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Chatbase vs yellow.ai

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Updated December 13, 2025

Chatbase vs yellow.ai: Which is best for you?

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Custom shortlist of 3-5 products
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Chatbot
4.38
Natural Language Processing
4.38
Automated Responses
4.21
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Transcripts/Chat History
4.78
Proactive Chat
4.71
Transfers/Routing
4.67
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Integrations
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Microsoft Azure
Microsoft Azure
Slack
Slack
Zendesk Suite
Zendesk Suite
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Pros / Cons
  • Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence.
  • After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours.
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  • May be if it would be easy to use for Small businesses it would be great.
  • The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.
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Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Value for Money
4.3/ 5
4.3/ 5
Customer Support
3.8/ 5
Highest performing feature
in the comparison
4.4/ 5
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad