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HelpDesk vs Vision Helpdesk: Which is best for you?
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Features
- The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations.
- The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee.
- The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process.
- It can be quite expensive for a customer service software.
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Recommendations
