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Encompass

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Encompass 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Encompass
Encompass
4.0
(42)

Pricing

Pricing available upon request

About Encompass

Encompass by ICE Mortgage Technology is a digital mortgage solution designed to cater to the complex needs of the lending and investing landscape. It serves as the singular system of record, eliminating the complexities and reducing the cost of lending and investing at scale. Its end-to-end digital mortgage solution enables users to acquire more customers and seamlessly originate, sell, and purchase loans swiftly and efficiently. Developed with the industry in mind, Encompass delivers significant return on investment, making it an essential platform for businesses looking to maximize profitability and streamline their operations.

Encompass allows any loan officer and underwriter to track loan applications throughout the whole origination process, arrange loan files systematically and utilize process automate to complete loan underwriting tasks in a matter of seconds. The solution lets users archive any loan file and keep track of closed loans. Additionally, firms can send automated emails to stakeholders, audit existing loans and use the compliance management system to ensure compliance with laws. Other features offered by the solution include document management, risk management,...

 refinancing, loan appraisal, an integrated pricing engine and third-party documentation. Encompass offers a broad range of features and capabilities that set it apart as a best-of-breed solution for every aspect of the mortgage business. Used by a greater number of mortgage companies than any other solution, it supports smarter decision-making, cost reduction, compliance assurance, and innovation across the entire workflow. The platform provides flexible, intuitively designed customer engagement solutions for lead generation and loan origination, empowering businesses to convert leads into loans and transform prospective borrowers into long-term customers. With Encompass, businesses can deliver a seamless and configurable digital mortgage experience across the board, ensuring an exceptional customer journey and improved loan quality. The platform's seamless and configurable task-based workflows, coupled with powerful automation, enable users to automate previously manual and time-consuming processes, driving efficiency at every stage of the loan lifecycle. This includes functionalities for borrower point of sale, loan officer point of sale, third-party originator portal, marketing automation, and loan origination and closing. Encompass' Developer Connect provides access to open application programming interface (API), which helps lenders with application customization and integration. It is available on a monthly subscription basis and support is available via an online help desk and over the phone.

Encompass Screenshots

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Encompass Pricing and Plans

Starting price: Pricing available upon request
Free Trial
Free Version

Encompass Features

  • Popular features found in Mortgage
    Accounting
    Amortization Schedule
    Borrower Management
    Contact Management
    Document Management
    Lead Management
    Pipeline Management
    Pre-Qualification
    Task Management
  • More features of Encompass
    API
    Audit Trail
    Automated Decisioning/Underwriting
    Client Database
    Compliance Management
    Credit Reporting
    Customer Management
    Customer Statements
    Electronic Applications
    Electronic Signature
    For Borrowers
    Government Loans
    HUD Settlement Statements
    Lender Search
    Loan Management
    Loan Origination
    Loan Portfolio Management
    Loan Processing
    Marketing Automation
    Multi-Branch
    Multi-Company
    Online Applications
    Pricing Management
    Promissory Notes
    Refinance Management
    Residential Mortgages
    Risk Management
    Third Party Loan Origination
    Visual Presentation

Encompass User Reviews

Overall Rating

4.0

Ratings Breakdown

5

40%

4

29%

3

21%

2

5%

1

5%

Secondary Ratings

Ease of Use

3.6

Value for money

3.6

Customer support

3.6

Functionality

4.0

VR

Verified
Reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Great support

5

Previously 4

Ratings Breakdown

5
Ease of use
Previously 4
5
Value for money
Previously 4
5
Customer support
Previously 4
5
Functionality
Previously 4
icon
Pros:
ellie mae has fantastic support for any questions or troubleshooting
Cons:
make sure you have proper bandwidth, takes a lot of resources.

Read More

VR

Verified
Reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Encompass or Caylyx?

5

I give it an 8 out of 10. Encompass takes a while to learn, and if you are new to the industry - it can be a pain to learn this system and how to sell/the process

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
3
Functionality
icon
Pros:
You might be wondering what LOS to use. I do recommend Encompass as it has many integrations with pricing and pulling credit. You can completely work in Encompass with minor use of a CRM.
Cons:
I do like using a CRM often. It is great for keeping track, but you cant make any custom fields or access notes/convo log quickly.

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VR

Verified
Reviewer

Banking

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Needed but Not User Friendly

2

Its probably the best it gets but unfortunately noone has yet to do it better. Saddening to think we can so so many things in Home Loan Origination that make it easy on the consumer yet lack so severely in the development of a user-friendly LOS system.

Ratings Breakdown

1
Ease of use
3
Value for money
3
Customer support
2
Functionality
icon
Pros:
Encompass is probably the best LOS system out there but that's also the problem. It has a lot of features, so many in fact that it makes it even more difficult to use. You "can" do just about anything in Encompass in regards to Loan Origination but it is not easy to learn and very cumbersome to use.
Cons:
Too busy. Too much like I'm sitting at a 1985 version of Apple IIe computer. It's not very user friendly and doe not have near the helpful help buttons that it needs to quickly explain the thousands of different radio buttons and boxes that it offers. Sure, you can call their "help desk" number or watch their training videos, but have you ever had to watch a training video for Amazon? eBay? Google? - Get my point?

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VR

Verified
Reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Great Origination LOS for Mortgage Lenders

4

Anyone who can take a 1003 application will find this system a breeze to use. It is easy for an originator who is not computer savvy to use without too much system training.

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
This program is based online so you can access your client's loan from anywhere and work from any location. The ability to merge, duplicate, and split files makes this an incredible LOS to work in since loan scenarios can change at any time.
Cons:
If you do not have internet or have an internet outage, you will not be able to access the software.

Read More

VR

Verified
Reviewer

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Best mortgage software I have ever used.

5

My experience has been positive. I find it a lot easier than other mortgage software systems.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like the reporting functions of the software. The ability to order third party services such as flood certificates, appraisals, compliance checks is top-notch. [SENSITIVE CONTENT HIDDEN] does a good job of releases updates and support.
Cons:
Only one person can work in a file at a time. It would be nice if at least two people could work in a file at once.

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VR

Verified
Reviewer

Financial Services

Used daily for more than 2 years

Review source

Reviewed May 2018

Encompass is a necessary evil.

3

Ratings Breakdown

3
Ease of use
3
Value for money
3
Customer support
3
Functionality
icon
Pros:
It provides us with the ability to create loan applications, and that's about all it is good for.
Cons:
It is very "clunky" and not even sort of user friendly. It is slow as heck and well behind the times technology-wise.

Read More

VR

Verified
Reviewer

Financial Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Fantastic

4

Ratings Breakdown

4
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
I love how easy it is to use and customize to your needs. It is also nice te be able to truat the functions it already performs and why iy perfoms them that way.
Cons:
I am not sure I have something I dont like. Maybe that in admin reports you have to keep building reports vs being able to use one report that just refreshes with data

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VR

Verified
Reviewer

Real Estate

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

The WORST LO Software EVER

1

If I had it my way I would never, ever use this software again.

Ratings Breakdown

1
Ease of use
1
Value for money
1
Customer support
2
Functionality
icon
Pros:
A lot of modifications are there to be adjusted.
Cons:
It looks like Windows 95, slow, slow, slow...

Reasons for switching to Encompass

I switched employers.

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VR

Verified
Reviewer

Financial Services

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2017

Best software in the mortgage industry

4

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Encompass has customizable features including different templates to fit our company needs. It is the leading software in the mortgage industry for a reason! It aids us in the loan process all the way to close and the reporting feature is great.
Cons:
The LO websites are outdated and are due for a major update. Reporting such as website metrics are also limited.

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VR

Verified
Reviewer

Financial Services

501-1000 employees

Used other for less than 2 years

Review source

Reviewed September 2018

Wish I was still using Encompass

5

Ratings Breakdown

5
Ease of use
5
Functionality
icon
Pros:
Easy to use, lots of functionality throughout the software. Interface is updated.
Cons:
Nothing bad to say, a mortgage tool that is actually up to date.

Read More

Showing 1 - 10 of 42 Reviews
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