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Josh P.
Advisor, 7 years

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Updated December 13, 2025
Chatbase vs Zipchat: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00
per month
$49.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Chatbot
4.38
Natural Language Processing
4.38
Automated Responses
4.21
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Customer Support
4.94
Transcripts/Chat History
4.83
Chatbot
4.75
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Integrations
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See All
Pros / Cons
- Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence.
- After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours.
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- Zipchat provides extremely accurate customer service regarding the products on our two websites, offering advice just as we would ourselves and carefully reading all the information.
- The customization options for chat design and advanced reporting could be improved.
Read more
Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Customer Support
3.8/ 5
Highest performing feature
in the comparison
4.9/ 5in the comparison
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad