Dialogflow 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dialogflow

4.4

(28)

Pricing

Pricing available upon request

About Dialogflow

Dialogflow is the easiest way to build conversational interfaces for a wide range of applications. The platform allows users to develop, test, manage and deploy virtual agents for bots, applications, services, and devices.

Developers can use Dialogflow SDK and APIs to streamline customer service/sales agents' operations or create personalized messaging apps for mobile devices. Additionally, it includes natural language understanding, intent recognition and text/speech processing capabilities.

Dialogflow's pricing details are available on request and support is provided via email and other online measures.

Dialogflow Screenshots

Dialogflow Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Dialogflow Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Dialogflow
AI/Machine Learning
API
For Developers
Multi-Channel Communication
Natural Language Processing

Dialogflow Integrations

Slack

Google Chat

Viber

Twitter/X

Twilio

See all 8 integrations

Dialogflow User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

43%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.0

Functionality

4.3

Aditya V.

Verified reviewer

E-Learning

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed September 2021

It is now easy to make a natural language processing model without coding

DialogFlow makes it easy to manage appointment booking and information delivery easier for customers when you integrate it in your chat applications which customers usually use to communicate with you. Also the prebuilt agents for online shopping, food delivery, FAQs etc are very useful when trying to integrate it in your own app. DialogFlow makes businesses more professional.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The power of Natural Language Processing (NLP) is now available for everyone to use. DialogFlow basically enables us to create our own machine learning model for AI conversations without coding. Guess what! We can do it for free. You just need to create a few intents or questions that states the user's intention. This could be done by just typing in some possible questions users might ask for a particular case and adding a few replies for that. After training the model you can integrate it with other application like Facebook Messenger, Telegram, Twitter, Slack or Skype for example or it could be integrated on your own website (an e-commerce website for example to sell your products). You can also build applications on top of Google Assistant. In fact Google Assistant uses the same DialogFlow engine to converse with you. Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge. DialogFlow is available in many languages like German, Spanish, Hindi and a few other languages too. This list is increasing periodically. There is an enterprise edition of DialogFlow called DialogFlow CX or Customer Experience with some added features for enterprises. Also there are some limitations on the free version but it won't cost too much for the upgrade and the cost is based on usage like any other Google cloud feature.

Cons:

Some of the features in DialogFlow are still in beta phase. The number of available languages as of now is limited. It would be better if some more languages were included. Most of the advanced features in DialogFlow might be difficult to understand for regular users. It is better if you have some programming background.

AKASH M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

"Easy to use for beginners, but complex for advanced tasks"

Overall, my experience with Dialogflow was positive. It’s great for building simple chatbots quickly, with easy setup and natural language understanding. However, when dealing with more complex integrations or advanced customizations, it requires more technical knowledge, which can be challenging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Dialogflow is how easy it is to create chatbots and understand user conversations, even without much coding.

Cons:

What I liked least about Dialogflow is that it can get complicated when trying to handle more advanced features or integrate with other systems.

Reasons for switching to Dialogflow

I made the switch from Amazon Lex to Dialogflow because Dialogflow offers a more user-friendly interface and better natural language understanding, making it easier to build and manage chatbots.

Gaurav G.

Verified reviewer

Food & Beverages

5001-10000 employees

Used monthly for less than 2 years

Review source

Reviewed September 2020

Comprehensive Tool to Set-up Chatbot

My overall experience with Dialogflow has been satisfactory. I used it to configure an automated chatbot that responded efficiently to customers questions and predicted their responses. I worked with marketers and developers to deploy the chatbot across multiple apps and websites in less time. Plus, I integrated it with our website experience so it didn't look out of place. This integration of chatbot helped improve customer traffic, engagement and conversions. So, it drove higher ROI by acquiring new customers and retaining active customers at lower cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate Dailogflow software's one-click integration and context management features. I used them to deploy chatbot across multiple websites and mobile apps. Plus, it helped me and my development team customize its responses to our customers questions. Additionally, Dialogflow's project testing console and natural language understanding capabilities ensured our automated chatbot responses were relevant to intent of customers' questions. Also, it kept in mind related questions which would be asked in the near future by the same customers. It helped implement artificial intelligence and machine learning.

Cons:

The design of web chat integration is not very compelling. Also, our developers thought Dialogflow documentation around Python SDK is limited in scope. it has limited examples of implementation, use cases are not diverse and few tutorials on how to implement. As an admin of Dialogflow, it makes it complex to configure various actions or create custom components of the chatbot application. In a nutshell, using Dialogflow, it often becomes challenging to customize chatbot flow when a marketer has limited technical expertise.

