Firm Central 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Firm Central is right for your practice?

Our Law Practice Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Firm Central

3.7

(64)

Pricing

Starting at $40.00 per month

About Firm Central

Firm Central by Thomson Reuters is a cloud-based legal management solution. It features matter management, time and billing, scheduling and document assembly.

All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events.

Firm Central’s Essential package includes all that, plus Time and Billing module. Users can log billable hours into the system and apply fees to specific matters. Premier also includes a scheduling module, deadline assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars.

Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc & Form Builder. Users can also save forms and documents, customize them and automate their assembly.

The pricing is per user per month.Three different packages are available: Core, Essential and Premier.

Firm Central Screenshots

Firm Central Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Core

$40.00

per user, per month

Plan includes:

24/7 Customer Support
Client/Matter/Document/Task Management
Custom Forms Automation
Customizable Homepage
Document Indexing
Matter-Level Calendar
Secure Client Portal

Essential

$65.00

per user, per month

Plan includes:

24/7 Customer Support
Client/Matter/Document/Task Management
Custom Forms Automation
Custom Invoicing
Customizable Homepage
Document Indexing
Matter-Level Calendar
One-Click Invoicing
Secure Client Portal
Time and Expense Tracking

Premier

$105.00

per user, per month

Plan includes:

24/7 Customer Support
Client/Matter/Document/Task Management
Custom Forms Automation
Custom Invoicing
Customizable Homepage
Deadline Assistant
Document Indexing
Matter-Level Calendar
One-Click Invoicing
Rules-Based Legal Deadline Calculation

Essentials with Accounting

$102.00

per user, per month

Plan includes:

24/7 Customer Support
Client/Matter/Document/Task Management
Custom Forms Automation
Custom Invoicing
Customizable Homepage
Document Indexing
Fully Integrated Business Accounting Software
Matter-Level Calendar
One-Click Invoicing
Secure Client Portal

Premier with Accounting

$142.00

per user, per month

Plan includes:

24/7 Customer Support
Client/Matter/Document/Task Management
Custom Forms Automation
Custom Invoicing
Customizable Homepage
Deadline Assistant
Document Indexing
Fully Integrated Business Accounting Software
Matter-Level Calendar
One-Click Invoicing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Firm Central Features

Popular features found in Law Practice Management
Calendar Management
Client Portal
Communication Management
Contract/License Management
CRM
Document Generation
Expense Tracking
Mobile Access
Reporting & Statistics
Task Management
Third-Party Integrations
Trust Accounting
More features of Firm Central
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Archiving & Retention
Automatic Backup
Automatic Billing
Bank Reconciliation
Billing & Invoicing
Case Management
Case Notes
Client Management
Collaboration Tools
Conflict Management
Court Rules-Based Scheduling
Customizable Forms
Deadline Management
Docket Management
Document Classification
Document Management
Email Management
Full Text Search
General Ledger
Legal Case Management
Microsoft Outlook Integration
Multi-Location
Online Payments
Records Management
Reminders
SSL Security
Staff Calendar
Status Tracking
Time & Expense Tracking
Timer
Time Tracking
Version Control

Firm Central Integrations

Microsoft Outlook

QuickBooks Online Advanced

Firm Central User Reviews

Overall Rating

3.7

Ratings Breakdown

44%

22%

13%

16%

Secondary Ratings

Ease of Use

3.6

Value for money

3.4

Customer support

4.0

Functionality

3.5

Joseph S.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

You'll never get away from it

Adding additional users is an excruciatingly long process. Imagine having new employees that you're paying almost $20 an hour, but they're just twiddling their thumbs for over a week while you wait for your Westlaw Sales rep to return from a vacation and get to your e-mail asking them to add the new employee as a user. When they get to the e-mail, it takes the Westlaw system at least three days to get the new user set up after you've signed yet another new Westlaw extension contract just so you can add the new user. It's like having to extend your cellphone service contract by a year everytime you get another phone. But cellphone service doesn't cost anything as much as this does. Our bill is over $1,700 a month for the Firm Central, Westlaw and all the other stuff they add onto it so you get a "discount" for multiple subscriptions. I would never recommend this program to my worst enemy, and regret the day I signed up for it. Had I gone with Amicus, at least I could have taken all my data and ported it over to Clio, MyCase, or any other practice management software years ago.

Ratings Breakdown

Ease of use

Previously 2

Value for money

Customer support

Previously 2

Functionality

Pros:

When it was introduced, there was nothing else on the market like it except the then-clunky Amicus Attorney that was server-based only. This was the first cloud-based practice management solution. So the cloud-based aspect of it is what drew me in over 9 years ago.

