1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Customer Service Software

/

Tidio vs Vision Helpdesk

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated February 24, 2026

Tidio vs Vision Helpdesk: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 products
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.17

per month

$15.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
See All
Mobile Access
5.0
Real-time Consumer-facing Chat
4.86
Dashboard
4.83
See All
Integrations
Google Analytics 360
Google Analytics 360
UserVoice
UserVoice
Wix
Wix
See All
Meta for Business
Meta for Business
Twitter/X
Twitter/X
Comm100
Comm100
See All
Pros / Cons
  • We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
  • Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
Read more
  • The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process.
  • It can be quite expensive for a customer service software.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4.4/ 5
Customer Support
4.6/ 5
4.6/ 5
Functionality
4.6/ 5
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad