Domotz vs Syncro: Which is best for you?

Configuration is now easier with templates, and features like custom dashboards, alerts, and a robust SNMP MIB library make monitoring comprehensive.

Be warned if embarking on Domotz, Aruba Instant-On devices cannot be monitored with SNMP if you enroll them in Instant-On. While this is more specific to my environment, it does highlight that it may not be for everyone.

Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.

The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.