Talla 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Talla

4.7

(12)

Pricing

Pricing available upon request

About Talla

Talla is an automation platform that helps businesses leverage artificial intelligence (AI) technology to streamline customer service processes and provide support to employees/clients. Talla gives you the power to turn your chat platform into a command center for your company. Talla combines the tools, processes, and intelligent automation you need to manage information workflows within messaging systems. Use Talla to enable business processes in chat, such as onboarding employees, training on new skills, polling, and building out custom experiences. You’ll be able to deliver and gather important information for your team, keeping everyone knowledgeable, engaged and productive.

Talla Screenshots

Talla Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Talla Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Talla
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
API
Autoresponders
Call Center Management
Chatbot
Chat/Messaging
Client Portal
Code-free Development
Communication Management
Configurable Workflow
Customer Experience Management
Customer Service Analytics
Data Extraction
Data Management
Data Storage Management
Data Visualization
Deep Learning
Document Management
Drag & Drop
Engagement Tracking
Feedback Management
For eCommerce
For Sales Teams/Organizations
Help Desk Management
Intent Recognition
Machine Learning
Multi-Channel Communication
Multi-Channel Management
Multiple Data Sources
Natural Language Processing
Natural Language Search
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Self Service Portal
Single Sign On
Support Ticket Management
Third-Party Integrations
Widgets
Workflow Management

Talla Integrations

Microsoft Teams

Slack

Google Chrome

Jira

Salesforce Platform

Zendesk Suite

See all 7 integrations

Talla User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.3

Rachel (Helm) B.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Reviewed September 2021

Talla: The best online chat tool

Overall, the experience with this software is very good. It is too handy for the first connection despite the adversities with other users running different versions of the software. All our problems with connection and approaching our customers have been solved. Recommended product. Meetings are faster since we do it remotely. We can share the same ID and be many users in the same room and we have saved a lot of time when contacting each one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very applicative and very easy to use, its control panel is one of the most complete there is right now arguing that it has fast and complete synchronization and a great compatibility with many devices including computer and cell phones. The installation is totally fast and reliable and its security system is complete.

Cons:

If you do not have the basic knowledge of this software its use tends to become a bit confusing. When recovering passwords in case of forgetting them, you may experience many problems since the platform needs to fix that part. Finally, in order to have compatibility with several users at the same time, it is necessary to have the most updated version of the software.

Michael S.

Verified reviewer

Insurance

5001-10000 employees

Used daily for more than 2 years

Reviewed August 2021

Talla Review

Talla has saved us money. It's allowed our support specialists to get out of the business of copy/paste the same answers to agents day in and day out. It also has enabled my agents to get immediate help instead of waiting. The amount this product has saved us is immense.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I personally don't care about the software. Software comes, software goes, and software gets upgraded. Most companies do this. Talla is special because the level of involvement of [SENSITIVE CONTENT], our go-to guy with any issues and improvements. Without [SENSITIVE CONTENT], we may have never made this out of trial.

Cons:

Bugs. All software has them. I don't even think this is a "con" but reality is that stuff has broken or not worked. It's always resolved quickly though.

Reasons for switching to Talla

Confluence was an expensive Wiki. Talla is AI. Big difference

Chris W.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2021

Talla review

It has been good so far for the most part however being able to track work flows, more line of site and more tutorials or "How to " videos/documentation on pulling reports, regular cadence for reports would be nice.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Agents and Supervisors can quickly retrieve answers if they're built in.

Cons:

The inability to copy paste from outside documents and formatting issues that exists, copy pasting images, basic computer functions do not work (Ctrl C , Ctrl V, Ctrl X ) etc. Versioning did not exists for audits - recently fixed i believe

Simon C.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Reviewed August 2021

Elegant tool with the exact features for knowledge management

Overall I'm very satisfied with Talla. It does exactly what it's supposed to do. Also, the customer service has been phenomenal: they listen to you and really care about your success, and often will go extra miles to get resolutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talla is lean and elegant - its features for knowledge management are exactly what we need without all the extra things that may be included in other similar tools and you may never need. It keeps knowledge available for our teams at fingertips that's searchable via various means - browser plugin, Chatbot, Slack, etc. And it helps share knowledge with external teams such as augmented workforce that does not have access to documentation inside the company firewall.

