CloudRadial 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CloudRadial

4.7

(55)

Pricing

Starting at $95.00 per month

About CloudRadial

CloudRadial is an IT client portal designed to help managed service providers (MSPs) streamline service desks to deliver new tools that optimize end-user productivity. Key features include dynamic forms, service catalog, CSAT, chat integrations, vCIO planner, warranty reporting, integrated learning management, network reporting, policy management, breach reporting and company directory.

Support teams using CloudRadial can create support PINs to verify users, stay up-to-date with client satisfaction through integrated CSAT, automatically add new PSA contacts and ensure best practices by attaching preset ticket status, priority, or type and PSA tasks and checklists to tickets. Additionally, the platform enables managers to create integrated services by working with clients through tickets, knowledge base articles, ticket workflows, training and more.

CloudRadial Screenshots

CloudRadial Pricing and Plans

Starting price: $95.00 per month

Free Trial

Free Version

Basic

$95.00

per month

No plan information available

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CloudRadial Features

Popular features found in Reporting
Ad hoc Query
Customizable Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Forecasting
Multiple Data Sources
OLAP
Performance Metrics
Scheduled/Automated Reports
Search/Filter
More features of CloudRadial
Ad hoc Reporting
Alerts/Notifications
Automated Routing
Backup and Recovery
Client Portal
Compliance Management
Customizable Branding
Customizable Reports
Data Synchronization
Data Visualization
Financial Reporting
Help Desk Management
Incident Management
Inventory Management
Issue Management
IT Asset Management
IT Asset Tracking
Knowledge Base Management
Knowledge Management
Macros/Templated Responses
Policy Management
Real-Time Analytics
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Sales Reports
Scheduling
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
Third-Party Integrations
Ticket Management
Widgets

CloudRadial Integrations

ConnectWise PSA

Integration rated 4.9 from 23 reviews

IT Glue

BrightGauge

Datto Workplace

Datto RMM

Autotask PSA

See all 20 integrations

CloudRadial User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

24%

Secondary Ratings

Ease of Use

4.1

Value for money

4.6

Customer support

4.7

Functionality

4.5

Sean H.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Great help desk software

Great product that helped us while bringing on a very large client (for us). This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team is very responsive. You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting.

Cons:

There is a lot to getting this implemented. I would recommend the white glove support if they still have that as an option for installation.

Reasons for choosing CloudRadial

Support and features

Reasons for switching to CloudRadial

Had to rebuild from the ground up and found that Cloud Radial had more features and better support

James G.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed August 2022

A Solid Customer Portal for MSPs

The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very satisfied with the portions which do work, and have no intention of shopping around for another vendor at this time. [SENSITIVE CONTENT] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. The introduction and expansion of other CloudRadial modules (like Assessments) have continued to reinforce the value of the product for us, and we're optimistic about the growth and future development of the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy.

Cons:

Items which have been on the CloudRadial software development roadmap for years have not been released or given firm timelines. Timelines for actively-in-development product functionality which have been expressed to us in emails or calls have repeatedly been missed, in the case of the ConnectWise Manage Projects module spanning all the way back to our original onboarding meetings in October of 2019 (it is August 31, 2022 when I write this). Critically, we receive regular complaints from customers that anything associated with a Project in ConnectWise Manage will disappear from the customer portal, as Project Tickets will not integrate with CloudRadial and customers assume it has been closed because it is simply impossible for them to see anymore. The Customer Planner is helpful for visualizing customer goals, but it does not integrate with the ConnectWise Opportunities our vCIO / AM teams use to actually report on and execute these plans, which introduces significant manual "paperwork" following customer Planner meetings to re-create our Planner items inside Opportunities.

Reasons for choosing CloudRadial

CloudRadial's interface is cleaner than its competitors, and we saw a higher potential for growth and development in the platform.

Lucas B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2023

Great idea but poorly executed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured.

Cons:

Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification

Brandon M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed August 2022

Must Have

We are working to drive all our main lines of customer engagement through the portal to help create a common experience from sales to support. Our use of CR is really helping transform our good process into something that is visible at all times to our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Cloudradial solution helps drive a lot of interactions we have with our customer into a common location from support to reporting to sales. Helping customers not go 10 different spots helps improve our engagement in many ways.

Cons:

Nothing at the moment. We see continuous product enhancements and very happy with the solution.

