Emailgistics 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Emailgistics

4.9

(18)

Pricing

Starting at $10.00 per month

About Emailgistics

Emailgistics is a team inbox tool that integrates with Microsoft Outlook and Office 365 Exchange Online. Emailgistics organizes and streamlines team inboxes, with automated email assignments and clear email ownership. Alerts and reporting help users track and manage email faster to provide the best customer experience.

Emailgistics Screenshots

Emailgistics Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

per user, per month

No plan information available

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Emailgistics Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Emailgistics
Activity Dashboard
Chat/Messaging
Customizable Templates
Drag & Drop
Email Distribution
Email Templates
Email Tracking
Inbox Management
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Response Management
Routing
Whitelisting/Blacklisting
Workflow Management

Emailgistics Integrations

Microsoft Outlook

Emailgistics User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.4

Have you used Emailgistics and would like to share your experience with others?

Verified

Reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 6 months

Reviewed November 2020

Emailgistics for team inboxes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy and pretty straightforward. There aren't a whole lot of features cluttering up the design and functionality of what it was made for. Very easy to use.

Cons:

It feels like email goes a tad bit slower with the outlook add in. I've noticed that some outlook add ins can cause it to lag. It's not too bad, barely noticable.

Reasons for switching to Emailgistics

Pricing

Vendor Response

Thanks for your review and the feedback regarding the add-in lag. Some good news our development team was able to take advantage of a Microsoft update earlier this year and created a new Outlook add-in. This new add-in has improved preformance and eliminated the lag in the earlier version of our add-in. If you would like some assistance to install Version 2 of our add-in please contact support@emailgistics.com.

Replied December 2021

Brad G.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Reviewed October 2020

Emailgistics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use. How it has streamlined the flow of email in our office. How it integrates with outlook so easily. Your staff doesn't require any extensive training.

Cons:

It doesn't answer emails automatically. That was a joke obviously ... lol I can't honestly think of a con at the moment.

Reasons for switching to Emailgistics

I liked this solution better. Like I said integrates so easily with Outlook.

Vendor Response

Thanks for the review Brad, delighted that we could help make your team more productive in Outlook. Happy emailing, The Emailgistics Customer Success Team

Replied October 2020

Michael M.

Verified reviewer

Electrical/ Electronic Manufacturing

201-500 employees

Used daily for less than 6 months

Reviewed April 2022

In the balance it is positve

Answered above

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its general organization has led to an improved methodology for delivering responses: 1/ Respond within 4hrs. Close within 8 hrs. Use snooze if you expect to have an answer within 8 hrs. Close when you have provided the customer with an answer or your next step and timeframe. Use tasks to schedule you actions. Use the conversation ID in the Task title.

Cons:

Inability to have rules apply to the inbox. No association to tasks Inability to save a dash board view. Not having a count of snoozed items on the dashboard

Reasons for choosing Emailgistics

Seemed to be the most appealing when I looked at several on the internet.

Reasons for switching to Emailgistics

The overhead of managing cases opened by junk mail. The lack of internal support to modify the the use of Salesforce

Vendor Response

Hi Michael, Thanks for your review we appreciate your support! Happy to report that a couple of the items you mention are on our road map already. We have been considering the ability for workflow rules to trigger on messages that have been sitting in the inbox, not just when they arrive. Currently we are still investigating the best way to accomplish this goal. The ability to save a customized dashboard view is something we will look to address in the next few months. I'll also share your feedback on the snoozed gauge for our dashboard with our development team.

Replied May 2022

Chelsea H.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for less than 12 months

Reviewed May 2022

Emailgistics was a game changer for our organization.

