All osTicket Reviews
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osTicket Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.1
Value for money
4.7
Functionality
4.3
Pros
"The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account."
"It is osTicket is a widely used open-source ticketing system that helps organizations manage and track customer support requests."
"While osTicket is feature-rich, there’s a bit of a learning curve for new users, especially with some of the more advanced features like SLA management and reporting. But once you get the hang of it, the system is pretty flexible and scalable"
Cons
"The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use."
"OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients."
"Honestly all of it i couldn't find a single thing that wasn't to my liking"
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