1 million+ businesses helped. Get advice
Software Categories
Best Construction Categories
Best Facilities Management Categories
Best Human Resources Categories
Best Legal Management Categories
Best Manufacturing Categories
Best Medical Categories
Best Property Management Categories
Get 1-on-1 advice in 15 minutes. It's free.
Start Now

Josh P.
Advisor, 7 years

Get Free Advice
Updated December 12, 2025
UChat vs yellow.ai: Which is best for you?
Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$10.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Chatbot
4.98
Multi-Channel Communication
4.86
Live Chat
4.67
See All
Transcripts/Chat History
4.78
Proactive Chat
4.71
Transfers/Routing
4.67
See All
Integrations
See All
See All
Pros / Cons
- I appreciate the flexibility UChat offers, from automating responses to integrating AI and NLP for enhanced client interaction. Though the extensive options required some initial learning, it ultimately helped me streamline my customer engagement, boost efficiency, and customize client journeys.
- NOT RECCOMENDED at all!
Read more
- Adding to this, they have an excellent support team to help you out in all possible scenarios.
- The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.3/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.4/ 5
Functionality
Highest performing feature
in the comparison
4.9/ 5in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
N/A
Advisor
Recommendations
Recommendations
N/A
2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad