Paw Partner 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Paw Partner

4.9

(59)

Pricing

Starting at $44.99 per month

About Paw Partner

Paw Partner is a cloud-based pet management software that helps pet boardings, daycares, and grooming and training centers manage appointments, bookings, payments and more via a centralized portal. The dashboard enables administrators to view daily schedules, create and edit single or group reservations and handle daily check-in/out.

Paw Partner includes pet and customer cards, which allows users to view and update a variety of information about pets and clients like preferred vet, vaccination history, grooming notes, owner’s contact details, account balance, available credit and active prepaid packages. Additionally, businesses can create personalized timelines on websites to display content such as pet images, videos, blogs and promotions and send notifications to customers about new posts.

Paw Partner offers a timeclock functionality to help employees manage shifts, track customers and costs, and add or review notes. Pricing includes monthly subscriptions and support is extended via email and other online measures.

Paw Partner Screenshots

Paw Partner Pricing and Plans

Starting price: $44.99 per month

Free Trial

Free Version

á la carte

$44.99

flat rate, per month

Plan includes:

Grooming or Training Only

Plan 2

$99.99

flat rate, per month

Plan includes:

Boarding
Daycare
Grooming and Raining

Confused about pricing? We've got you covered.

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Paw Partner Features

Popular features found in Kennel
Client Management
Client Portal
Electronic Payments
Employee Management
Mobile Access
Online Booking
Pet Birthday Tracking
Pet Grooming
Photo Management
Records Management
Reminders
More features of Paw Partner
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Commission Management
Confirmations/Reminders
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Service Management
Customizable Branding
Customizable Templates
Customization
Discount Management
Document Storage
Drag & Drop
Electronic Forms
Electronic Signature
Email Alerts
Email Marketing
Email Reminders
Employee Time Clock
Event Calendar
Facility Scheduling
Inventory Management
Invoice Management
Loyalty Program
Mobile Grooming
Multi-Location
Multiple User Accounts
Onboarding
Payment Processing
Payroll Management
Personalization
Point of Sale (POS)
Real-Time Reporting
Receipt Management
Recurring Appointments
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Reputation Management
Sales Reports
Scheduling
Search/Filter
Service Catalog
SMS Messaging
SMS Reminders
Social Media Integration
Staff Management
Task Management
Task Scheduling
Third-Party Integrations
User Management
Vaccine Management
Wait List Management

Paw Partner Integrations

Stripe

Twilio

Paw Partner User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

12%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.7

Kathryn S.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Paw Partner is a must have partner!

I recommend Paw Partner to everyone I know in the animal world. It has made it possible to grow my business without overloading my staff. My clients love it also. It has really helped us keep our clients and their furballs organized and also helped us stay connected to our clients. Some of our clients message us on the app just to say "Hi". It's great! The few drawbacks for me are really just me being knit picky. Overall, I'm so happy that I signed up with them and wouldn't give them up for the world.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is amazing. Fast responses, friendly and knowledgeable staff. I love the timeline for pics. I got rid of social media the minute I signed on with Paw Partner and I will never go back to the toxicity that is social media. My clients can see pictures and interact with us through Paw Partner and do so more than they ever did on social media. I also love that this system is an all in one for me. So many other systems don't have everything that I need. This does it all for my grooming salon, boarding kennels, doggy daycares, retail and front end POS. So nice to have everything in one program. It is also user friendly and easy to navigate. I like the fact that they are constantly reviewing their clients input and making changes or adding things in based on that input. I think that is why they have everything I need for my business. It's based off of real life experience. One last note: The recently integrated Paw Payments is wonderfully easy to balance against the bank records and completely transparent. One hundred percent better than any other credit card processing company I've used.