Cons:

The text authoring tool is not robust enough - text formatting, table handling, and other rich text support are limited.

Reasons for choosing Talla

Talla had the right package for our needs, and the customer support was outstanding.

Rina K.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for more than 2 years

Reviewed August 2021

A clean, easy-to-use knowledge management system with strong AI

Previous to Talla, we were using our CRM's built-in knowledge management system. It was difficult to administer and even more difficult for our agents to navigate. This led our contact centers to develop and circulate their own knowledge documents, which certainly caused a lot of issues stemming from general misinformation. Having Talla has helped us to bring our globally dispersed contact centers together with more information (and more accurate information) regardless of their location or function, which in turn has helped us get necessary info to our customers faster and with more accuracy.

Ratings Breakdown

Ease of use

Functionality

Pros:

One of the features that our agents get the most value out of (and is a huge time-saver) is the plug-in. As we are always looking to cut down on the number of tabs, windows, and platforms that agents must toggle between when speaking with a customer, the plugin overlay has made a huge difference in agent KB use and sentiment. On the admin end, I like the simplicity of it. I was purposefully looking for a software that wasn't trying to do too many things, especially things that I didn't need or would distract our agents - I wanted was a knowledge mangement system that focused on being a knowledge management system. And as a lean team, it was crucial that I was able to leverage technology to my advantage, so the AI component has been really helpful in maximizing the limited time I'm able to put into the platform.

Cons:

The text editor can sometimes be a bit finicky, and the table creation and image insertion tools could be improved.

Pat M.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2021

Talla

Talla has been able to step in and bridge the gap between agents and support. Talla can be there and give answers even when other staff is busy helping others.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that the artificial intellegence is set up so it is easy to teach users how to train your system to make it smarter and respond with the correct response. The more you use it, the better it becomes

Cons:

The formatting when creating data makes it almost impossible to cut and paste information. Getting this fixed would be a big step forward.

Debbie C.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Reviewed August 2021

Using Talla Daily

The Talla team has been so helpful during our implementation and on going support. Talla has allowed us to have one centralized location for procedures and that is something that we struggled with in the past.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is for our front line staff to find the answer they need in a procedure.

Cons:

It is a bit clucky to add an image into a page.

Reasons for choosing Talla

Ease of use, ease of implementation, and the member facing chatbot

Verified

Reviewer

Consumer Goods

201-500 employees

Used daily for less than 6 months

Reviewed August 2021

Best A.I. based management

Ratings Breakdown

Ease of use

Functionality

Pros:

Since this is an A.I. based platform, it, in a true sense, helps us to respond to agents inquiries faster and thus increasing productivity in our organization. What I liked the most is that we could add a humane touch 24/7 and could automate answers to customers questions. Everything at Talla is available at our fingertips. And the more you use Talla the better it gets.

Cons:

There are formatting issues when copy-pasting from other documents. Also, I couldn't find any option to permanently remove the user from the

Verified

Reviewer

Consumer Electronics

10000+ employees

Used monthly for less than 6 months

Review source

Reviewed July 2022

AI Backed Information Workflow Tool

I like Talla because it is easy to use. I like how it uses natural language processing to allow messaging bots to understand and respond intelligently to commands. Talla can be used for a variety of purposes, ranging from customer service to employee training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talla is a great chatbot platform to enable the business processes in organizations. It allows you to manage information workflows within messaging systems. This makes it easy to use and allows you to deliver intelligence to your employees.

Cons:

It has long learning curve, documentation and user guides may be used more effective.