Birdeye vs Brandwatch: Which is best for you?

Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image.

It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message.

Brandwatch provides data about social media profiles that enables me to give accurate reports to my clients.

The most frustrating part was being stuck in the contract, which has been a financial burden for our agency, especially since the software is essentially unusable for our workflow.