CloudRadial 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CloudRadial

4.7

(55)

Pricing

Starting at $95.00 per month

About CloudRadial

CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory.

Support teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more.

CloudRadial Screenshots

CloudRadial Pricing and Plans

Starting price: $95.00 per month

Free Trial

Free Version

Basic

$95.00

per month

No plan information available

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CloudRadial Features

Popular features found in Reporting
Ad hoc Query
Customizable Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Forecasting
Multiple Data Sources
OLAP
Performance Metrics
Scheduled/Automated Reports
Search/Filter
More features of CloudRadial
Ad hoc Reporting
Alerts/Notifications
Automated Routing
Backup and Recovery
Client Portal
Compliance Management
Customizable Branding
Customizable Reports
Data Synchronization
Data Visualization
Financial Reporting
Help Desk Management
Incident Management
Inventory Management
Issue Management
IT Asset Management
IT Asset Tracking
Knowledge Base Management
Knowledge Management
Macros/Templated Responses
Policy Management
Real-Time Analytics
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Sales Reports
Scheduling
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
Third-Party Integrations
Ticket Management
Widgets

CloudRadial Integrations

ConnectWise PSA

Integration rated 4.9 from 23 reviews

IT Glue

BrightGauge

Datto Workplace

Datto RMM

Autotask PSA

See all 20 integrations

CloudRadial User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

24%

Secondary Ratings

Ease of Use

4.1

Value for money

4.6

Customer support

4.7

Functionality

4.5

Tara D.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 12 months

Reviewed August 2022

Amazing Company with an amazing product

Love it! Their support is so helpful and friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Turn key functionality with plug-in integrations that help streamline our processes.

Cons:

Nothing, this software is awesome and I don't have anything I don't like!

Reasons for switching to CloudRadial

Features weren't as great and was more expensive.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

A game changer for us

The support team has been amazing. They are responsive both to support tickets and to feature requests through the forums. In the few years we have been using the product we have seen many of the features go from requests to deployed in the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloudradial integrates with our PSA, our RMM, and other tools we use on a regular basis. It streamlines the ticket submission process and lets you customize ticket forms for each customer.

Cons:

I wish there were more granular controls in the ticket forms. For example, being able to limit specific dates or creating different question flows based on previous answers. There is a feature to hide questions until a specific condition, but I would like it if it could be more granular.

Matthew W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

CloudRadial is an undercover coordinator

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to customize and make your own, implementation into our existing ticketing system, and seamless deployment to our clients systems.

Cons:

Only cons are user errors, however, attempts to promote ClouldRadial as a central working environment are always overshadowed by SharePoint.

Brian W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Cloudradial = 100x improvement with Client Experience

Support has been amazing, feature requests are acted upon and delivered, client calls have been cut down by about 40%, tickets are entered in a consistent matter for ease of reference and management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Solves the tech debt problem with most PSA's that MSP's use. A client portal on steroids - with full customization down to even an individual client.

Cons:

They don't want to be a PSA - but I wish they did... lol.

Reasons for choosing CloudRadial

Superior in features, support and roadmap. We have more integrations than listed below but it only let me pick 5 of them. Here are all the integrations we currently have: Augmentt Autotask PSA Breach Secure Now Datto SIRIS Backup Hudu Liongard MailChimp Quoter/Autotask PSA Wise-Pay

Reasons for switching to CloudRadial

Wanted a more streamlined solution that didn't rely on a desktop or mobile app.

Andrew D.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Client-Friendly, Innovative, and Great Customer Support

Our company is not the only one benefitting from CloudRadial, but our clients benefit from having more information right at their fingertips. CloudRadial synthesizes our data, provides efficient means for managing tickets, and helps consolidate lots of ticket information into intuitive locations leading to a better customer experience. I can't recommend CloudRadial enough and I always encourage peers at IT Nation - Evolve to get on the CloudRadial train.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We continue to encourage our clients to go to CloudRadial FIRST. Our clients use this tool to enter standard support tickets which lessens the burden on dispatch, understand user lists and M365 quantities lessening the burden on Client Experience(CXM)/Finance, and clients can see their timeline for new projects which helps CXMs prepare for PBRs. In short, CloudRadial cuts down our cost of our most expensive resource, our employees while also streamlining processes that would previously take valuable time. Second, [SENSITIVE CONTENT] and his team are always attentive to our concerns and are willing to innovate when we suggest features and abilities that would make our job easier. CloudRadial is customer-focused and wants to put the best possible product in their client's hands and that is what they continue to do.

