Best Construction Categories
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Josh P.
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osTicket vs Zoho Desk: Which is best for you?
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Features
- The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account.
- The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.
- Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money
- I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings.
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Recommendations
