Blackbaud Altru 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Blackbaud Altru

4.0

(41)

Pricing

Pricing available upon request

About Blackbaud Altru

Blackbaud Altru is a cloud-based membership management solution that includes tools to manage ticketing and admissions, cultivate a membership database, convert ticket buyers and visitors, run merchandise, and much more. Designed specifically for cultural organizations to include general admission organizations, museums, zoos, aquariums, gardens, and science centers, Blackbaud Altru provides a 360-degree view of your visitors, members and donors to better identify behaviors and increase revenue.

Blackbaud Altru’s dashboard provides users with a comprehensive overview of their supporters, members and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory.

Blackbaud Altru Screenshots

Blackbaud Altru Pricing and Plans

Starting price: $399.00

Free Trial

Free Version

Basic

$399.00

per feature

No plan information available

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Blackbaud Altru Features

Popular features found in Zoo
Animal Database
Animal Monitoring
Breeding Management
Inventory Management
Medical Records
Ticketing
More features of Blackbaud Altru
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Campaign Management
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Donor Management
Dues Management
Electronic Payments
Email Management
Email Reminders
Event Calendar
Event Management
Event Scheduling
Forms Management
For Museums
For Nonprofits
Fundraising Management
Gift Shop POS
Member Database
Membership Management
Mobile Access
Online Ticketing
Payment Processing
Point of Sale (POS)
Real-Time Analytics
Real-Time Reporting
Receipt Management
Recurring/Subscription Billing
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Reserved Seating
Sales Reports
Season Tickets
Third-Party Integrations
Ticket Brokering
Ticket Reservations
Volunteer Management
Website Integration

Blackbaud Altru Integrations

Cuseum

Blackbaud Altru User Reviews

Overall Rating

4.0

Ratings Breakdown

37%

41%

15%

Secondary Ratings

Ease of Use

3.5

Value for money

3.9

Customer support

4.3

Functionality

3.7

Verified

Reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Wide-ranging data management software with improving support/training options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Covers every aspect of museum data management, from fundraising to programs to events and more. Excellent customization of data queries to manage data and run reports. Offers many levels of depth, to serve both front-line staff and power users.

Cons:

Little/no training and support offered until very recently. Limited customization of layout, view options, colors, and categories in constituent records. Sometimes requires many, many clicks to achieve simple goals/record changes/reports.

Vicky R.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Great Product

Love it, helps us keep track of all of our constituents. We love how we can keep track of events, like who attended and also able to check them in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very powerful tool. It helps keep track of all donor files, events, groups. There is so much you can do. It pulls reports.

Cons:

The courses with live teacher sometime take a while to do.

Verified

Reviewer

Museums and Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Altru by Blackbaud Review

I know a good amount how to deal with things on Altru, but if something comes up that you don't know, it's not always self-explanatory how to get done what you need to get done. Sometimes you have click on quite a series of things that you would never things to click on to make something happen. That being said, it doesn't seem to glitch often, which is nice. Again, having all the needed resources right there in one software is a helpful.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love the amount that you can do on Altru and that it can all be done in one place. Whether it's keeping our volunteers organized, scheduling tours, selling event tickets, etc., it can all be done right there in Altru.

Cons:

There are multiple ways you can do everything. Rather than having one concise way to do each action, you have to search to find many not simple ways to do everything. Sometimes, screens look slightly different on different computers as well, even though they've all been updated. It's amazing how much you can do, but it would be so much easier if the methods used were more concise.

Sheena L.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2024

Program Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Checking the budgets for each cost center

Cons:

Sometimes, I get lost in different areas

Verified

Reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

An improvement over our previous system, but still needs some fine tuning

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We now have the ability to get a true look at all the ways our constituents are interacting with our organization. Prior to implementation, our organization was very siloed, with each department using separate databases.

Cons:

The product has a long way to go with the web forms and email functionality. It would be great to have usable metrics for online behavior.

Verified

Reviewer

Non-Profit Organization Management

51-200 employees

Used other for more than 2 years

Review source

Reviewed September 2018

Definitely not a great took for volunteer management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From what I can see, this software looks like it could be a great tool for some applications. As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Cons:

I have head to use the software for volunteer management at several locations, and to be honest besides from keeping track of personal information the volunteer side is terrible. They trying to force you to buy they're really expensive side a volunteer management, but there are better programs out there for much cheaper. To give you an example, to run a report you literally have to go through 8 to 10 steps and hope it is what you're looking for. It is really not user friendly

Verified

Reviewer

Museums and Institutions

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Altru

Not a bad product. Please add a point of sake tool for gift shops!! Hey

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use database for non-profits. Great tool for data analysis.

Cons:

I would like to see a built in capacity for point of sale. I currently have to use two services when I could just use one.

Jasmin P.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2017

Altru helps us keep appointments and track payments

It helps us keep everything straight. We are able to track multiple payment types for many different activities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them. Once selected it will automatically fill in all of the information.

Cons:

It is not very user friendly for new users. If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself. I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.