DogBizPro 2026: Benefits, Features & Pricing

Customer service has been hit and miss. And there are still features I can’t make work despite asking for help. But it’s still the only client management software out there they does what I need even though it’s not perfect

I have been using it since I started my business 5 years ago and have been mostly pleased with it. The 2 issues I mentioned in the cons are really big ones and have made me search for better scheduling options. Unfortunately, there aren't others that really specialize in dog training and lack in other areas that are essential. If they fixed those 2 issues, it would be perfect!

No more taking registrations or payments manually, saving time! I've had the software for five years now and have no idea how I did business without it before!

It's better than the spreadsheet I was using before, but after using it for two years, I don't feel it's totally worth the high cost. If they were to add the scheduling features that one expects but are missing (eg automatic reminders, client ability to reschedule or cancel), I would be much more satisfied.

Linking to my website was easy

The pros: Can be accessed it on multiple devices. Provides a way for customers to register online. Responsive customer service and friendly interactions. Cons: Time consuming to learn in general- even after using for a year there's still many things that I'm not familiar with how to best facilitate. Dialogue boxes that open can not be enlarged for easier use on small devices and I can't do things like cut and paste text when creating a client note. Can't add a document to the middle of a client message. End date resets any time an event is edited which has led to confusion about end dates and times. Clients routinely report complications registering and paying. No way to revisit the content of messages sent through DBP. Not intuitive for those who have limited tech savvy. Not integrated with Quickbooks. Can't draw a report of referral sources Email Marketing has been challenging to learn (haven't tried new integration yet.) Can't search for unused credits in the training module (like unpaid balances can be.) Can't autopopulate messages with things like credits available or impending expiration of credits No automatic confirmations. (would love to be able to schedule appointment confirmations that will be received by the client in the manner they have selected with the ability for the client to respond to the confirmation) Appointment Scheduling is complicated and has too many steps. I generally schedule the clients next appointment at the end of the current appointment and it takes upwards of 5 minutes just to get it scheduled. The dialogue box, again, adds to this difficulty. Online booking for boarding doesn't accommodate changes in fees based on time of year or add-on services such as early drop off or late pick up. No ability to record retail items.

I repeatedly experienced issues with this program, from the automatic mailing system failing to send out class alerts, to glitches with the way my lesson plans appeared to my customers online. I stopped using the program in favor of another, and the owner (Stephanie Challard, see her review of her own product below mine) refused to refund money paid ahead after canceling the service, citing their strict "policy." Do not get involved with this company, you will regret it.

I've been a customer of DogBizPro for two years and I absolutely love it! It has made my life so much easier as a sole proprietor and currently, sole employee of my dog training business. I no longer have to manually register students. They can easily create an account, which will always be there for them, so they can quickly register for future classes. Customer service has been outstanding from Day One! I was able to set up phone assistance as well as web assistance with the developer, Stephanie Challand. She walked me through the software, step by step, so I knew exactly how the program would work for me. I have been completely satisfied with DogBizPro. The only thing that I do not use much of, is tracking the student payments. I have a different software program I use, that I enter all of my receipts. Sometimes I feel like I'm doing double duty, as if I don't also enter payments from students and they check their account, it looks like they have not paid. So, for the time being, I'm entering receipt of payment in DBP and also my accounting software. But, my overall assessment is 5 stars! I'm so happy I have DBP! It has made a big difference with my business and how I handle class scheduling and special events. Thank you, Stephanie Challand for all of your help. DBP Rocks!

I think the DogBizPro has some good qualities, however when working on the calendar portion of the site, after each and every edit or input the site goes all the way out to the current calendar then you need to go to search again for the days/months you were working on. In the search field either in client or under the dogs name, unless you have the name exactly how it is posted in the file it is not found quickly. In other words, if a client registers themselves without the assistance of an employee, and they use all lower case or all capitals in their name, you can not easily pull up the information. It becomes a search game by then going to the dogs name or changing the cursor. Or when you go to pull a name and the individual registers with a nickname or visa versa their full name, again it becomes a search game which at times is not productive.

Dogbizpro is a great program for your Dog Business Company. I love the automatic updates, and the easy and speed of the customer support. They are willing to listen to requests for changes and try to implement changes they agree are necessary. I also like the fact that it is a web-based program and I do not have to store the information on a single computer, I can access my client information from anywhere I have a cellular or wifi signal. I would love to see a mobile app for the business end user, but I do understand that is coming.