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Desk Manager vs Track-It!

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Updated January 27, 2026

Desk Manager vs Track-It!: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price

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$995.00

one time

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Workflow Management
4.80
Support Ticket Tracking
4.79
Support Ticket Management
4.74
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Ticket Management
3.67
See All
Integrations
Telegram
Telegram
Discord
Discord
WhatsApp
WhatsApp
See All
See All
Pros / Cons
  • Interface with quickbooks that saves me time
  • Simple interface making it easier to focus, and many options to customize the ticket arrangement.
  • Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
3.9/ 5
Customer Support
Highest performing feature
in the comparison
4.9/ 5
4.1/ 5
Functionality
Highest performing feature
in the comparison
4.7/ 5
3.9/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad