Spektrix 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Spektrix

4.5

(37)

Pricing

Pricing available upon request

About Spektrix

Spektrix is a box office and theatre ticketing solution that provides an integrated customer relationship management (CRM) system that combines ticketing, marketing and fundraising capabilities. The solution caters to a variety of organizations, such as presenting venues, producing companies and arts centers.

The platform offers data-led insights and communications features, including integrated mailings and at-a-glance reporting. This allows organizations to gain a deeper understanding of their audience and craft targeted, personalized outreach. Spektrix streamlines event setup and ticket sales, giving users full control over the customer journey on their own website. Additionally, the platform includes a dedicated workspace to manage fundraising campaigns, teams, pipelines and donor relationships in a user-friendly interface.

Spektrix Screenshots

Spektrix Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

Hosting Support & Upgrades
Technical support and consultation.
Dedicated Project Manager
Event

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Spektrix Features

Features of Spektrix
Access Controls/Permissions
Activity Tracking
Ad hoc Reporting
API
Attendance Management
Barcode/Ticket Scanning
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
CRM
Customer Database
Customer Data Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Document Storage
Donation Tracking
Donor Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Email Tracking
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Forms Management
For Nonprofits
Fundraising Management
Goal Setting/Tracking
Grant Management
Interaction Tracking
Membership Management
Mobile Access
Mobile Ticketing
Online Forms
Online Giving
Online Ticketing
Onsite Ticketing
Pledge Management
Point of Sale (POS)
Print-at-Home
Promotions Management
Receipt Management
Recurring Giving
Reporting/Analytics
Reporting & Statistics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Summary Reports
Surveys & Feedback
Task Management
Task Scheduling
Third-Party Integrations
Ticket Reservations
Web Forms
Website Integration
Website Management

Spektrix Integrations

Dotdigital

Zapier

Spektrix User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

30%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.6

Functionality

4.2

Karen E.

Verified reviewer

Performing Arts

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

A lot to offer

There is so much that Spektrix has to offer. We chose Spektrix to solve a few problems--getting our database and patron transactions in one place, control over ticket prices and fees that add up when using third party ticket companies and the ability to collect data on patrons which helps us further engage our community. We've been thrilled about our experience with the company so far--they are diligent with customer service and help work through challenges that their clients are facing even when it reaches further than ticketing/fundraising.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the nicest things about this is having control over our own ticketing, database, fundraising, etc. without the need to go through another party. For us, we were using three different systems that were not compatible--they were antiquated and clumsy. Spektrix is key in bringing everything to one place. The great part about this software is that it is cloud-based. I can access Spektrix from my phone, tablet, computer at home or a coffee shop or, of course, at the workplace. I've placed ticket orders for people while out on the town and worked through patron data from my couch at home.

Cons:

There is not necessarily an overarching dislike of Spektrix. The nice element of the software is that the company behind it is always taking client feedback and making changes to better accommodate their needs. A few challenges we have had in the past include the inability to have an easy way to sell general admission series tickets. There is a fixed seating/fixed series option, but you have to find a loophole for GA series. Additionally, we've done outdoor festival ticketing in the past two years--while the cloud-based system is great, it does require you to have access to internet. It would be great to see a version of the software that you can download and temporarily run off-line if you are ticketing in the middle of a closed-down road for a festival with no wifi nearby that is strong enough to power the system. I don't know if it is possible, but something to think about :)

Kadence C.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Great ticketing software with some learning curve problems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-The freedom it gives me when handling checkouts makes customer service smoother-Having reporting, email marketing, donations, and ticket sales in one product is beyond convenient-Spektrix has the best support I have ever worked with and they consistently outdo themselves.-I love its simple design and layout SO much. It looks a bit archaic sure but, this works so much in its favor in terms of speed and accessibility -The level of automation is a massive convenience for our short-staffed theater

Cons:

-I find myself getting frustrated with some of the nuances of reporting and promo codes even with simpler goals. This would be more of a problem but, their support has helped a lot in every instance of this-High learning curve due to amount of clicks and menus it can take to do even the most basic things.- We constantly have trouble with the double emails it send for etickets. I wish the confirmation and tickets were sent together because the double email constantly causes problems with Spam filters.

Reasons for switching to Spektrix

Eventbrite and Ticketfly went through a merger which made them impossible to communicate or work with.

Elaina B.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Poor Adjustment for the Devo Dept

Our organization is still getting used to it, but our feelings over the months since going live is that the software is working well for our box office, but has been too much of an adjustment for our finance and devo departments that it's been a rather frustrating experience so far. We hoped that the switch would mean fixing the work arounds from our old system, but now things that were standard in our old system have turned into complicated work arounds in Spektrix

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

N/A. So far the software hasn't provided anything that makes our work load easier compared to what it was with our old system, and in most cases has only made things more complicated

Cons:

Reporting is a lot more complicated than it needs to be. The criteria you can pull information on reports from is not consistent throughout all report types. I also can't pull reports based off of the payment type a person used for their transaction.Reports get pulled into excel or cvs's when I much rather have them open in the system itself so that when I want to open a customers record I could just click the link. The output column in customer lists can pull tags, but must pull all tags, not just the 1 I'm looking for and means more manual work to get a clean reportTo look at the total amounts in a campaign, we have to manually add up the value of each of the sub sub campaigns instead of being able to at a glance look at the value of the campaign and all the sub campaigns within it. For instance to see how much my FY23 Individual Campaign has raised, I have to add up the amounts of several different sub and sub sub campaigns when my old system offered that information to me without the manual work.The membership feature is not geared towards donations and is very complicated to set up. They also can not be attached to pledges like our old system could. There is no standard feature that shows how much a customer has given in a particular fiscal year. If I want to see how much a person gave in the last three fiscal years, I have to go through the complicated reporting process when I used to be able to get that information just by looking at a customers record.

Reasons for switching to Spektrix

We switched, I believe, because Spektrix was supposed to be simpler and offer more data opportunities for our box office and marketing departments. So far that seems to be the case, but has been a frustrating experience for our development office.

Jeanna V.

Verified reviewer

Performing Arts

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Fantastic System for Ticketing and Fundraising

Overall it ha been a wonderful working relationship with Spektrix. They are a professional, organized, and innovative company that truly partners with its clients to help everyone succeed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That this system was custom built for arts organizations. It addresses many of our industry's unique needs. They are a team that understands our perspective and works to make features and improvements constantly.

Cons:

The integration with your website is a heavier lift that you think while Spektrix can provide a lot of tools and guidance, you are on your own to find a web developer and work with them to it all set up. Very few functions look great and work "out of the box" without any web support.

Reasons for choosing Spektrix

They will a more agile and scalable company with a solution that fit with our needs and size better.

Reasons for switching to Spektrix

We were heading into a period of major growth as a company and needed a more sophisticated system.

Kurt H.

Verified reviewer

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Spektrix, The Not So Well Titled Review

Spektrix has been a fantastic change for us. It has saved us a large amount of time on a daily basis. Every aspect of Spektrix has been a great improvement over our previous software, except for the ticket design interface.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Available data/reports. Spektrix has a very robust reporting system. Every custom report we have asked for has been very quickly made.

Cons:

The ticket design interface is lacking in many ways.- Not being able to insert pictures is almost a deal breaker.- Snap to grip moves too much, but when moving things freehand there is no way to line things up. No tab break etc.- Can't move items with the keyboard to keep things consistent. Have to eyeball everything with the mouse instead of say: I am going to move everything 6 key presses to the right.- Many more limitations. This is the only part of Spektrix I dislinke.

Reasons for choosing Spektrix

When we were shopping around for a new ticketing software we invited many companies to come give a presentation on their product. Spektrix immediately won us over vs the competition.

Reasons for switching to Spektrix

Ticket Pro has very bad customer service. Ticket Pro does not have very good analytics. We need a robust report system that gives us a lot of data, and we could not get that from Ticket Pro. They claim to do custom reports, but when we left we had been waiting over 3 years for a couple of reports.

Kevin Q.

Verified reviewer

Entertainment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Solid platform, great support, takes a little loving

With how our reports are generated, I can't help but feel a little confused at how the numbers are working in relationship to eachother. There are a lot of different item types that we've created that have ended up being workarounds. (Donations that were pledged, but not received, for example, end up messing up our reports when we finally do receive them)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is all in one place. Love how there's so much information that is used cross-functionally across departments. Overall, the product definitely can handle a lot of things.

Cons:

I wish there was more clarity and quality on the management and adjustments of reports. I feel like they're hard to find and the user experience between the sales and insights modules are a little all over the place (designwise, why are they in the places they are? Is there a cleaner way to show it or organize it?).

Matthew C.

Verified reviewer

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

A system which really makes a difference.

There have been many benefits, but this have mainly been increased speed of transactions thanks to intuitive layout, increased donations online and at box office, greater insight into customer demographic and booking behavior. We were able to launch a new Membership scheme with multiple levels and benefits which we could not have done on out previous system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spektrix genuinely makes a difference to day to day running of the box office with its smooth and intuitive interface. It is a very flexible system and I have found the way it can be developed to suit the requirements of the venue very useful. The marketing and fundraising functionality help not only the box office but the wider organisation. The support team has always been very strong and the fact that all updates, training and support come at no extra cost sets it apart from other systems. I used Spektrix for many years at my last venue, and when it came to choosing a new system for my current venue I did not hesitate to consider Spektrix and ultimately select it, and again it has made a significantly positive difference to the organisation.

Kate V.

Verified reviewer

Fine Art

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Patron Services Review of Software

This is much better than our prior software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that we can access both donor profiles and general patron info is spectacular. Reservations and selling tickets is easy- which is the largest portion of my job.

Cons:

The fact that I cannot easily customize the format of reports that Spektrix gives me makes it difficult to meet client needs sometimes. If I want to add an address to an invoice, I have to wait for (a very helpful) customer service rep.

Reasons for switching to Spektrix

Software was no longer serving our needs.

Mary Ellen D.

Verified reviewer

Philanthropy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Enjoy our Spektrix Experience

Our overall experience has been a positive one. We launched 3 weeks before the Covid 19 shutdown in 2020 and lost some of our momentum in launching. The support staff were very patient with us as we re-opened.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spektrix has been a valuable tool that allows us to have a single profile of each patron, whether they are theatre patrons, donors, members or taking part in our arts education programming.

Cons:

It is a bit frustrating that there is such as difference in the US, British and Canadian versions, especially where it comes to automation of communications and receipting.

Reasons for choosing Spektrix

We chose Spektrix for a number of reasons. Primarily the ability to see all activities of one constituent in one place.

Reasons for switching to Spektrix

We made the switch to enable us to use our data to the best of our ability for fundraising and ticket sales intelligence.

Matt M.

Verified reviewer

Marketing and Advertising

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed November 2022

An Excellent Ticketing Solution for Venues

We have implemented Spektrix for many different venues and the experience has generally been positive. They offer different options to handle the specific ticketing needs of various venues, and the support team is helpful and knowledgeable. They will work with different departments (box office, marketing, finance, etc.) to ensure that the solution meets the needs of patrons, as well as internal users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spektrix offers a feature-rich ticketing solution for venues of all sizes. Their support is excellent and the team with work through every step of the implementation process to determine the best way to accomplish the mission of your venue. We have implemented online sales of Spektrix for many venues and appreciate that they offer different ways to integrate ticket sales and other features online, depending on the specific requirements of the venue.

Cons:

Most customers implement online sales of Spektrix using iframes that Spektrix makes available. While these are reasonably simple to implement (although styling takes some work and good knowledge of CSS), the customization is somewhat limited. As a UK-based company, some of the language used is in British English which may be a bit confusing to some patrons. The checkout process is overall well-done, but customization there is also somewhat limited.

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