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HelpDesk vs Unless: Which is best for you?
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Features
- The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations.
- The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee.
- I'm constantly trying to find ways to make my viral traffic experiences more energetic and fun and unless is helping pull that off. And the amount of growth in the tool in the past 2 years has made it much easier to understand and use.
- Sometimes I found the interface to be a little clunky.
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Recommendations
