Clickatell 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Clickatell

4.3

(15)

Pricing

Pricing available upon request

About Clickatell

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a simple text or chat.

Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. No need for cash, phone calls, in-person interactions, or apps, Clickatell is powering the digital commerce transformation.

At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people creating a better world through technology where rewarding consumer experiences are the norm.

Clickatell Screenshots

Clickatell Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Clickatell Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Clickatell
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Autoresponders
Campaign Segmentation
Canned Responses
Chatbot
Chat Transcript
Configurable Workflow
Contact Database
Customer Engagement
Customer History
Customizable Branding
Drag & Drop
Engagement Tracking
File Sharing
Geotargeting
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Management
Performance Metrics
Personalization
Pre-Configured Bot
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Shortcodes
SMS Messaging
Social Media Integration
Tagging
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Widgets
Workflow Management

Clickatell User Reviews

Overall Rating

4.3

Ratings Breakdown

67%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.2

Functionality

4.4

Kobus S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed November 2021

Easy to use and Integrate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and integrate especially for our international customer

Cons:

There are no disadvantages to use this platform

Derick S.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Reviewed October 2021

Whatsapp is now the default communication tool in Africa. Replacing SMS

Served my wel. Exceptionally well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of implementing SMS API in my customized software suites

Cons:

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Reasons for choosing Clickatell

At the time it was more cost efficient and profitable service. Not any more.

Chris H.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Reviewed November 2021

Feedback

Adequate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Autopayments make the work easy. Autofilling make the use not run out of credits.

Cons:

Poor UI/UX for payments and management of seeing reports and usage.

Reasons for choosing Clickatell

We are considering switching to SendGrid.

Erin R.

Verified reviewer

Marketing and Advertising

10000+ employees

Used daily for more than 2 years

Reviewed August 2021

Easy to Use Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Cons:

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Blair M.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2021

Great Product with Fantastic Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The % up time and speed of SMS. The high quality of support.

Cons:

Nothing. There are no real down sides. Its great.

Farhan H.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Reviewed August 2021

Customer Engagements

in our 10+ years with Clickatell, the overall experience was amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and reliable, all features are available on a same API

Cons:

Nothing so far, and we had not any major issue yet.

David G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed August 2021

Fintech Review

Excellent. Good feedback and support when required

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Offers a new way of extending Payment services to customers

Cons:

Documentation on how to use the various services

Reasons for choosing Clickatell

Local South African Support

Happy M.

Verified reviewer

Education Management

5001-10000 employees

Used daily for more than 2 years

Reviewed September 2021

Excellent

Clickatell is such an excellent service provider

Ratings Breakdown

Ease of use

Functionality

Pros:

Its very easy to use AND will always recommend it to other business users

Cons:

Nothing that I did not like about software

Reasons for choosing Clickatell

System compatibilities and API configuration constraints

Dan H.

Verified reviewer

Events Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Great options and easy to use

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It was incredibly simple to set up and apply to our Aventri system. A really fast instant solution we look forward to using more and more.

Cons:

Pricing was not too obvious, but experience will sort that I am sure.

Reasons for choosing Clickatell

We were limited to choice due to Aventri, but happy with the recommendation

isci m.

Verified reviewer

Education Management

2-10 employees

Used daily for free trial

Review source

Reviewed May 2021

clickatell helps me communicate comfortably

can not be denied that it really helps me communicate and share the things that I live in a business so that it attracts consumers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers

Cons:

communication is only limited to the contacts that I have, so business development is less extensive

Showing 1 - 10 of 15 Reviews

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Clickatell 2026: Benefits, Features & Pricing

Overview

About Clickatell

Clickatell Screenshots

Clickatell Pricing and Plans

Clickatell Features

Clickatell User Reviews

Other Top Recommended Customer Communications Management Software

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