InTouch 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

InTouch

3.8

(38)

Pricing

Pricing available upon request

About InTouch

InTouch is a software that allows businesses in the health and fitness industries to manage their customer engagement in an easy and effective way. It is a cloud-based application that can be accessed anywhere and on any device.

InTouch has many different functionalities, including the ability to create and send automated emails, manage leads and contacts, send SMS messages, and collaborate with other users in real-time messaging. It also lets users track follow-up activities and monitor the performance of individuals against defined goals.

InTouch allows businesses to create onboarding and retention plans and use the centralized dashboard to track key performance indicators (KPIs) via actionable analytics. Other features include reporting, campaign management, presentation creation, scheduling, and more.

InTouch Screenshots

InTouch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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InTouch Features

Popular features found in Lead Management
Campaign Management
Contact Management
CRM
Lead Capture
Lead Segmentation
Prospecting Tools
Reporting/Analytics
Task Management
Workflow Management
More features of InTouch
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Autoresponders
Calendar Management
Campaign Analytics
Campaign Scheduling
Campaign Segmentation
Chat/Messaging
Click Tracking
Customer Segmentation
Customizable Branding
Customizable CTAs
Customizable Forms
Customizable Templates
Customization
Data Import/Export
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Templates
Email Tracking
Event Triggered Actions
Interaction Tracking
Landing Pages/Web Forms
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Marketing Automation
Mobile Access
Multi-Channel Communication
Performance Metrics
Personalization
Real-Time Data
Real-Time Notifications
Reminders
Reporting & Statistics
ROI Tracking
Sales Analytics
Sales Forecasting
Sales Reports
Sales Trend Analysis
Segmentation
SMS Marketing
Social Media Integration
Template Management
Third-Party Integrations
Web Forms

InTouch Integrations

MotionSoft

CSI Spectrum

Zapier

InTouch User Reviews

Overall Rating

3.8

Ratings Breakdown

34%

26%

24%

16%

Secondary Ratings

Ease of Use

3.7

Value for money

4.4

Customer support

4.4

Functionality

3.5

Leland C.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Intouch

We use it everyday and love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yes it is easy to use and easy to train others.

Cons:

I wish it could recognize repeat attendees of our health club easier so we could train our front desk.

Kyle A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Gym leads

It’s a nice spot to keep leads but isn’t the most user friendly

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Talks to other software for booking automation, texting, lead tracking

Cons:

Too intricate, too small (difficult to see and click), too many unnecessary steps, schedule disappears when going back to calendar

Reasons for choosing InTouch

Cost and set up

Brooke S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

MindBody User

I do not view InTouch as a system that adds a lot of value to our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates with our customer management system.

Cons:

Does not fully match how our business runs. Integration does not go both directions so there is a lot of manual work to cancel members then put them back in to any sales pipeline.

LISA M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Intouch and Fitness Prospecting Go Hand in Hand

The connection to our BOSS system-eagreements is essential to the presentation of our sales and the simplicity.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to maneuver- bright colors make it easy to read. Love the features of the notes that can be accessible to everyone on my team.

Cons:

The "Calling feature" --you have to jump through hoops in order to receive status of "made" calls!

Kaniel K.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

InTouch Review Wellbridge

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to keep my updated on daily task. Makes my job easier

Cons:

Some flaws that come with updates but they are fixed eventually.

Emily B.

Verified reviewer

Sports

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Intouch Review

Overall it does what i need it to do for my job. Dont have many complaints

Ratings Breakdown

Ease of use

Functionality

Pros:

Its easy to use and navigate. I like that its quick to earn

Cons:

So issues and updates needed every now and then

KRISTIN B.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

InTouch Drive a downgrade from INTOUCH Follow UP

I found the upgrade to be a downgrade. We did not want to switch, but were given no option to maintain the prior version we were using: InTouch Follow Up.

Ratings Breakdown

Ease of use

Functionality

Pros:

I can't say I see the Pro... it has been a big set-back having to change from the prior version. If it's not broken/why fix it?

Cons:

Difficult to access leads. We have not been able to integrate with our CSI software yet.

Reasons for switching to InTouch

We were forced to do so.

Aydan K.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Onelife Fitness

Ratings Breakdown

Ease of use

Functionality

Pros:

The easy communication between myself and my leads.

Cons:

The leads lag sometimes and don’t always load.

Matthew M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Settling in but good at what it does....Would love to provide feedback on build outs

Helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it interacts with Motion Soft now. Took a long time though

Cons:

I would like to be able to provide feedback on my companies needs to build out specific things.

Reasons for choosing InTouch

Price

Reasons for switching to InTouch

Changed companies

alan w.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Limited Features

Fairly good software, does what it promises; but could be a much more powerful utility.

Ratings Breakdown

Ease of use

Functionality

Pros:

Product is easy to use. Simplistic, fairly intuitive.

Cons:

The interface- it would be more useful if, for instance, 1) one could view several customer detail info at a time (rather than just individually). 2) while in list-view, display more info about each customer, so one need not dive into each individual file to see relevant information. These two items alone would make it much more efficient to compare separate entries. 3) the Search Feature is too limited. Expand this, so that the user can search his/her notes. For instance, search "asked about basketball courts reservations", etc.

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