Zuora 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Zuora

3.9

(54)

Pricing

Starting at $1.00 per year

About Zuora

Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care.

Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems.

There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.

Zuora Screenshots

Zuora Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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Zuora Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of Zuora
Accounting
Alerts/Notifications
API
Audit Management
Billing Portal
Billing Rate Management
Cancellation Management
Contact Database
Contingency Billing
Contract/License Management
Credit Card Processing
CRM
Customer Accounts
Customizable Invoices
Customizable Reports
Customizable Rules
Deferred Billing
Discount Management
Drag & Drop
Dunning Management
Electronic Signature
General Ledger
Hourly Billing
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Multi-Channel Management
Multi-Period Recurring Billing
Online Invoicing
Online Payments
Payment Processing
Product Catalog
Project Billing
Purchasing & Receiving
Real-Time Data
Recurring Invoicing
Refund Management
Reporting & Statistics
Revenue Management
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Tax Calculation
Tax Management
Third-Party Integrations
Usage Tracking/Analytics

Zuora Integrations

QuickBooks Online

NetSuite

PayPal

Salesforce Sales Cloud

Zuora User Reviews

Overall Rating

3.9

Ratings Breakdown

26%

50%

17%

Secondary Ratings

Ease of Use

3.5

Value for money

3.6

Customer support

3.6

Functionality

3.9

Verified

Reviewer

Marketing and Advertising

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Needs more power

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Cons:

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Zuora Review

Been great so far, great tool for any SaaS company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers. Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Cons:

Reporting is moderate at best, it can be improved. I would not recommend zuora to customers who sell their products through a reseller.

Verified

Reviewer

Computer Software

51-200 employees

Used other for more than 2 years

Review source

Reviewed July 2018

I was a developer/maintainer/admin on this for a number of years at my last company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons:

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Verified

Reviewer

Religious Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

The best subscription billing

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works!

Cons:

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Verified

Reviewer

Aviation & Aerospace

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

A must for subscription-model businesses

Ratings Breakdown

Ease of use

Functionality

Pros:

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Cons:

Because of its robustness, it does take time to learn all the functionality of the software.

Verified

Reviewer

Used weekly for less than 12 months

Review source

Reviewed July 2018

Robust functionality for subscription-based companies of all sizes

I streamlined the money we have coming in, viewed more efficiently, and could view data analytics on the projects I was working on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

Cons:

I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2018

Solid billing software

Simplified our recurring billing process, enhance our ability to report on billing/subscriptions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Cons:

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

Verified

Reviewer

Consumer Electronics

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed February 2021

Powerful and flexible subscription management platform

Zuora was valuable to us because it provided a turnkey solution to set up a subscription business. It requires a properly-sized initial setup and learning phase, so it is important to very clearly define the project scope (eventually with the help of third-party integrators)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zuora allowed us to set up a complete subscription service, with the ability to manage and configure most aspects of the subscription order-to-cash process (rate plans, payment gateways, charging and invoicing, reporting).

Cons:

The setup and license costs are a barrier to entry: the investment makes sense for concrete, sizeable business cases - less so for small-scale or exploratory attempts.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2018

Was a nightmare for our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not many. Barely got the job done for our needs.

Cons:

Didn't scale with out tech stack. So many outdated features. Implementation was extremely pricey.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used other for less than 6 months

Review source

Reviewed August 2018

Zuora Review

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Supports lots of billing models and different pricing structures, billing periodicity, frequency, etc. Has native integrations with Salesforce.com and different payment gateways. User friendly system, well designed for subscription billing. Supports multiply features.

Cons:

Expensive pricing structure. Long implementation time.

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