I would recommend Emailgistics any day. The tool itself, as described, is such a game changer for simplifying day-to-day communication with customers and internally with team members. Additionally the team is incredible. We have received the utmost customer service from [SENSITIVE CONTENT] and the support team. Both are so responsive when I reach out for something that they usually are following up before I've even gotten back to them. Even functionality that is still in the works, or dependent on external providers, they work with me to innovate solutions for my team's needs within the available options so we don't lose any speed. Making my team and I THAT much more productive on top of the tool itself!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emailgistics has a ton of value-adding features, but our top utilization falls in routing, ownership and reporting. The email routing goes beyond moving emails to folders like Outlook and other providers. With this tool we are able to organize our processes based on optimizing the tool which ultimately reduces handoffs and process waste. We were able to use the reporting capabilities to prove out that our team's response time had improved by over 50% as a result of implementing Emailgistics! With that also came a clear improvement in quality of conversation because fewer emails were being sent back and forth since less distraction was in each team member's inbox. We demonstrated this in a Client QBR in two ways - (1) they were our "noisiest" client and we were able to quantify the volume of emails sent by their team members compared to other clients! (2) In pulling those metrics, we also were able to show the decrease in email volume over time, showing a measurable impact of each email being more productive.

Cons:

The tool is actually quite user friendly and our wish list has continued to align with their productive queue of enhancements they roll out nearly every quarter. They're also tremendously communicative about them.

Vendor Response

Hi Chelsea, Thanks so much for the review, we appreciate the feedback and support! Our support team strives to ensure every shared mailbox using Emailgistics is successful so we're very happy to hear what a difference Emailgistics is making for your team.

Replied May 2022

Elizabeth M.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 12 months

Reviewed October 2020

Outstanding Service and Value

With the addition of Emailgistics we were able to remove the need to manually sort emails to the correct parties, resulting in an immediate increase in productivity. With their auto soft feature, you can easily apply rules to ensure that the email goes to the correct CSR. The reporting has provided insight into the volume of emails that we receive and has helped us be more productive in managing our email volume and also allows us to manage staffing levels more effectively. With visibility into our average response time, for both the hours of operation and the 24-hour period, we can measure our service level and ensure that our customers are receiving responses in a timely manner. Emailgistics is easy to use and if you have any questions, the team is always available to help. Members from the team regularly reach out to just “check in” and see how things are working. The service is very personal, making it easy to reach out when you have questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team offered a 30-day trial and then extended the trail for several months through the start of COVID. This extended time allowed us to fully test the system even through this unpredictable time. This thoughtful level of service was truly appreciated. The program works right in Outlook and our shared inboxes – no need to use a different program or change the way that we handle emails. Emailgistics support team is amazing, quick to respond and very open to ideas on how they can improve or make the program work for you. The “assign to previous owner” feature ensures that when a customer responds back on an email, that email will go back to that person. The Add-In feature allows the team to log in and out of the shared folder direct from their email, as well as easily assign an email to another team member, make comments for follow up and snooze the email for a later time.

Cons:

There are a few features that would be helpful that I know the team is working, such as being able to tag emails and more in-depth reporting. In the 7 months that we have been using it they have already added several features and they are extremely open to input and suggestions on how to make the program work for us. We did have some issues with installing the add-in with some of our users, however the Emailgistics support team was extremely helpful and solution orientated. There were also some lag issues in the beginning, but those bugs were discovered and resolved quickly.

Vendor Response

Thanks for leaving a review Elizabeth, the team hear at Emailgistics is thrilled to hear such good feedback! Stay tuned for User Schedules and Advanced Reporting - two new features coming soon. Happy Emailing, Zack

Replied October 2020

Carissa M.

Verified reviewer

Mechanical or Industrial Engineering

201-500 employees

Used daily for free trial

Reviewed June 2022

Thumbs Up for Emailgistics

Emailgistics has drastically reduced the amount of time each of us spends in our emails. We have become more efficient and are able to focus on our work instead of sifting through everyone's to find what we need to focus on. Hooray!! Onboarding and set up was very fast and seamless. Chris and Rick have been there every step of the way for any questions and have been very informative. They are both very professional and knowledgeable about the product they offer. Thank you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Previous to having Emailgistics, there were 10+ people that would open and read every email that came in to our shared email. Since having Emailgistics, the emails are routed to the right people before anyone has to look at the email and determine if it is for them or should be reassigned to another Coordinator. This has drastically reduced the amount of time each of us needs to spend reading emails that were intended for another coordinator.

Cons:

Currently, if an email comes in that is meant for more than one person, there is no way to assign it to multiple people. It would have to be forwarded to both intended recipients or assigned to one and then passed on to the other intended recipient. That may leave room for human error and the message not get passed on.