Cons:

As a Finance person, I want simplicity and speed when syncing. Syncing features sometimes lag resulting in having to schedule myself to revisit issues from the previous day after syncing has occurred.

Reasons for choosing CloudRadial

I was not part of the purchasing process.

Kevin H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed September 2022

Game changing application for MSPs

I really like the software. It fills a gap for us and its here to stay. We have invested hundreds of hours in getting to know it and fine-tuning it for our clients.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We use Cloudradial as an account management tool for our clients to show their assets and compliance stats. Our account managers use the planner and meeting features in sales meetings with existing clients. In a few cases, Cloudradial was the app that got us over the line in pitches for new clients. I used the knowledge base a lot and we provide a ton of content for our clients, including their own policies (infosec, QA, HR etc). I like how granular you can be about who sees the published articles. We are increasingly using the policies section to report on compliance for our clients

Cons:

Navigation can be convoluted and long-winded. For example, if I am editing KB articles and I want to see which company groups a client belongs to, its a nuisance to exit KB and navigate back to the client to check, and then come all the way back to partner content. KB sorting and filtering is a pain. Every time I come back to partner content, all content groups are expanded and I have to scroll down to find the package I was working on. It would be very helpful to move content types (articles, courses, menu items etc) to tabs or all them to be rolled up by default. It would also be great if partner content was searchable. When publishing content, it would be great to have a check-box for each article to select whether it is published. I regularly have to remove an article from sight while an amendment is being written and would be amazing if I could simply uncheck this article and re-publish the package to remove the article from view. There is a work-around for this, but it is convoluted and time consuming.

Alastair S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed August 2022

A solid product that is evolving fast

We love the transparency that Cloudradial brings to our customers. They can see exactly what they have, what they need, what we are doing and how well we are doing it. It gives them control of their IT in a way that they've never had before and it lets us add structure to ticketing, on and offboarding requests and QBR's.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to setup and it's easy to get customers into it since they don't need any separate login credentials

Cons:

Much of the deeper information is hidden away in non-intuitive places to find like graphs etc in the right hand pull outs. There are also regular bugs that crop up and can't be replicated.

Alexandre A.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed August 2022

Cloud Radial, or how to ease the connection with the clients for MSP

We were searching for a customer portal to ease the communication with our clients and users. From this point of view we reached our goal. We need to work a bit more to be able to master the report and QBR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The first step of the integration was quite easy and straightforward. After a bit of customization, the tool was ours. The first time our clients saw their tickets appearing on the screen of their computer, with all these information reachable in one place, I could saw the stars in their eyes.

Cons:

The lack of customization on numbers of forms or data list is quite annoying. As for example, it's not possible yet to change the column displayed on the "workstations" category. It's not possible to customize the reports content. My clients doesn't need all these information about their computer on every report, yet I cannot change that, and I have to send this unoptimized report.

Mizanur Rahman M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

Amazing product for client facing

Overall, CloudRadial offers a powerful platform for us to manage our client relationships and service delivery. Its features and capabilities help us to improve their operations, increase client satisfaction, and grow their businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CloudRadial allows MSPs to provide our clients with a unified and branded interface to access our services, including support, documentation, and reporting. The portal can be customized to match the MSP's branding and workflows, which can help improve the client experience. CloudRadial offers a comprehensive platform for MSPs to manage their client relationships and service delivery, which can help us improve our operations and grow our businesses.

Cons:

Its price is a little higher. It is a subscription-based service that adds to the operational costs of our MSPs. It has little difficulty setting up and configuring the platform to our specific needs, although CloudRadial offers support and resources to help us overcome any challenge.

Reasons for switching to CloudRadial

It was difficult to maintain.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed September 2022

Engouraged by the layout and our clients welcome the change

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting and layout of Office 365 Subscriptions under Licenses

Cons:

Some things seem kind of burried, like finding the URL for a Report Folder so our summary reports from BrightGuage get sent regulary to a certain folder. A little hard to find.

Showing 1 - 10 of 55 Reviews

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