenshots

CROSStrax Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Basic

$35.00

per user, per month

No plan information available

CROSStrax Features

Popular features found in Investigation Management
Audit Management
Built-In Database
Compliance Management
Contact Management
Document Management
Evidence Management
Incident Management
Intake Management
Subject Profiles
More features of CROSStrax
API
Case Management
Case Notes
Data Management
Reporting & Statistics

CROSStrax User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

38%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.8

Customer support

4.4

Functionality

4.3

Brandon B.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

Best Case Management Software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OUTSTANDING customer support, organization of case information, pre-written templates for report writing, Delvepoint integration, customization, and so much more. I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the #1 software for investigation case management.

Cons:

The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online.

Vendor Response

Thank you so much for the wonderful review!

Replied April 2018

Walt M.

Used daily for less than 12 months

Review source

Reviewed April 2018

Meets basic needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having all info in one place, being able to customize invoices; notifications of cases that are due or past due

Cons:

Inability to run clean and clear reports. It would be great to indicate when an invoice has been paid, and run a past due report. A functional app would also be great

Vendor Response

Thank you for your candid feedback. We've integrated with Quickbooks online to take advantage of their financial software. Once integrated, you will have all of the features of QB and CROSStrax together. As we grow, we'll look to integrate with other financial software. If the app is not working for you, call me anytime and we can walk through it, my number directly is (850) 257-8013. Thank you for trusting your data to CROSStrax!!

Replied April 2018

Verified

Reviewer

Security and Investigations

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2020

Good Software

Great company and good software. Very useful but time consuming

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TONS of features, many which are not needed for the smaller companies and agencies. Great reporting on many different areas of the business. Customization is great as well

Cons:

Many items that are not needed for smaller businesses and time consuming to get everything up and running. Having more templates would be great

Vendor Response

I am sorry you felt CROSStrax was time consuming to learn. As with all good software there is a learning curve. The templates are customize-able inside, but we placed some in there for users to get up and running. I also appreciate the positive words, feel free to reach out to us if you have any questions. We also have webinars, library (questions) and video tutorials available. Your feedback is greatly appreciated.

Replied April 2020

Mike M.

Used daily for less than 12 months

Review source

Reviewed April 2018

Still working through some thing but a good system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers

Cons:

There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. This not a system that you can jump into without support. It's next level case management but it's work in progress.

Vendor Response

Thanks, Mike. CROSStrax will be an evolving "work in progress". Our promise is to always be as responsive as possible. Thank you for your candid feedback.

Replied April 2018

Misty J.

Security and Investigations

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2016

This is the Cadillac of Investigation Case Management

By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The report writing features and the ability to upload video right into CROSStrax.

Cons:

There is a learning curve but the customer support was fantastic and they were always available.

Vendor Response

Thank you for the feedback! So we know reports aren't the most fun part of the job and although we can't eliminate them, we can certainly make writing them that much easier - and we have. Our report writer and generator takes the guess work and long hours away, allowing you to get more done in less time.

Replied April 2018

Thomas G.

Used daily for less than 12 months

Review source

Reviewed April 2018

It has been good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has a lot of changeable options and is flexible. Can handle a lot of data and cases. Billing works well.

Cons:

Can get confusing when doing multiple assignments / assigning multiple investigators for one client.

Vendor Response

Thank you for the candid feedback. Now that our features are set and robust, we do need to start focusing on the user experience. Thank you for trusting in CROSStrax!

Replied April 2018

John L.

Used daily for less than 12 months

Review source

Reviewed October 2017

Great software, better support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology.

Vendor Response

Thank you for your feedback! CROSStrax was meant to be just that, a comprehensive solution. As we grow, we will continue to add new and innovative tools to make investigations that much easier.

Replied April 2018

Chad C.

Verified reviewer

Security and Investigations

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2018

Best Case Managment Software by Far

Impressed with the ease of use and the interface. It doesnt confuse you with information you dont need and has everything you need. You can access everything quickly making it very effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is amazing. It is simple and gets you all the information you need without having to search around for it.

Cons:

I have not found anything yet. I have used several different case management programs and this is the best thus far.

Vendor Response

LMAO

Replied February 2019