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osTicket vs Supremo Remote Desktop

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Updated January 14, 2026

osTicket vs Supremo Remote Desktop : Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$12.00

per month

$109.00

per year

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Ticket Management
4.71
Self Service Portal
4.62
Service Level Agreement (SLA) Management
4.56
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Data Import/Export
4.79
Remote Access/Control
4.73
Performance Metrics
4.70
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Integrations
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Pros / Cons
  • The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account.
  • The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.
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  • I've been using Supremo for a few years now, and I really like the simple and clean interface.
  • It can't handle multiple monitors at the host end, so sometimes you have to ask the host user to move windows from one monitor to another.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
4.7/ 5
4.7/ 5
Customer Support
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad