HelpDesk vs eDesk: Which is best for you?

The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations.

The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee.

eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers.

Pricing structure can be confusing/expensive for small teams Some previously included features are now extras to pay