timetoreply 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

timetoreply

4.5

(42)

Pricing

Starting at $29.00 per month

About timetoreply

timetoreply, is an email performance optimization and analytics software for customer-facing teams globally. With seamless integration into Google Workspace, Outlook, and Microsoft o365, timetoreply empowers your teams to supercharge their email game, without having to leave their inbox..

Our software doesn't just track response times; it actively helps your team improve them. Real-time reply tracking and alerts + SLA management options ensure your agents reply faster and optimize their email follow-ups. Easy to implement. Instant data. Shared and individual mailboxes. No change to workflows. No training required.

Elevate your team’s email communication game with timetoreply and watch their performance soar. Get started today. Soc 2 type II certified

timetoreply Screenshots

timetoreply Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Pro

$29.00

per user, per month

Plan includes:

5 Dashboard access users
20 Schedules reports
50 Alerts / mailbox / month
Team Level Reporting
Shared & Team Mailboxes
Leave Management and Export Data to CSV/ Excel
Export data to CSV/Excel

Elite

$39.00

per user, per month

Plan includes:

50 Dashboard access users
60 Scheduled reports
100 Alerts / mailbox / month
API access with virtually unlimited API calls
Team Level Reporting
Shared & Team Mailboxes
Leave Management and Export Data to CSV/ Excel
Export data to CSV / Excel

Premier

Pricing available upon request

Plan includes:

All of Elite's features plus:
Self hosted (optional)
Domain-wide installation (optional)
Vendor / risk assessments
On-boarding and training
Premier support
Dedicated Account Success Manager

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

timetoreply Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of timetoreply
Access Controls/Permissions
Activity Dashboard
API
Collaboration Tools
Drag & Drop
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Response Management
Third-Party Integrations
Whitelisting/Blacklisting

timetoreply Integrations

Google Workspace

Microsoft Outlook

Gmail

Constant Contact

ActiveCampaign

Zapier

See all 8 integrations

timetoreply User Reviews

Overall Rating

4.5

Ratings Breakdown

45%

55%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.6

Functionality

4.4

Have you used timetoreply and would like to share your experience with others?

Verified

Reviewer

Construction

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed February 2021

In Depth Look

Very good experience overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to see trends with user response times.

Cons:

No outlook integration to mark certain emails as do not track.

Vendor Response

Hi there, Thanks for the great rating! While we do not offer a 'do not track' option, as a result of how our system works, the account-level Filters may be useful to you in excluding emails from your reporting that may skew your performance data. As always, our support team is on standby via email and live chat to answer any questions. Best, Team timetoreply

Replied February 2021

Daniel G.

Verified reviewer

Machinery

51-200 employees

Used other for less than 2 years

Review source

Reviewed February 2020

A niche product that could be widely used

Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

Cons:

We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Reasons for choosing timetoreply

The other products were not as tailored to our specific need, offered a lower level of support, and could not overcome some specific issues within our environment.

Vendor Response

Hi Daniel, Thanks for the detailed review. We love all of this constructive feedback. Please keep it coming! We're happy to say that one of the changes we've made since your review is implementing business hours and timezone settings on a 'per mailbox' basis, so that teams working in different timezones always have accurate reporting. Best, Team timetoreply

Replied February 2021

John B.

Verified reviewer

Accounting

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed February 2021

timetoreply Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Report are good, great to navigate and we'll laid out

Cons:

Need to differentiate between roles more

Reasons for choosing timetoreply

No idea

Vendor Response

Hi John, Thanks for the review. Great to hear that you like the layout and the reporting. We're curious to learn more about the role differentiation you mentioned. Please feel free to get in touch with us via live chat on our site to tell us more. Best, Team timetoreply

Replied February 2021

Bryce H.

Verified reviewer

Telecommunications

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed February 2021

Provides tremendous insight

We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners.

Cons:

It's very standalone. I wish that I had the ability to better integrate with other reports.

Reasons for choosing timetoreply

It was the easiest, simplest way to get to the heart of my questions. I needed data that could validate what I was hearing.

Vendor Response

Hi Bryce, Thanks for the great review! We're happy to hear that our solutions have helped answer those important questions. Please feel free to share our API documentation with your team. It'll allow you to connect timetoreply to other reporting tools like PowerBI. The documentation is available by navigating to Tools > API. Best, Team timetoreply

Replied February 2021

Paul G.

Verified reviewer

Computer Software

1001-5000 employees

Used monthly for less than 2 years

Reviewed February 2020

Email Reporting that Works

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that I can setup filters that identify email volume and interactions from specific clients.

Cons:

The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.

Reasons for choosing timetoreply

They don't have the focus around reporting, so I would've had to pay a premium for a service that didn't achieve the reporting needs I had.

Vendor Response

Hey Paul Thanks for the review. We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period. Best, Dane

Replied February 2020

Aaron A.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed April 2024

Great CSR response tracking

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It was easy to view our whole team's productivity at a glance. It also has way more data points then we needed and can get very specific into metrics and KPI's you are looking for.

Cons:

It can be tedious to set up spam filters. Once they are set they work well to filter out data that isn't relevant. But the initial setup can be time consuming if you get a lot of spam or want certain emails taken out.

Jill M.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Recommended

We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite. They really listen to our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Insight into production and mailbehaviour on a team and individual level The mailflow with our customers The data of mails per day/ per hour and their status The filters to search for specific emails

Cons:

Following feautures would make the app more effective for us: - ability to view more teams at once and compare them ( such as sales teams) - Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there - ability to see more data than 3 months e.g. 6 months or a year, because reports are usually (half)yearly. - Being able to mark as complete (outlook function) which signals TTR that it is closed. in this case employees would not have to use the add on.

Vendor Response

Hi Jill, Thank you for your great review! We're really happy to hear that our support team is exceeding your expectations. We appreciate the detailed feedback as well. Plenty of food for thought for our product team. We're happy to confirm that our Trend Report will provide reporting data for up to 12 months, and that you can now close conversations using the native 'Mark as Complete' functionality in Outlook. Please keep the feedback coming, we love it! Team timetoreply

Replied February 2021

Tonee B.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Fairly New User still learning features

So far it has been good. I would feel better if I reviewed down the line a little when I have learned of more features. This may or may not change some of my rankings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the first reply data, the monitoring of the different team and the assistance of [sensitive content hidden] when I need help. It is not hey we have you locked in your on your own, the help is there if you need it.

Cons:

Sometimes the replies from the chat take to long. Some of the charts or graphs are not the easiest to read or have the best looking designs. The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover. Although I do understand how much storage space it could possibly use.

Tim S.

Verified reviewer

Sporting Goods

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Good Product to Track Email Response with Fast Use Setup

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.

Cons:

Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.

Vendor Response

Hi Tim Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again. You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward? Best, Dane

Replied February 2020

Jacob H.

Verified reviewer

Mechanical or Industrial Engineering

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Fantastic insights into email traffic

Great visibility and data on email traffic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.

Cons:

Why only 3 months? Give us longer times so we can trend and create more meaningful data. I was told this was coming months ago. Very frustrating.

Vendor Response

Hi Jacob, Thank you for the 5 star rating! It's great to know that you're enjoying tracking your reply times and email volumes. We're sorry to hear that you've been feeling a bit frustrated about the reporting duration available in our reports. Have you had a look at the Trend Report yet? It'll give you up to 12 months of reporting on key reply time and email volume metrics. Feel free to reach out to our support team via email or live chat on our site if you need any help. Best, Team timetoreply

Replied February 2021

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