Cons:

Unfortunately, it's like West has abandoned this program. They tied all access to it to your Westlaw subscription. So any time your firm grows and you need to add another user, it takes at least two to three business days just to add the additional user, because they have to contact your sales rep so they can write a new contract to extend your Westlaw contract to add the other user. In the meantime, we've been asking them to add additional features for years, but nothing new has been implemented that I can recall since it was first introduced. We've since changed to Clio, but -- while we could export our clients, contacts, and matters data, the actual documents in each matter cannot be exported. For this reason, we'll never be able to move completely from Firm Central since they effectively OWN YOUR CLIENTS' DOCUMENTS, and your firm's e-mails and documents forever. We've asked several times what happens with the data when we close the firm/retire/die, and no one has a good answer. Apparently it's not even as good as a Facebook account which can be archived and downloaded for eternal access if needed. Once you stop paying, thousands of documents, records, and gigabytes of data are simply gone. For this reason alone, I warn everyone to stay away from FirmCentral.

Reasons for choosing Firm Central

Amicus required a server-based system, and I wanted the cloud-based system. Now, all of the best systems are cloud-based, but there's no way to get the hundreds of thousands of e-mails, Word files, PDFs, scans, etc. out of Firm Central to move them over to the new system we're using now.

Nate P.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

Overall, our firm has had a great experience with Firm Central, but that is largely because of the additional add on products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw). If it was not for those seamlessly integrating with each matter it would not be worth the price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc. It can get extremely expensive however, our Firm saw the financial benefits in several ways once we committed to using all its features. The biggest benefit was the ability to automate the Custom Form Builder from data out of Firm Central.

Cons:

The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Reasons for choosing Firm Central

Because of the products we integrated with Firm Central (Custom Form Builder, Company Investigator, Westlaw).

Reasons for switching to Firm Central

We switched because of growth in company.

betsy A.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Worst product ever

Customer service is horrible. I had to jump through hoops regarding the calendar issue and they were not able to fix the problem. Using this software was the worst mistake I ever made.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are no pros. This was the most difficult software to use and customer support was horrible. They were never able to fix their issues. Each time I would call for a problem with the product, I was told that they would have to have someone up the chain call me. 2-3 days later I might get a return call.

Cons:

The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed February 2018

Great all in one platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

Cons:

There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

Michael R.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed May 2018

Project management team has been incredible and made our transition seamless.

Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future. I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

Cons:

I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

Vendor Response

Hello Michael, Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

Replied June 2018

Jill M. Z.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed February 2018

This program is easy to use because it is intuitive

It saves me a lot of time because it is much easier to use than other programs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud.

Cons:

I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Vendor Response

Greetings Jill, Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

Replied February 2018

Melissa B.

Verified reviewer

Law Practice

11-50 employees

Used other for less than 2 years

Review source

Reviewed February 2019

firm central not as user friendly as I thought

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

client portal for access to records so that you did not have to share the documents via email with client they could log in securely to see them

Cons:

we purchased the program a few years ago and integrated it with our office, after a very difficult integration the program did not integrate with MS Outlook in the "very near future" as we were told. so we discontinued after contract was up and changed to Clio

Vendor Response

Melissa, Thank you for your review of Firm Central. We are sorry to hear that you encountered difficulty in integrating with Outlook. This is a capability of the program, provided your office uses PCs. Please let us know if we can help in any way or answer any questions about the functionality. Best Regards and thanks for being a valued customer!

Replied April 2019

Amy S.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed October 2017

Excellent customer service and a great product.

This software saved us from a previous software that crashed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product.

Cons:

A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product.

Vendor Response

Dear Ms. Subblett, Thanks so much for your glowing endorsement for Firm Central. We are delighted to hear that you find the features and functionality outstanding. Again, thank you for the positive review and for being a very valued Firm Central customer!!

Replied October 2017

Dorian S.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Time-Saving and Efficient

We are better able to keep track of overdue invoices and unbilled time and it's much faster-sending invoices to client's because so much information can be kept in one place. Also, the support I have received from the support team and their responsiveness to questions/concerns I have had are very much appreciated. They have helped to make our transition from Ebillity to Firm Central and enjoyable one.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The way the software groups all matters together and shows the matter balance and unbilled time, which makes it easy to select client's that need to be billed.

Cons:

I wish the software had the ability to have a window pop up to quickly input time entry's for multiple clients like Ebillity does, but it is just something to get used to.

Vendor Response

Dear Ms. Shreve, Thank you for taking the time to review Firm Central. We are so happy that you find the product enhances your efficiency, especially with your invoicing process and that you've received excellent customer support. Many thanks for being a valued customer!

Replied April 2019

Nimisha P.

Verified reviewer

Marketing and Advertising

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Not worth the cost

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very little in terms of pros. You can use the calendar, task management, it is a secure portal and for billing and invoicing.

Cons:

You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly.

Showing 1 - 10 of 64 Reviews

See All Reviews