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ConnectWise PSA vs Syncro: Which is best for you?
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Features
- ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools.
- Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly.
- Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.
- The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.
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