Osprey Approach 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Osprey Approach

3.9

(30)

Pricing

Starting at £75.00 per month

About Osprey Approach

The all-in-one legal accounting, practice, and case management software solution that makes running your law firm easier.

Osprey Approach is a trusted software partner to SME law firms nationwide, who utilise the software and support services to save time, run a profitable firm, enhance client service, and ensure compliance.

Osprey Approach is a fully integrated solution that provides legal accounting, time recording, billing, client management, business intelligence, client portal, configurable sector-specific workflows, document production and case management features and functionality.

All your firm’s data, documents, and communications are centralised into one system helping you reduce errors, streamline processes, and stay compliant whilst delivering a quality client service. Securely hosted, and accessible via your internet browser, you can manage a hybrid team easily and improve collaboration across departments.

Osprey integrates with market-leading business tools including Microsoft 365, Lexis Smart Forms, InfoTrack, DocuSign, and TextAnywhere.

Osprey support & training

To help make running a law firm easier, Osprey provides all law firms and their teams with ong...

Osprey Approach Screenshots

Osprey Approach Pricing and Plans

Starting price: £75.00 per month

Free Trial

Free Version

Essential

£75.00

per user, per month

No plan information available

Advanced

£105.00

per user, per month

No plan information available

Premium

£135.00

per user, per month

No plan information available

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Osprey Approach Features

Popular features found in Law Practice Management
Calendar Management
Client Portal
Communication Management
Contract/License Management
CRM
Document Generation
Expense Tracking
Mobile Access
Reporting & Statistics
Task Management
Third-Party Integrations
Trust Accounting
More features of Osprey Approach
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Audit Trail
Bank Reconciliation
Billable Items Tracking
Billing & Invoicing
Billing Rate Management
Built-in Accounting
Case Management
Case Notes
Client Management
Collaboration Tools
Compliance Management
Conflict Management
Contact Database
Contact Management
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Deadline Management
Docket Management
Document Automation
Document Check-In/Out
Document Management
Document Review
Document Storage
Document Templates
Electronic Signature
Email Management
File Sharing
Financial Management
For Legal Professionals
Forms Management
Full Text Search
General Ledger
Invoice Management
Invoice Processing
Legal Case Management
Real-Time Data
Records Management
Reminders
Search/Filter
Secure Data Storage
SSL Security
Task Progress Tracking
Task Scheduling
Time & Expense Tracking
Timer
Time Tracking
Two-Factor Authentication
Version Control
Workflow Management

Osprey Approach Integrations

Docusign

Microsoft Outlook

TextAnywhere

Microsoft 365

Microsoft Word

Osprey Approach User Reviews

Overall Rating

3.9

Ratings Breakdown

33%

40%

20%

Secondary Ratings

Ease of Use

4.0

Value for money

3.8

Customer support

4.3

Functionality

3.8

Alex S.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Reviewed April 2019

Osprey Approach: Comprehensive, Intergrated & Excellent!

Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing.

Cons:

There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se.

Gary B.

Verified reviewer

Law Practice

Self-Employed

Used daily for more than 2 years

Reviewed May 2019

Overall a decent case management product

I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike).

Cons:

Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though.

Reasons for choosing Osprey Approach

Familiarity, price and Osprey offering the functions I needed.

Lesley P.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Fallen Behind

We moved onto this as our first case management system and were initially pleased with it. However since its "upgrade" we have become progressively disillusioned. If you want to use the desktop version its internet explorer or nothing if you want to print documents and that is very slow. The app is faster for printing documents but it does not allow bills to be printed and is difficult to use and badly laid out if you use it on the desktop. Chrome is much faster as a browser and saves time but it does not let you print anything at all. The helpdesk seems not to know what they are doing - for years we have had problems with the software just logging us out - after some three years they have finally suggested this might be because of our security on the computer (we use webroute). We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The accounts are clear and it's easy to set up new matters and search the database.

Cons:

It does not provide one really good platform/browser to use it on. It is slow and unresponsive and support while superficially helpful seem unable to actually help on many occasions

Vendor Response

We are disappointed that you feel Osprey is not currently meeting your expectations and our Support & Implementation Manager has been liaising directly with you to address these concerns. Sharing user accounts is a security issue and is discouraged by the SRA. To ensure all of our customers remain safe and compliant with SRA advice, we have enabled enhanced security via two-factor authentication, which is not compatible with sharing user accounts. In addition, our software license has never permitted this. We want to work with you to enhance your use of Osprey, therefore, further training is being provided to you and your team to ensure that the requirements of QualitySolicitors Palmers are met. We are confident that after these training sessions have been completed, your issues will be fully resolved.

Replied August 2020

Verified

Reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Reviewed May 2019

A love hate relationship

The overall experience has been okay.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is relatively easy to add in new templates, providing you know the codes to put in titles and names and things. It makes it somewhat easy to find all the information on that client.

Cons:

The new update. I found the older version to be much easier to use.

Lorraine R.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Reviewed May 2019

a good case management system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful

Cons:

There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated

Verified

Reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

better out there

Very poor trying to deal with director. attitude problems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seemed ok but we moved to another product

Cons:

decided to move to a competitor product and then experience poor service from Osprey. Toys out of the pram stuff

Vendor Response

Thank you for leaving a review. We're disappointed to hear you had poor service from Osprey. We're usually rated extremely highly on the customer support we provide so we'd be keen to understand more about your experience. We're also sorry to hear you've moved to another product, but we hope that suits you better and if there's anything we can do to assist you in the future, please don't hesitate to contact. Thanks, The Osprey Team

Replied September 2021

Fazl B.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Reviewed May 2019

User experience

It is relatively easy to get used to. Flexibility in use would make UX better

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

it is relatively quick, even when the network is struggling the software is usually responsive.

Cons:

The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email. Folders do not tend to hold documents or correspondence - everything seems to appear on one page. Unable to select and delete more than one item from Osprey once uploaded

Vendor Response

Hi Fazl, Thank you for your review, you have made some useful points which we would love to understand further. I will be in touch privately to explore how we can improve the software based on your experience. Thanks, The Osprey Team

Replied May 2019

Verified

Reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Reviewed May 2019

Does the job but a little clunky!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I understand it is very good for our accounting team

Cons:

The older version was more old fashioned looking and improvements have been made but the system remains clunky and does not have some of the more advanced features of other more modern case management systems.

Vendor Response

Hello, Osprey Approach contains a lot of advanced functionality that often requires a little additional training to make the most of. We offer unlimited all inclusive training as part of your licence. If there is any functionality you are looking for, please contact support! support@pracctice.net 0330 060 4940

Replied May 2019

Verified

Reviewer

Law Practice

51-200 employees

Used daily for less than 2 years

Reviewed May 2019

Osprey Review

My overall experience with Osprey Approach is a positive one. The check out system is very reliable and allows for constant review of documentation. The software is aesthetically pleasing and user friendly and I would recommend this software to all colleagues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is responsive to demands, which means that navigating through matters and ledgers is next to seamless, allowing for quick reviews of files and documentation. The software looks great and is incredibly user friendly.

Cons:

The software can often take some time to generate a document, but that may be down to my computer speed as oppose to the software itself.

Verified

Reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Reviewed April 2019

Osprey

Ratings Breakdown

Ease of use

Functionality

Pros:

It is very easy to navigate and it is very quick to get your head around. Easy to load clients when needed.

Cons:

I think the integration with Silverlight needs tweaking.

Vendor Response

Hello, Thank you for your review. Our Silverlight integration has recently been updated. If you would like to learn more about the different document generation options, contact support. Thanks, The Osprey Team

Replied May 2019

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