Cons:

There is one customer service person who I really don't like. I do not find her efficient or knowledgeable. She just irks me. However, the rest of the team is awesome. I do wish they had a list of training videos, in some type of order, so that when I hire new people, I could sit them down with the videos to watch in that order for them to learn how to use the system. I know there's videos on YouTube, but a busy, not tech savvy person like myself, could really use just a spoon fed, here ya go, everything in one folder, in order, training videos program vs. searching on YouTube. The only draw back for the Paw Payments I've encountered thus far is that it takes a few days to go from client making payment to being in the bank. There's a one day lag Monday through Thursday and Friday - Sunday I normally don't see in my bank account until Tuesday. It'd be nice if the weekend sales would come in Monday.

Mary P.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2024

A very happy customer

Overall I couldnt be happier. I ofter 5 different pet services and finding a platform that can so easily support all of them makes my business run so much smoother than it ever has.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy to use it is, and the amazing customer service. They're so easy to get ahold of and quick to help me with any questions. I've used ither softwares and this, in my experience, is by far the best!

Cons:

I wish there wasnt two different pages one for services and one for pricing. Itd be phenomenally easier if those two were combined. I often find i miss a step or forget to add something because of having to go between those two pages.

Reasons for switching to Paw Partner

I had expanded my business from just grooming to offering multiple services. Groomsoft was great when I was just grooming but didnt offer the ability to schedule for different services.

Pattie C.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

New PawPartner Business Customer Review

I had very little knowledge of it previously. I’ve been using it for two weeks when our business opened and I have learned a lot. I’ve made two training meetings since we’ve gone live and they have been super helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is all in one place from policies and agreements, services, addons, updates, messaging and so much more.

Cons:

How to get to things so many ways can be tricky. I figure it out one time then somehow do it differently the next time. More tabs with options less steps to get to where you need.

Kristina c.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed November 2024

It's the booking app you've been looking for

From the moment I started putting my business together to a year later into running it, Paw Partner has been a wonderful tool. Everyone involved from onboarding to technical troubleshooting has been prompt and helpful. I knew when I found Paw Partner, that this would be the app I wanted for my grooming business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to keep track of everything for my business (appointments, clients, grooming notes, daily reports, etc). Has everything to help my business stay organized and grow. The Technical support and customer care have ALWAYS been responsive with any issues or concerns.

Cons:

Not having an online user manual pdf to master all the ins/outs of the booking app and make the most of the system.

Reasons for choosing Paw Partner

Great price, ease of setup. The involved trial period and onboarding meetings gave it a personal touch. Really liked that I was able to speak directly to people who know the program in and out vs a chat bot. I'm not held to a contract that would prevent me from recovering client information should I no longer use the app.

Paul N.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Operationally the BEST Kennel Program

They have been very responsive and easy to deal with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic program very easy on mobile devices

Cons:

Anything we don't like they find a work around or take notes for future improvements.

Reasons for choosing Paw Partner

We were able to meet the [sensitive content hidden] and had all of our questions answered. What it really came down to is that the customer service was excellent and that is what all the reviews said as well.

Heather R.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Love the system and the team

It’s been very positive in every interaction I’ve had from demo to today.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s really works well to cover the needs of the business and the team there is amazing responsive and helpful

Cons:

There are slight glitches on occasion when there is a feature update but they are on top of getting them fixed very quickly. Glitches never result in a crash or stark failure not is it ever a critical glitch when I’ve addressed one.

Reasons for choosing Paw Partner

This system just hands down fit the multi layered dynamic of our business and gave the ability to customize to fit our needs

Tylar B.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

Excellent product & even better customer service!

By using Paw Partner, our customers have easy access to our business. They were able to assist us in building it directly into our existing website and accounting systems. We cannot say enough good things about the staff at Paw Partner. They are available 7 days a week, respond in a timely manner and have been gracious enough to help with every inquiry we've made-as it relates to the software or business in general. As a new business, they have been an excellent asset that we're so incredibly grateful for!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The process of integrating Paw Partner into our business was seamless. They helped us get established right away. It came with most of the features we need to use every day. When we think of something we'd like added or to see changed, the developers always come up with a quick add in or solution. This software has been simple to use and is easy to access from any location with their app feature.

Cons:

Anything we have found missing, lacking or that required changes was addressed in a timely manner and updated to suit our needs.

