Autotask PSA vs TimeLog: Which is best for you?

It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.

I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in.

It is suitable for business of all sizes, small and large enterprises.

Sometimes could be more helpful/intuitive on processes support instead of focusing on objects (i.e. if i need a new project let me start there, select/add customer, time rates, etc. and ask if it should create a new customer in the finance system, so the whole setup is done at once and ready for tracking and billing).The mobile app is still a struggle as it needs to be killed first nearly everytime it wakes up before it can load the company data.