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Josh P.
Advisor, 7 years
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Updated February 9, 2026
Milvus vs OTRS: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
IT Asset Tracking
4.89
Ticket Management
4.81
Access Controls/Permissions
4.79
See All
Alerts/Notifications
4.71
Real-Time Notifications
4.38
Customer Database
4.33
See All
Integrations
See All
See All
Pros / Cons
N/A
- This software allowed us to automate repetitive tasks and allowed our team to focus on more important tasks
- It was not as flexible as I would have liked, and options for layout customization could be improved.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.2/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