Deena C.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2023

Making Managing Email Easier

We would recommend Emailgistics to anyone with multiple users in an email account. It has been awesome. The support team has been there when needed as we iron our rules outs. Training was great. [sensitive content hidden] was there for us whenever we needed him to be. Everyone very responsive. Awesome software and team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to organize has been outstanding. Having metrics in place to identify coaching opportunities and the ability to identify staffing needs since you have the ability to automatically archive useless emails has been a game changer for us. Also, since we use Outlook, we didn't have to utilize a 3rd party for integration therefore, streamlining the process. Also the price for this software with the features they offer cant be beat. We also were able to stop multiple team members handling the same email therefore giving them the ability to work on other tasks.

Cons:

We have no cons since we have been on Emailgistics. It has been our internal learning curve and we will get there utilizing this product to the best of

Reasons for choosing Emailgistics

Between the call center manager and I we would spend so much time trying to identify who deleted an email that came in. The potential of losing a client as a result of these emails being deleted. Too many hands in the cookie jar. We felt like we were at a disadvantage without the capability of reporting, giving us the ability to identify coaching needs, staffing needs and basically taking time away from us to work on more important tasks in the organization. Emailgistics has given us that time back. It looked so promising and it was! And seeing how our response time has improved, outstanding!

Vendor Response

Hi Deena, Our entire team is thrilled to hear that Emailgistics is playing a role in your team's daily success! Thank you for providing your feedback and support.

Replied June 2023

Kat M.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Lighten the Load of Shared Inboxes

Sales team is pleasant, support is pretty quick to respond, and they were very hands on during the onboarding process, which was much appreciated. Overall, no major complaints! I couldn't recommend them more highly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the automatic routing of ongoing correspondences for our team members. Cuts down on the amount of time our team spends locating and directing emails. Additionally, they no longer have to wait for the message coordinator to manually route the email to them once it's been assigned--it hits their inbox within minutes of arriving

Cons:

Our team dislikes having a separate personal inbox & "emailgistics" folder for their shared conversations. Conversation histories are behind a paywall at the "pro" level and can make it difficult to sort out the source of a problem once you have issues. Occasionally, people's inboxes will glitch or crash, but it's occurred less than half a dozen times in the last seven months.

Connie B.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 12 months

Reviewed April 2022

Great piece of software for queue management

I couldn't efficiently manage our workflow without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration was fairly seamless and the dashboard is easy to navigate around. The support you receive from the team is also great, especially at the start. They helped us work out the appropriate rules for our business and helped us through some initial technical teething problems. They are quick to respond to any queries you have as well.

Cons:

Some of the aspects in the dashboard could be improved for more complex scenarios like being able to add one holiday schedule for all users however the team are always open to constructive feedback when forwarded on.

Vendor Response

Hi Connie, thank you for taking the time to share your feedback! We love helping teams get the most out of Emailgistics and their shared mailboxes so we are pleased to hear our support has been great. For holiday scheduling for all users, we recently improved our scheduling capabilities with the improvement to schedule a holiday for all users - we'll be in-touch to show you how you can take advantage.

Replied May 2022

Chris L.

Verified reviewer

Electrical/ Electronic Manufacturing

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Newbie to Email Management

Emailgistics has provided me with a means to monitor workload in a way that I was manually doing previously. The reporting functions have saved me hours a week.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The automatic assignment was a good change for my department. Knowing that the workload could be better balanced and "force" some individuals to make time for project work was a blessing. Previously, in a first come, first serve category system for emails, some individuals would get caught up in "emptying the inbox" before working on projects. Naturally, projects didn't get worked on often. Changing where they looked for work has already been providing dividends. Customer service and support has been top notch so far.

Cons:

There were some bugs in the beginning. Slow Outlook operation, admin page acting goofy, and some of our internal processes making the use of rules tricky to rollout. However, support for any of these issues has been readily available and we've been getting through each of these in turn.

Reasons for choosing Emailgistics

I don't know the details, but our company switched from Emailtopia to Emailgistics. I believe overall functionality and uptime was a driving factor.

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