KanTime 2026: Benefits, Features & Pricing

Its been good, better customer service would help.

Again, great product but the customer support is pretty awful. When we call, our knowledge about the product is way beyond the first line of support team. So we have to keep escalating up the ladder to finally find someone who has the knowledge and problem solving skills that we need. This is especially the situation with issues involving billing and revenue cycle management. Poor Customer Service is the only reason I would hesitate to recommend this software.

We have been underwhelmed by the post-implementation phase of this software. We are still waiting for functionality for travel time generation that is legally compensable to some field staff. In the sales process this was reviewed and no issues were stated with our expectations; following implementation we have not been able to get it to work in the 16 months since we implemented. We have had several touch points with support, implementation managers, and senior administrators at the company and everyone continues to drop the ball.

Good experience overall. There's just a lot of features to maneuver.

I cannot imagine running our business on another Enterprise Package...and I've tried. Thanks KanTime!

Awful. We no longer have a support person assigned to us and we are lost. The recorded videos and printed instructions are so poorly organized we spend too much time searching for what we need. They were obviously not created by educators.

Favored over paper charting. Not alot of QI errors to fix after submitting.

Wow- what a total awful and very stressful process this was. The implementation of the product was delayed for over 8 months- not three as promised. The system and how they want to train people is not interactive and it is very restricted on days and time etc. Then you pay an enormous amount of money and in our case so much was wrong with what the team uploaded into our patients files, it took me weeks and weeks to fix it. All the doctor information was wrong on most of my patients and I had to go back in and fix each one individually. In addition, there were huge problems with billing. I used Waystar as the clearing house to bill HH Medicaid and Waystar rep told me that Kantime team messed up my accounts so badly that all of the bills that went to waystar were denied and could not go through. This process to fix it more hours of my time was taken to fix it. We had to have multiple meetings and finally after 3 months, we were able to bill but only for a small section of our accounts. In the meantime, because we were unable to bill, we had to switch back 95% of our accounts to our old EMR and CH so we could get paid. I had multiple meetings with their implementation d and I requested that my account be looked at and I have a conversation with someone who could relook at the clients and the charges each month. I was told I would have this meeting in July but surprise- I was never linked to anyone who would be willing to look over my account. Don't waste your time !!!

I wish I didn't have to use this system for charting. The frequent issues and excessive charting take my time away from my clients.

We will have to see how well the system works once we have all of our information in the database. We hope that our field staff will actually be able to truly do point of care documentation. We also hope that their Telephony application works for our HHA staff.