Autotask PSA vs N-sight RMM: Which is best for you?

It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.

I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in.

The latest "Inform" event gave good "insight" (pun intended) into what new improvements are coming and they will be most welcome, particularly the ability to remediate vulnerabilities from within that module!

The integrated patch management is really bad and theyve yet to roll out a fix for the fact that it actually blocks automatic windows updates and forces them to be done through the console manually for every client device.