CardConnect 2026: Benefits, Features & Pricing

Wondering if CardConnect is right for your organization?

Our Payment Processing Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CardConnect

3.6

(51)

Pricing

Pricing available upon request

About CardConnect

Designed for small to large businesses in retail, field services, healthcare, education and other industries, CardConnect offers a wide variety of credit card acceptance solutions to streamline online payments. CardConnect's payment processing solution is designed to manage transactions regardless of whether the business is based online or in a physical location.

The platform offers data security, with tokenization and point-to-point encryption (P2PE) designed to protect sensitive payment information from theft or abuse by hackers. POS systems that can accept multiple payment types, including credit or debit cards as well as contactless payments made with NFC-enabled devices or EMV chips.

Additionally, it offers customer support via chat, phone, knowledge portal, email and FAQs.

CardConnect Screenshots

CardConnect Pricing and Plans

Starting price: $0.01

Free Trial

Free Version

Basic

$0.01

per feature

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CardConnect Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of CardConnect
API
Data Security
Electronic Signature
Online Payments

CardConnect Integrations

CoPilot Professional

CardConnect User Reviews

Overall Rating

3.6

Ratings Breakdown

43%

25%

Secondary Ratings

Ease of Use

3.7

Value for money

3.4

Customer support

3.2

Functionality

3.6

Ryan M.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Great product for our company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple reconciling the credit card processing account. Great simple API. I use cardpointe by Drivepayments. [SENSITIVE CONTENT] has been a great help getting me on this product and we process a lot of cards without too much issue. we even can do WEX and Voyager payments

Cons:

The new online security pin being emails is a little annoying, but I am glad they are working to keep our accounts secure.

Abaigh V.

Verified reviewer

Environmental Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Integrates Well

So far it has worked quite well, we have only had a few hiccups along the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software works well with our Estimating/Invoicing software, Aspire, making it a simple conversion.

Cons:

It takes a long time for our issues to be resolved--customer service is pretty slow. Even calling you will wait on hold for an hour.

Reasons for switching to CardConnect

It works better with Aspire (our estimating and invoicing software)

Verified

Reviewer

Cosmetics

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Reliable software

Previously 4

I used card connect in my job to set up recurring payment plans as well as process one time payments daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Previously 4

Pros:

The features and functionality of this software were very user-friendly. The software had all the main functions that you will need to process recurring payments and one time fees as well.

Cons:

A few issues with customer support taking a while to get back to me.

Julius N.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

CardConnect Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At the Chicago Psychoanalytic Institute, we've had to implement a new educational management software and as a result, we needed to register for a merchant account that was applicable to the new software. After further review of the potential merchant accounts, CardConnect was a winner. It acted as gateway to Authorize.Net that provided the best CC processing/transaction fees compared to the other merchants and offers a number of services that benefits the Institute. Overall, the best feature about this software is their customer service from all sides. We were given incredible support through the whole process from the application to going live. The response time was amazing and made it their priority to resolve any issues that you may have as soon as possible.

Cons:

The only con that I had experienced thus far is that transactions processed online, through our management software, the funding details of the transaction is quite limited when reviewing it on their website; thus, making it quite difficult to record the payment in Quickbooks since the payment needs to be recorded by Customer.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

A solid credit card processor!

There is minimal downtime if any at all, their HPP system is super easy and convenient for customers and subscription billing is a must have for constant month to month revenue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is always helpful and quick to respond, in regards to the software subscription billing is awesome!

Cons:

Sometimes issues can take a bit to work out but that is not too often.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Merchant Services With Great Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its entirely web based so there is not much to do on our end other than making sure we can use the internet. It's secure and the support is fantastic, they are very helpful and quick to get a solution.

Cons:

Occassionally there will be issues where reciepts cannot be printed, and that requires our users to log in again or refresh the page. We still have no real answer as to why, and cardconnect is also not able to answer. it but it does work after the second or third try.

Nuha H.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed July 2018

This is the go to company for your credit card processing needs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The offers give by Cardconnect are unmatched by all other companies, and actually unheard of! The software and actual equipment is so easy to use, well made, and arrived so quickly just like I needed. Also the customer support from all sides (owner, service rep, tech support, etc) was unbelievable. They're all quite knowledgable and make sure to answer any questions or concerns you may have. I absolutely love the Cardpointe program and the added bonus is the tokenizing of my patients' information for extra security, that's genius!

Cons:

I have not had any cons with this company thus far. They've made being a new business owner who has never dealt with credit card processing before, beyond easy and comforting. I strongly recommend this company over all others! Only con is that I wish they were integrated with my documentation software however that's not really their con, it's the other company's.

Leslie M.

Verified reviewer

Hospitality

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed March 2019

Know Your Limits, and Beware the Holidays

We found this giant processor to be unresponsive and poorly staffed for the responsibility that they have to small businesses and consumers. To hold assets, without notice, and not have adequate staffing during one of the busiest weeks of the year is irresponsible and detrimental to small and medium sized businesses. We ended up with our biggest week of the year not reflected in our 2018 income, and had several late charges on our account because CardConnect froze more than $7500 in sales until the first business day of 2019. The fact that the risk agent who flagged our account never notified us, and was then out of the office for a 4 day weekend without handing our case off to another agent, is simply reckless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Was made available as a low cost (2.5%) processor with our online reservation system, and at first seemed well organized. The sales and on boarding team were responsive, got us enrolled in 2 days, and we were pleased with the overall format of the site for viewing transactions.

Cons:

Then the trouble started. Our very first transaction exceeded what the on-boarding team set as our high limit (it was a holiday sale, the equivalent of our weekly sales in a high month), and first data froze our account. To be clear, they let us keep processing transactions, and they took the money, but they would not release it to our account. Because this was during the final week of the year, and a holiday week, it took more than 20 phone calls, excessive email documentation (2 years of bank statements?), and a full week for the funds to release.

Verified

Reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Overall Positive

Overall I think it's a great product. I'd like to see them up their customer service and follow through with their open tickets. CardConnect has helped me with financial reports and running the business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to send and check weekly reports and the ease of seeing live up to date accounts. Returns/refunds are a breeze. I use this software in conjunction with GingR and it has been much easier than our previous card company.

Cons:

PCI compliance was difficult and the customer service to help me achieve compliance did not come easy. I feel like I was emailing/calling for two weeks straight in order to get my scan done.

Marcus M.

Verified reviewer

Banking

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Overall No Really complaints, Not great Customer service

Overall the account was fine, they constantly sneak fees into the bill hoping you don't notice. They also have terible customer service. Honsetly if they would have just refunded this last fee they could have had 4.5 star review.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recieved trancation reciepts of every transaction.

Cons:

The system to manage the accout was not user friendly.

Showing 1 - 10 of 51 Reviews

See All Reviews