Deskpro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Deskpro

4.6

(38)

Pricing

Starting at $39.00 per month

About Deskpro

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.

Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.

Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.

Support is available via email, product guides and an online knowledge base.

Deskpro Screenshots

Deskpro Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Deskpro Cloud Team

$39.00

per user, per month

Plan includes:

Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support

Deskpro Cloud Professional

$59.00

per user, per month

Plan includes:

Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove "Powered by Deskpro"
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
CRM Sync
Professional Support

Deskpro Cloud Enterprise

$99.00

per user, per year

Plan includes:

Data Center Choice
Quarterly Health Checks
Security Reviews
Sandbox Environment
Custom Contracts
HIPAA-Compliant Hosting
Custom Features Development
Account Manager
Implementation Services
Enterprise Support

Deskpro Private Team

Pricing available upon request

Plan includes:

Infrastructure Support
Deskpro Private Controller
Apache Tika
1 Staging License
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics

Deskpro Private Professional

Pricing available upon request

Plan includes:

Infrastructure Support
Deskpro Private Controller
3 Staging Licenses
Lite Agents
Deskpro AI
Private AI
AI-Powered Chatbot
Remove "Powered by Deskpro"
Multiple Brand Support
Advanced Voice & Call Controls

Deskpro Private Enterprise

Pricing available upon request

Plan includes:

Infrastructure Support
Deskpro Private Controller
Non-DPC Deployment
Clustering
Private AI
AI Guardrails
Unlimited Staging Licenses
Beta Feature Access
Quarterly Health Checks
Security Reviews

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Deskpro Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Deskpro
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Application Management
Approval Process Control
Audit Trail
Automated Responses
Automated Routing
Autoresponders
Call Center Management
Canned Responses
Catalog Management
Change Management
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Library
Content Management
Customer Communication
Customer Database
Customer History
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Decision Support
Discussions/Forums
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Email Alerts
Email Templates
Event Triggered Actions
Feedback Management
File Management
File Sharing
For Insurance Industry
Full Text Search
Generative AI
Geotargeting
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
IT Asset Management
Key Performance Indicators
Knowledge Management
Lead Management
Macros/Templated Responses
Mobile Access
Mobile Alerts
Mobile App
Mobile Interface
Multi-Channel Communication
Multi-Language
Multiple Data Sources
Offline Form
Online Forums
Performance Metrics
Personalization
Pre-built Templates
Prioritization
Proactive Chat
Problem Management
Process/Workflow Automation
Project Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Release Management
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Sales Pipeline Management
Search
Search/Filter
Self Service Portal
SEO Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Scheduling
Template Management
Templates
Text Editing
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
User Management
Web Notifications
Website Integration
Widgets
Wiki
Workflow Management
WYSIWYG Editor

Deskpro Integrations

Jira

OneLogin

Zapier

Salesforce.org Nonprofit Cloud

Trello

Google Analytics 360

See all 26 integrations

Deskpro User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

32%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.7

Functionality

4.5

Lieven E.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

clear interface immediatly made our helpdesk more efficient

more fun & more efficiency

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Cons:

crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged

Reasons for choosing Deskpro

clear interface, easy to setup, easy to migrate

Reasons for switching to Deskpro

outdated interface, unefficient, too expensive when adding more agents

Adam d.

Verified reviewer

Chemicals

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

DeskPro for the win!

Fantastic! Best ticketing software out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features and functionality that Deskpro provides are unmatched

Cons:

The user interface can take a little bit of getting used to

Reasons for switching to Deskpro

Deskpro was a better fit for our needs and provided additional functionality

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Powerful admin interface, the user interface leaves a lot to be desired

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The admin interface was easy to set up and had all the right things in the right places.

Cons:

The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things.

Liliana C.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Flexible Autos review of Deskpro

It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a friendly tool for new users /agents with a Good interface. It's a very stable tool The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site. Offers different solutions and apps

Cons:

Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge.

Reasons for choosing Deskpro

Sales force seem to be focus to sales teams, more complex for end users/ agents. The Price

Reasons for switching to Deskpro

The expansion and complexity of our business has meant that we have to make the leap to a tool with these characteristics

Brian P.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Seriously The Best, and I Evaluated Just About all of Them!

Very Very Very Positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Where to start... The Price is by FAR the best out there, by about half! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well!. --> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS

Cons:

Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013.

Mario Z.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Great CRM, clean support ticket system, knowledge-base and more

The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase, feedback, chat and more advance ones like REST API, app, hook). Their support is good, they have a nice response time in any technical question or issue that we had. But I was very disappointed at some parts of their business model (the "hidden" costs). However, I will say that they take their customer complains rather seriously which is why we're with them even today.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've used OnPremis and now Cloud version and both of them were very easy to set up. The interface-s (both agent's and admin's) are quite intuitive, I didn't even know that there were manuals for them, I just started using them.

Cons:

They have some "hidden" costs which were very unpleasant. For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.

Michael W.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

You can't go wrong...

We've used Deskpro for years and have zero complaints. The tool is effective, the people are awesome, and for our small company, it's the perfect solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service. I can't recall a time where the support folks haven't got back to us in respectable amount of time. They always offer great support.

Cons:

While this would probably be our own fault, sometimes the power of this solution gets a little overwhelming. We need to start utilizing the functionality of the tool better.

Timothy K.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

A Robust do it all ticketing platform

Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it can be as customized as you'd like. We branded it ours and are continuously making changes to a lot of the features.

Cons:

The best thing about this is also the worst thing about it. Its very robust, overwhelming even at times. They do have guides that can get you through some things, but a demo video that covers its various features would have been helpful. I find myself talking to support often.

Jeremy C.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Deskpro a great solution for ticket and chat support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I QA deskpro every release for my company and when I do find an issue Deskpro ALWAYS fixes it quickly and that is what I love most about the software is the people who develop it. They have strong developers who make solid software.

Cons:

I will say that Deskpro needs a 2FA or multi-factor solution.

Daniel Ó.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

Great Product

Very easy to implement and install and has a lot of really great features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easily set-up and implemented. Navigating is mostly easy but on the few areas that were somewhat confusing the customer support were fantastic and easily available to sort requests. The guides system is in BETA at the moment but is going to be a great module and I am enjoying the process.

Cons:

There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints.

Reasons for switching to Deskpro

Outdated software.

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