Deskpro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Deskpro

4.6

(38)

Pricing

Starting at $39.00 per month

About Deskpro

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.

Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.

Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.

Support is available via email, product guides and an online knowledge base.

Deskpro Screenshots

Deskpro Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Deskpro Cloud Team

$39.00

per user, per month

Plan includes:

Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support

Deskpro Cloud Professional

$59.00

per user, per month

Plan includes:

Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove "Powered by Deskpro"
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
CRM Sync
Professional Support

Deskpro Cloud Enterprise

$99.00

per user, per year

Plan includes:

Data Center Choice
Quarterly Health Checks
Security Reviews
Sandbox Environment
Custom Contracts
HIPAA-Compliant Hosting
Custom Features Development
Account Manager
Implementation Services
Enterprise Support

Deskpro Private Team

Pricing available upon request

Plan includes:

Infrastructure Support
Deskpro Private Controller
Apache Tika
1 Staging License
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics

Deskpro Private Professional

Pricing available upon request

Plan includes:

Infrastructure Support
Deskpro Private Controller
3 Staging Licenses
Lite Agents
Deskpro AI
Private AI
AI-Powered Chatbot
Remove "Powered by Deskpro"
Multiple Brand Support
Advanced Voice & Call Controls

Deskpro Private Enterprise

Pricing available upon request

Plan includes:

Infrastructure Support
Deskpro Private Controller
Non-DPC Deployment
Clustering
Private AI
AI Guardrails
Unlimited Staging Licenses
Beta Feature Access
Quarterly Health Checks
Security Reviews

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Deskpro Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Deskpro
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Application Management
Approval Process Control
Audit Trail
Automated Responses
Automated Routing
Autoresponders
Call Center Management
Canned Responses
Catalog Management
Change Management
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Library
Content Management
Customer Communication
Customer Database
Customer History
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Decision Support
Discussions/Forums
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Email Alerts
Email Templates
Event Triggered Actions
Feedback Management
File Management
File Sharing
For Insurance Industry
Full Text Search
Generative AI
Geotargeting
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
IT Asset Management
Key Performance Indicators
Knowledge Management
Lead Management
Macros/Templated Responses
Mobile Access
Mobile Alerts
Mobile App
Mobile Interface
Multi-Channel Communication
Multi-Language
Multiple Data Sources
Offline Form
Online Forums
Performance Metrics
Personalization
Pre-built Templates
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Project Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Release Management
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Sales Pipeline Management
Search
Search/Filter
Self Service Portal
SEO Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Scheduling
Template Management
Templates
Text Editing
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
User Management
Web Notifications
Website Integration
Widgets
Wiki
Workflow Management
WYSIWYG Editor

Deskpro Integrations

Jira

OneLogin

Zapier

Salesforce.org Nonprofit Cloud

Trello

Google Analytics 360

See all 26 integrations

Deskpro User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

32%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.7

Functionality

4.5

Mohamed Jad A.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

DeskPro Ticketing System

I'm very happy with the product and recommend it to every business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

DeskPro is a very flexible and easy to use ticketing system environment. The integration with our AD was a breeze and customer support was phenomenal.

Cons:

There were few bugs that support easily resolved at first.

Kimberly K.

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2016

Great Software, Helped to Streamline Our Support

We have been using Deskpro for about 8 months now. We previously had one inbox for all of our support, and one inbox for all of our sales emails. With lots of team members working on it, there was a lot of "treading on toes." We tried a few different helpdesk softwares, but settled on Deskpro because of the sheer number of features (plus their customer service was really friendly and not pushy like the others). Although we don't use all the features the ones that we do use have really helped. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for. All in all, great piece of software and really happy with the support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support from the team at Deskpro has been really good. Always kind and patient (unlike some other SaaS support). Nice that they have phone, email and live chat support, nothing beats being able to chat to someone over the phone. Also, good that they have both Android and iOS apps, as our team is on both, so it allows flexibility on the go.

Cons:

There are so many features, which is a good thing, but we don't use them all. Feel like we could make more of the product, but happy with what we do use. Took a bit of time to learn the software, but after a few days, was up to speed and now is easy to use.

Verified

Reviewer

Financial Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2018

It's fine, but there are better products out there

It was fine for the first few months when volumes weren't massive, but its limitations have severely impacted productivity as volumes have increased.

Ratings Breakdown

Ease of use

Functionality

Pros:

It's more cost efficient than it's counterparts, so if you're just getting started it's a good option, or if it's just a few team members that'll be using the product with no plans for expansion in the foreseeable future. I can't say I love anything about the software when it comes to day-to-day use though.

Cons:

Day-to-day ticket management is easy enough to understand but inefficient, which impacts overall productivity for all teams who use the product. Product imitations mean stats pulled are not always as reliable as they should be.

Anthony E.

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Great product, enabling us to create a much more streamlined and efficient Ticket logging system

The software has enabled our Support team to work much more efficiently, and make use of the powerful report builder function. We can spend more time focusing on customer service, with DeskPro taking care of the admin / automated tasks. We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a Ticket.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very intuitive and easy to get to grips with. The automated processes, such as ticket prioritisation and sending out custom email templates, has made us much more efficient on the Support desk. The reports are extremely useful for collating KPI data and keeping track of the day to day tasks. The reports are configurable using the DPQL, providing a useful and powerful tool.

Cons:

A previous update had disabled the ability to export reports, and the new report builder module had rendered some of the old reports un-usable when they were migrated to the new report builder. We had to manually re-create some of the reports.

Mehak A.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

A really powerful tool with simple interface makes it best in the market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product. The availability of the tool over a different platform and mobile devices makes it usable on the go.

Cons:

Did not find issues with the tool, just that initially there is a bit of a learning curve.

Andrew I.

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Great software for a great price

We had a need to offer differing helpdesk views for our different customers. DeskPro allowed for that variation and once we established the structure it has been pretty simple to use, from both a day-to-day point of view and an admin point of view. The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really liked the ability to customise the way our customers interact with us. The tailoring of certain aspects of our DeskPro presense was infinitely more flexible than a lot of ticketing systems on the market that we tested. DeskPro has a real business to business focus.

Cons:

The setup took a little longer than expected, however this turned into a pro long term as adding new customers is now straight forward thanks to the efforts in department structure up front.

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2018

Deskpro Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like having one tool for all: Knowledge base, feedback form, contact form, and contact us widget. With this tool our customer support agent can track all communication channels with our customers by using just one tool. And we need to use just one tool to track him :-)

Cons:

It is not an expensive tool, but it would be nicer if price per agent could be little lower.

Mike O.

Verified reviewer

Plastics

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Effortlessly manages our internal communication throughout our organization.

We have been using DeskPro for almost 7 years. It has changed how we communicate internally as an organization. We look forward to a brighter future with DeskPro.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. So many options to choose from in which all help streamline our support and communication.

Cons:

No cons just wishes. I wish DeskPro would enhance statuses so we could create custom ones that would only be triggered once a task has been completed.

Jessica H.

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

DeskPro helps you organize

The customerservice is superb, within a few days you have an answer with which you can make the changes wanted. We're very happy with the software and we already recommended it to another firm.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customerstickets are easily sorted with the functionality of Deskpro. On the other end show the dashboards a very insightfull overview of the statistics.

Cons:

When you try to make a new ticket and you press a button on the keyboard too fast it gives you other options such as a new article entry and such. It's just a thing that happends every once in a while. Nothing too annoying.