Reasons for choosing Paw Partner

After speaking to each company and weighing our options, Paw Partner was the best fit for us. They were able to get us up and running quicker than any other company. The pricing fit the value we were looking for and their customer service staff took the time to run through demos and show us the benefits of the program.

Rachael H.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

Excellent option for anyone working with dogs

I love the dog tracking, invoicing, reporting, event and training options, keeps track of spaces and task assignments to employees to insure all things are handled properly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Functionality, makes changes easily, tracks dog friend trends and behaviors, excellent record keeping of historical data on dog behaviors, easy to print run cards on check-in, customizable EVERYTHING, it is a lot to set up but once it's up its GREAT and very easy to change as your business does,

Cons:

App Notifications!!! When a new appointment has been made the app should show a new notification, I'm missing appt requests for failure to manually go in and look every hour

Reasons for choosing Paw Partner

The staff, the fact that they run their own dog-bizz and know what our needs are, that they have internal techs upgrading and changing and improving at all times, that they wanted our business to be successful in a genuine and personal way. The Tech Support and set up always responding to my emails at all hours or even when they traveled for trade shows. Dedicated group of passionate people I could stand with.

Kayla B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Great Pet Care Centered Software

We love Paw Partner! We were on Pawfinity before and while it was okay, but all of the problems we did have on the old software have not been an issue on Paw Partner. During my Demo with them, they answered all of my questions and were incredibly eager to make sure to address all the concerns that we had right away. They were upfront about what their software couldn't do (yet), and have been making updates several times a month, which shows how active they are in making sure their software is functional at all times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the software has so many features, without feeling lost or overwhelmed at everything. Paw Partner did a great job with the setup and design, though it does take a little getting used to, as with every software change. The most impactful for us was the top-tier customer service. Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company. They have answered every single one of our concerns or questions and you can tell that they actually care about their clients and making sure they have the best experience possible. And they are open to suggestions for ways to make the software more functional, so you can always leave them suggestions!

Cons:

The only thing that I don't like (and it's not even really a dislike, more so just an inconvenience) is that you have to go specifically to the owner's profile card to get their phone number or info, you can't access it from the pet's profile card.

Reasons for choosing Paw Partner

Some products didn't have the features that I needed, others seemed to way too involved and complicated. What sold me on Paw Partner was their customer service and the fact that they started from an actual daycare/boarding facility, so they knew more about what features were needed and would help.

Reasons for switching to Paw Partner

We used Pawfinity for about a year or maybe a little more, and while the software was okay, it had some features missing that really was putting us in a bind. The biggest one was not having the ability to have baths as an add-on item. You can have baths as a grooming function, but not as an add-on. My facility doesn't do grooming, we just do exit baths so having grooming listed as service was confusing to our clients. We had 2 very large transactions go missing, like right at $1000.00 each, and then 2 more much smaller transactions, and those are just the ones that we caught, and we never received a final answer from IT. When we switched from Pawfinity to Paw Partner, they have you do an exit question about why you left. The creator responded to mine by telling me that Paw Partner had failed security tests (which wasn't true) and that their software passed them, and also stated that if Paw Partner claimed to care about security, they couldn't fullfill that. He also tried to say that I never responded to them regarding the payments but I was actually the last response, they had stopped responding to me.

Sara Y.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

The BEST Customer Service

We have been very nervous about making the switch over to Paw Partner but after many training sessions and especially those with [sensitive content hidden] our minds have been put to ease. [sensitive content hidden] has communicated every single detail and feature in a way that is so easy to understand, answered ALL of our questions personally (and promptly!), and has actually made the process and training sessions fun! All of the team members have been super personable, kind, helpful and patient, which makes such a stressful switch less scary!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First and foremost, the customer service — hands down. We also love the app, the picture timeline, intuitive design and all of the details you can put into the pets.

Cons:

There is nothing that we do not like about it — if any “con,” it would only be that we are just missing a few features that we have gotten used to but they have been heard, understood and noted by the team members as well as met with solutions to work around them.

Reasons for switching to Paw Partner

Our current software is shutting down soon.

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