SMS Valet 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SMS Valet

4.8

(17)

Pricing

Starting at $99.00 per month

About SMS Valet

SMS Valet is a ticketless valet solution that caters to restaurants, hotels, hospitals, and retail businesses looking to improve customer experience through technology.

SMS Valet features an automated multi step process for retrieving vehicles. Customers can text to retrieve their vehicle which triggers the valet to bring the vehicle around. Payment information is tokenized and secured. SMS Valet includes the necessary equipment for a ticketless valet operation including mobile tablets, receipt printers, barcode scanners and more.

SMS Valet is deployed on site and supported by a dedicated account manager. Ongoing software updates and technical support are included. SMS Valet aims to streamline the valet experience for businesses and their customers.

SMS Valet Screenshots

SMS Valet Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

per month

No plan information available

SMS Valet Features

Popular features found in Parking Management
Occupancy Management
Parking Access Control
Payment Processing
Vehicle Tracking
More features of SMS Valet
Credit Card Processing
Custom Vehicle Owner Alerts
Damage Tracking
Electronic Payments
Event Management
Loyalty Program
Parking Management
Real-Time Data
Receipt Management
Reporting/Analytics
Revenue Management
Self Service Portal

SMS Valet User Reviews

Overall Rating

4.8

Ratings Breakdown

88%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.5

Have you used SMS Valet and would like to share your experience with others?

Devin O.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Top Tier in the Valet Industry

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SMS Valet is easy to use no matter your technologically capacity. It has simplified and made our operations so much more efficient. It has everything you would need in the valet industry. They offer any report you would need that you can customize as well.

Cons:

The only con would be not being able to set up new locations by yourself. Although there customer service and employees are always available to help you last minute.

Vendor Response

Thank you for the stellar review, Devin! We're proud to serve ACE.

Replied August 2020

Israel M.

Verified reviewer

Performing Arts

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Bulk TEXT The way to Go

Because of this kind of industry I am in we need to work in bulk..... it's that bad

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program's user-friendliness. I appreciate being able to customize the software to our team's specific needs. We enjoy offering our customers the option to notify us ahead of time that they are ready to depart. It really helps us run the operation more efficiently. It's simple to learn and utilize. The reporting features are extensive and meet our requirements.

Cons:

If there's one thing that's missing, it's the absence of an iOS app. I'm aware that Apple's retail royalties aren't entirely equitable. Traditional paper tickets are more expensive. Without additional employees, it's difficult to use in high-volume settings. Not recommended for accounts with a high volume of transactions. Managing the system necessitates more personnel and labor.

Reasons for choosing SMS Valet

Smartness and easy to use though

Mike B.

Verified reviewer

Accounting

Self-Employed

Used monthly for free trial

Review source

Reviewed November 2025

Lacking customer service

Not good as their website does not have the ability to take in consideration cancelled flights and getting back thru other means.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to drop my vehicle off at the airport to catch my flight. The texting option was nice as well.

Cons:

Pickup was terrible. Called customer service as I wasn't given an option to request ahead of time and their response was on the website, you have to hit cancel in order to request a time to get your vehicle if you cannot put in returning flight. Took long time and others were put in front of me.

Austin T.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

SMS Valet is a game changer

Overall SMS has been a great experience and we will be using it for the rest of our existence. The customer support has continued to be great with the growth of the company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a premium product that our guest love at all of our locations. It captures more data to back the revenue than any other product. SMS is extremely easy and allows us to give our clients a better experience by providing a fast and secure way to pay for request their car.

Cons:

If there was one thing missing it would definitely be the lack of the iOS app. I know the Apple store royalties are not completely fair. But 99% of our employees have an iPhone and it would help if they could use the app on their personal devices.

Vendor Response

Thanks for the review, Austin! We're glad to partner with National Parking. Your feedback is always welcome. We have some good news - we do have an iOS app for the valet staff. If you search "Valet Runner" in the app store, you'll find it. We'll have your account rep reach out to help with details and any questions.

Replied August 2020

Bruce L.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

SMS Valet review

For myself and our team SMS Valet has been a game changer! We are starting year 5 of using the service and I don't want to even think about running The Valet without the software. It has given us an opportunity in The Great North West to separate ourselves from other Valet companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease in which to use the program. I love having the ability to tailor the software to what works best and easier for our team.

Cons:

When the system gets overloaded and it slows things down for us in the car check in process. This happens few and far between. The company does a good job of alerting you when there is a issue.

Vendor Response

Thanks for the review, Bruce. We're thrilled to be a game-changing partner.

Replied September 2019

Tylar M.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

The best valet software

I've been very happy with the product and the team standing behind it. I've called support before and was greeted by the CEO. I havent met many CEOs willing to take support calls on a day off. Thats just the culture there. Everyone chips in and they get things done. I'm grateful for the edge they have given my business and the friendships I've made in the process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. It makes my team, my client and their guests lives much easier.

Cons:

I dont have any issues with the software. I've enjoyed the enhancements over the past 6 years. Seems like they're getting better every week.

Reasons for choosing SMS Valet

better service

Reasons for switching to SMS Valet

technology

Vendor Response

Thank you for the great review. We're proud to partner with Shoreline Valet.

Replied August 2020

Andrew P.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Business Development

SMS was a game changer for my business development. I readily access custom reporting and feedback reports that have always won over prospective clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration to our valet service was seamless with the company providing hands on vendor training and full time support

Cons:

Any input I gave was well received and the company has consistently stayed ahead of industry needs with custom upgrades and improvements

Reasons for choosing SMS Valet

Service enhancement, integrity of the reps and dedication to accommodate the needs of a growing business

Vendor Response

Thank you for the great review, Andrew. We're pleased to partner with Platinum Parking.

Replied August 2020

Ben F.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Great Product!

We have been using the system for 2 years now and ourselves and our clients have been very satisfied with the level of service and reporting it provides.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Better customer interaction and experience. Allows us to manage and audit our accounts better.

Cons:

Not ideal for high volume accounts. Takes more staff and labor to manage the system.

Reasons for choosing SMS Valet

CEO personally met with us and introduced us to the product. Staff and support were more hands, friendly, and available when compared to other companies.

Vendor Response

Fantastic! Thanks for the awesome review, Ben.

Replied August 2019

Rob H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

SMS Valet - A superior product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly and easy to use. The SMS Valet team is always very responsive to our staff and willing to go above and beyond to meet our needs. We've experienced similar products in the market but none that compared to the accuracy, reporting, and optics to match SMS VALET.

Cons:

There are always areas to improve. Reporting options could be improved to make the software even more seamless to integrate with standing customer systems.

Vendor Response

Thanks for the review, Rob. You're feedback is always welcome and needed!

Replied August 2020

Sparsh S.

Verified reviewer

Food Production

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed July 2021

SMS Valet - a truly helping tool

My overall experience is too positive with this software and I've been using this since last 2 yrs and so satisfied with the performance that even recommending my friends in other companies and industries also.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has many add on features that are not present in other tools of the same family and that makes it better than them i.e., Advertising Management, Live chat, Remote Access controls, Summary reports etc.

Cons:

They don't provide free trials and there is no application for IOS platform, there are only 2 issues which i felt, otherwise it is best.

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