InTouch 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

InTouch

3.8

(38)

Pricing

Pricing available upon request

About InTouch

InTouch is a software that allows businesses in the health and fitness industries to manage their customer engagement in an easy and effective way. It is a cloud-based application that can be accessed anywhere and on any device.

InTouch has many different functionalities, including the ability to create and send automated emails, manage leads and contacts, send SMS messages, and collaborate with other users in real-time messaging. It also lets users track follow-up activities and monitor the performance of individuals against defined goals.

InTouch allows businesses to create onboarding and retention plans and use the centralized dashboard to track key performance indicators (KPIs) via actionable analytics. Other features include reporting, campaign management, presentation creation, scheduling, and more.

InTouch Screenshots

InTouch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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InTouch Features

Popular features found in Lead Management
Campaign Management
Contact Management
CRM
Lead Capture
Lead Segmentation
Prospecting Tools
Reporting/Analytics
Task Management
Workflow Management
More features of InTouch
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Autoresponders
Calendar Management
Campaign Analytics
Campaign Scheduling
Campaign Segmentation
Chat/Messaging
Click Tracking
Customer Segmentation
Customizable Branding
Customizable CTAs
Customizable Forms
Customizable Templates
Customization
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Templates
Email Tracking
Event Triggered Actions
Interaction Tracking
Landing Pages/Web Forms
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Marketing Automation
Mobile Access
Multi-Channel Communication
Performance Metrics
Personalization
Real-Time Data
Real-Time Notifications
Reminders
Reporting & Statistics
ROI Tracking
Sales Analytics
Sales Forecasting
Sales Reports
Sales Trend Analysis
Segmentation
SMS Marketing
Social Media Integration
Template Management
Third-Party Integrations
Web Forms

InTouch Integrations

MotionSoft

CSI Spectrum

Zapier

InTouch User Reviews

Overall Rating

3.8

Ratings Breakdown

34%

26%

24%

16%

Secondary Ratings

Ease of Use

3.7

Value for money

4.4

Customer support

4.4

Functionality

3.5

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed November 2017

Utilized InTouch Technology for gym membership sales to follow up with leads.

Simple to use daily task list helped with productivity, keeping the sales team on top of their leads which resulted in higher sales.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InTouch is incredibly user friendly and guides the salesperson through their day by setting up a list of leads to follow up with in a very specific order. The salesperson can simply follow the list and stay productive without the manager having to give them tasks.

Cons:

This may have changed, but when I used this software they did not have text capability through the software itself. Switched to another platform because of this.

Vendor Response

With the launch of InTouch DRIVE we have added full texting capabilities which include: -Drip -Appointment Alerts -Broadcast -1-1 messaging -Opt-ins -Text-in-to-Win promos

Replied June 2021

Xavier J.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Miss the Old but the new will do

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions so can only give a biased view based off what I can use. I like how quickly incoming leads are updated and the team is notified and I like how easy it is to track who we have contacted

Cons:

The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.

Ben F.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

It's ok, but it can be improved

I've been using the "new" version for the last 6 months and I miss the old (flash-based) version. All of my co-workers feel the same way. The old system wasn't as "pretty" and had the same awful search issues, but it was faster and didn't require as many clicks to accomplish tasks.

Ratings Breakdown

Ease of use

Functionality

Pros:

Fairly easy to use once you understand the flow. Legacy reporting is good.

Cons:

Too many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end scaling isn't that great on my laptop. Search feature is absolutely HORRENDOUS and has always been that way. (I.e. - You type in "Jim Smith", you see it for a second, and then it switches to "Jim Acer". Delete the "th", type the letters in again, and then "Jim Smith" *may* appear.) New report generation is insanely confusing (thank goodness they left a way to do the "legacy reporting"!) No way to do batch updates to records (I.e - I send a mass email, but have to update the communication to each individual record). Other smaller issues exist as well...

Reasons for switching to InTouch

It was an OLD (Windows, possibly DOS-based) system!

Lauren U.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Easy to use and Easy on the eyes

Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.

Cons:

The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.

Vince C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Long Term Customer

Very crucial to our business. Great staff - that's the main reason I haven't shopped for another vendor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff. I wish they had a more streamlined version - like their older version last year - in fast paced clubs with less staff that multi-tasks. Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features. I have been using InTouch for over 10 years now and plan on continuing.

Cons:

As stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff and I feel like we never grasped the right way to use all the features.

Barrett M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

InTouch Drives Business

We've eliminated redundancy in follow ups from multiple employees, identified where our lead generation is most successful, redirected resources appropriately, and increased our closing percentage for sales.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Every feature adds either an invaluable metric that identifies who/where your business is most successful or helps to streamline every step in the lead generation pipeline to maximize your potential converting them to sales.

Cons:

The only thing I really don't like is the aesthetics of the interface feel a bit out dated, but nothing is disappointing about what the software offers from an operational perspective.

Jason A.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

In Touch First timer with lots of sales experience.

It serves as a single purpose, unfortunately I cannot start a sale and finish it, I have to use 3 platforms to do so, if a constant stream from one source to another without opening 3 different softwares like agreements, BOSS would be much more constructive. Unfortunately with some platforms not designed for POS it is only a information gatherer, and useful to managers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I do think in touch for what it's worth is great for lead organization, and tasks, as well as general communication. but our company does not intersect POS with the system, so we cannot use all the features, like calling out, but for the most part it's easy to use.

Cons:

I cannot generate lists from In Touch, if I could customize it to my own needs as if it were individualized for me to concentrate on my own marketing, creating lists and more organization where I can place certain leads into categories of importance this would help. It does give me a time frame of days to which something is overdue, but a prioritized list I could create, where copy and pasting email would be available. Also, our company in my experience train well on how to use in touch it is mostly concentrated around the company itself and not how to utilize the software available which can make our job a lot more productive. If there could be an easier way to eliminate prospects of less importance, and create lists, or have a hot leads list, which I could update it by process of elimination, it would be great.

Reasons for switching to InTouch

I changed jobs.

Michael W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

InTouch for Gyms

Overall it was a good experience. Ownership ended up switching to a platform called lead lion, which has been about the same as far as experience. I believe price was a factor in this decision, but am not entirely sure. They have been managing our campaigns, as well, sending 100 automated texts, per day to our lists of previous clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having your guest pass waiver and sign in as one platform with your CRM software is a major benefit. Using ABC financial for guest passes then having to manually move their data over was a pain and often led to missed leads. With InTouch they were able to check in at the front desk and could immediately follow up within the same platform.

Cons:

The organization of the platform could have been better. It was sometimes difficult to get staff to properly navigate without spending a lot of training time.

Judy F.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Gym Prospective leads

I liked to "old" intouch much better, the new drive is not user friendly. I don't think the intouch developers came from a gym membership background to understand what is needed to track prospects effectively.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to input leads and do destop texting.

Cons:

Way too many steps to do a simple task. Too many clicks to get a phone call or text completed with notes. Too much navigation and back and forth to do mulitple tasks within the lead. don't know when the next contact is until I go back to the lead. Too cumbersome to effectively use and track prospects. Member database pulls leads from Intouch for the sale, but it still does not convert the lead as a sale in Intouch, have to do this manually.

Isaiah O.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Gym lead management