Reasons for switching to CloudRadial

The native customer portal in CW Manage leaves a lot to be desired as you work to improve the cusotmer's digital engagement. Cloudradial provides a very easy and intuitive solution that puts multiple layers of information within our customers reach without having to pick up a phone or wait on a response from our team.

Kevin L.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

A great piece of software with room for improvement

Overall I have really liked working with CloudRadial. I really enjoy working with the support teams and being able to solve internal and external business issues easily and quickly. There are a few things that I wish I could do more of but overall I am satisfied with the product. I would like to get more visibility into the development path for CloudRadial and I would like to see more focus on enhancing the current feature set instead of development of additional features and integrations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the ease-of-use for the end user. Also publishing and managing content is a nice and easy to understand system for multiple people to be involved with. I like that I can use this platform to drive multiple parts of our business without needing a lot of extra effort in sea parting those entities.

Cons:

Administration of the various systems is one of my biggest pain points. Teaching other administrators where to go to edit specific pieces of information is cumbersome and it feels like the administrative portions are spread out to every corner of the software, making it hard to ensure that things are handled properly. Another portion that feels incomplete is the ticket submission forms. Forms are great and there are some good options but there are some missing features around choices that are made. Choices in the form can effect the form questions, however those questions are unable to affect routing decisions or how tickets get categorized when they are created.

Reasons for choosing CloudRadial

The visual presentation and desktop agent were the main deciding factors, as well as the customizability and price.

Drea K.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Works great for tickets and opportunities, but look elsewhere if you need a portal for projects

CloudRadial has been great for getting clients the ability to see and interact with their service tickets, cleaning up their company directory, showing high risk users, MFA, license counts etc. CloudRadial's Customer service is excellent, however, notifications about potential outages due to changes could use some work. At one point no one was able to login to CR due to changes made during the day. this appears to be improving slightly, but being notified of upcoming maintenance, changes, updates, etc ahead of time seems like a no brainer and an easy win.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The end user experience in CloudRadial is amazing, it has a lot of robust data and features at your fingertips.

Cons:

As an administrator and implementer, the setup is very confusing, takes a long time to adjust to the learning curve, and the lack of Project features to show clients is very disappointing.

Reasons for switching to CloudRadial

I changed companies via an acquisition, and CloudRadial was already purchased, but not yet implemented.

Don V.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Reviewed August 2022

Lots of potential if you invest the time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our primary focus initially was on the account management features for Assessments, Policies, Dashboards, Reports, and Planner. There is plenty of "meat" in there to help shape your vCIO discussions.

Cons:

It requires a TREMENDOUS investment of time to really unlock the potential of the system. You may have to re-envision how you engage with your clients. For us it took 3-4 weeks of really solid work to get the system ready for a client beta. It was well worth the investment, but without that effort, I'm not sure how much value we would derive from the system.

Reasons for choosing CloudRadial

We chose CloudRadial for two primary reasons. One, CloudRadial better aligned with our business model from an Assessment and Planner perspective. Two, CloudRadial just seems to be emerging as the market leader from an integrations perspective.

Chris C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed August 2022

CloudRadial for the Win. Market Leader

I moved from a big competitor and it was the best choice we made. I've checked out a few of the main competitors when I moved and CloudRadial was the easy choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the Microsoft look and feel. It really makes the learning curve easier. KB articles are easy to read and follow.

Cons:

Sometimes when things have so much customization it can be a challenge to get each piece to work as expected.

Reasons for choosing CloudRadial

The other main option had client side installers which isn't conducive in this cloud world.

Reasons for switching to CloudRadial

Customer service was some of the worst I've experienced. Many of the tools and functions just didn't work as expected or advertised.

Melainy W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed August 2022

Good Product for EndUsers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has changed the way we are able to interact with clients. It provides live data which increases accountability and ease of management. There is a lot of information available for those who seek it out.

Cons:

The platform is often slow. It also lacks granularity when publishing content.

Reasons for choosing CloudRadial

CloudRadial provides a larger feature set, more granularity, and MFA which was not offered at the time.

Tim M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Great Product, Getting support however...

The organization is great, but the inability to actually CALL someone and speak to a human being for support absolutely blows.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates well, but has a LOT of interconnected pieces all of which must be aligned to work as desired, which is a little frustrating. It's a little over-complicated in my opinion.

Cons:

It's complicated with too many inter-dependant/inter-related components and settings.

Reasons for switching to CloudRadial

Looking for more functionality

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