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Drift vs Intercom: Which is best for you?
Pricing available upon request
per month
and Demo
Features
- The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo.
- We weren't able to prioritize the hottest prospects or really have enough data to know what our visitors were doing or who to chat with.
- We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.
- It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM
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Recommendations