Verified

Reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Customer Support Lifesaver

It's been an honour to be able to learn and implement this tool in my daily workstream at a unicorn company.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I am not sure I would be where I am professionally if it wasn't for Dialogflow! The tool helped the support team I manage auto close about 3.5k conversations that were not support queries but auto replies from WhatsApp Business numbers of our customers.

Cons:

The tool doesn't detect queries of more than 256 characters and also the reliability on keywords is very high. It doesn't do NLP cleanly.

Reasons for choosing Dialogflow

Freshchat has terrible UI. Extremely hard to train.

Mukesh K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Ultra legend in AI and NLP

It's good compared to other development platform. Specially i love this because of its easy to use features. Also it offers many features without a single penny.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is something like ease of developing for chatbot application. Easy to use and accessible UI interface. Any non techie can be develop their own Normal chat bot following any tutorials. Also it offers many one click integration for major messaging platforms which makes user easy to deploy their chat bots to various platforms in few minutes.

Cons:

Speech to text recognition should be improved. Also some of inputs aren't being captured correctly. Sometimes agent training doesn't start while saving changes for agents.

Reasons for switching to Dialogflow

Chatfuel is specifically for messenger chatbots hut dialogflow allows user to deploy their chat bot to various platforms such as google assistant, telephony agent, messenger and many more.

Luciano Z.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed June 2022

NLP: the superpower of ChatBots

Generally positive and enjoyable experience. Sometimes it suffers from lack of saving and gets jammed when opening several tabs belonging to the same agent at the same time. While setting the agent's language in Italian, many entities are mistakenly recognized that would make sense in other languages, but not in Italian.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Dialogflow is simple to use and free to get started: it allows you to develop the projects you work on and is scalable for larger projects. It integrates with different channels and offers the possibility to expand your logics through webhooks

Cons:

The aspect that I like least of Dialogflow ES is the lack of an interface through which to manage the logics of the conversations. If it is true that Contexts can be used to obtain routing of conversational flows, it is equally true that a more visual and intuitive interface would make it an impeccable tool.

Juan Carlos G.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

The google chatbot API

We developed some proof of concept for it enterprises like manage there personal questions of payment days, insurances polices etc. most of them where FAQS wich fitted perfectly on a chat bot of level 1. But after that we where asked to conect with their DB so the use of the web hooks and fire base where mandatory. }Everthing was posible so the poc was approved by our client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to create Easy setup of intents, entities webhooks of chat bot the plattaform allow sto easily digest similiar words fo rthe entities. Compatibility with firebase Compatibility with web hooks to make the product bigger. Easy deploy on several plataforms for bots (Microsft botframework, web, facebook , etc)

Cons:

The management of the bot logic is hard form complex project so its a must to use the web hook for this cases or fire base. You just have space for 5 project on a normal google acount after that you must pay or ask google by email for more spaces. No whats app hat bot allowed

Reasons for choosing Dialogflow

Costs

Satish P.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed March 2019

Best Chatbot Building Platform

Dialogflow is one of our best platform to build chatbots and actions for Google Assistant. We have already built many bots on Dialogflow, and we are also using Dialogflow's NLU engine in some of our bots. Overall it's a great application.

Ratings Breakdown

Ease of use

Functionality

Pros:

- I like almost everything about Dialogflow. It is really very easy to understand the platform and start building. It's NLU engine is really state-of -the art. - Also, the one-click integration in Dialogflow makes it unique than other platforms. With integration, I can deploy my bot to almost every major messaging apps at once. So it becomes really easy to manage and update the flow of the bot. - It has good context management feature, intent and entities management as well that I really liked. - The best part is that we can also change intent matching threshold percentage and disable ML for some intents. This is really helpful. - The export, import and share options for the bots are a good feature for multi-developer teams working on same project. - Project testing console is also a great addition to Dialogflow that lets me check my flow right at the same time.

Cons:

- The design of the web chat integration does not look attractive and good. - The Python SDK is not well documented and lacks examples and tutorials.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Easy to use and easy to grow

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of usage and implementation. There are a lot of tools that can be integrated with DialogFlow, but overall my favourite feature is that you can create your own integration using API interactions

Cons:

It's not that easy to train the models properly. The more complex your project grows, the harder it gets to train. It's understandable but it is also annoying.

Reasons for choosing Dialogflow

The easy to use API interaction feature with wich you can build your own integration