baramundi Management Suite vs JIRA Service Management: Which is best for you?

The Baramundi Management Center is an essential tool for our Core IT Technicians, who use it daily to provide support and resolve issues across the Trust. Whether it's delivering Remote Desktop support via our Service Desk or deploying Windows 11 in-place upgrades to our Windows 10 workstations, Baramundi has proven invaluable in supporting our day-to-day operations.

Boot Time of Workstation can sometimes be incorrect (possibly caused by fast boot on devices)

Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.

It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.