Fuse Universal 2026: Benefits, Features & Pricing

We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.

Fuse has been and continues to be unique in the market place in terms of the features it has and integration it is now promising across many software applications. It's allowed us to grow as a business and stay connected to a national workforce and its encouraged us to digitise our learning delivery to our clients. The customer teams are always engaging and willing to help and in recent years Fuse have recognised the importance of customer steering groups and advisory boards. They are becoming a "listening" business while remaining innovative and challenging in whats hot and whats not in Learning & development.

Fuse has been a greta team to work with. They had an initial architect team that came along side of us to help us focus the project on the overall goals for the organization. This sounds so elementary, but when we came into it, we were just thinking about providing this cool tool for our associates to use. This shif in thinking was revolutionary and has really helped the whole site come together. Now that we are up and running, we have biweekly meetings with our client success managers who help us dive into what's working and what's not. They offer help and suggestions and help us stay focused on our overall objectives.

We are still preparing for organization-wide launch, but FUSE will allow us to centralize and track our learning and communication initiatives. It will also connect a geographically distributed company to improve connectedness, learning, and communication.

Overall, I've found Fuse fairly user friendly - once you get your head around the different functionality and how it all works, you can really bend and mould the platform to your own needs. It's worth the investment of effort, and worth being open to trying things out and tweaking as you go. The technical support team are brilliant - they're super speedy to respond, and they have helped me out with all sorts of requests (yes, even the stupid questions...)

By using Fuse, a number of business issues are solved, here are some examples: 1. Working in a national business can cause people to work in silos, not share best practice, inconsistent messaging etc. - by implemtning Fuse, we were able to overcome this, by providing a consistent approach to communication and a structured learning journey, which was consistent for everyone across the business. 2. Traditional training approaches can mean one course can take months to develop and is often out of date by the time it's ready. With Fuse, we changed our approach and used a bite-sized content development model which allowed us to quickly get pieces of relevant content out to our people at the right time. This is not something easily done when just using SCORM etc. 3. It's hard to measure the return on investment when it comes to learning, but with Fuse, we can analyse everything which is being done in the system. This allows us to get a good idea of who's engaging with Fuse and what impact that has on their job role.

Working with the team to implement FUSE in to the business was a really enjoyable experience. They made is so easy for us and walked us through each stage in a way that we understood what was required to ensure we hit deadlines. They were all really helpful, supportive and patient as we learnt how to use the system. They went above and beyond to help us and were really good fun too.

Connecting all employees together. Creating one version of information. Sharing and collaborating across the business. Just in time learning. Speed of deployment of learning and information e.g. new product information.