Paw Partner 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Paw Partner

4.9

(59)

Pricing

Starting at $44.99 per month

About Paw Partner

Paw Partner is a cloud-based pet management software that helps pet boardings, daycares, and grooming and training centers manage appointments, bookings, payments and more via a centralized portal. The dashboard enables administrators to view daily schedules, create and edit single or group reservations and handle daily check-in/out.

Paw Partner includes pet and customer cards, which allows users to view and update a variety of information about pets and clients like preferred vet, vaccination history, grooming notes, owner’s contact details, account balance, available credit and active prepaid packages. Additionally, businesses can create personalized timelines on websites to display content such as pet images, videos, blogs and promotions and send notifications to customers about new posts.

Paw Partner offers a timeclock functionality to help employees manage shifts, track customers and costs, and add or review notes. Pricing includes monthly subscriptions and support is extended via email and other online measures.

Paw Partner Screenshots

Paw Partner Pricing and Plans

Starting price: $44.99 per month

Free Trial

Free Version

á la carte

$44.99

flat rate, per month

Plan includes:

Grooming or Training Only

Plan 2

$99.99

flat rate, per month

Plan includes:

Boarding
Daycare
Grooming and Raining

Confused about pricing? We've got you covered.

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Paw Partner Features

Popular features found in Kennel
Client Management
Client Portal
Electronic Payments
Employee Management
Mobile Access
Online Booking
Pet Birthday Tracking
Pet Grooming
Photo Management
Records Management
Reminders
More features of Paw Partner
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
Calendar Management
Commission Management
Confirmations/Reminders
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Service Management
Customizable Branding
Customizable Templates
Customization
Discount Management
Document Storage
Drag & Drop
Electronic Forms
Electronic Signature
Email Alerts
Email Marketing
Email Reminders
Employee Time Clock
Event Calendar
Facility Scheduling
Inventory Management
Invoice Management
Loyalty Program
Mobile Grooming
Multi-Location
Multiple User Accounts
Onboarding
Payment Processing
Payroll Management
Personalization
Point of Sale (POS)
Real-Time Reporting
Receipt Management
Recurring Appointments
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Reputation Management
Sales Reports
Scheduling
Search/Filter
Service Catalog
SMS Messaging
SMS Reminders
Social Media Integration
Staff Management
Task Management
Task Scheduling
Third-Party Integrations
User Management
Vaccine Management
Wait List Management

Paw Partner Integrations

Stripe

Twilio

Paw Partner User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

12%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.7

Josh S.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Paw Partner to the rescue

Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming.

Cons:

After working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner.

Reasons for switching to Paw Partner

We originally acquired Kennel Suite in 2005 and had used it ever since. With any product that’s 15 years old with support for KS ending in 2017 the program slowly declined. Becoming increasingly cumbersome, crashing unexpectedly, and refusing to start. It was clear by 2020 we needed to replace our system.

Ronnie H.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Paw Partner Grew My Business 30% YOY for 3 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Paw Partner has been instrumental for my business growth. Since onboarding, I have grown 30% YOY using them. The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers. By having Paw Partner, I save $30K+ a year not having a receptionist. It is a fantastic value for the money, easy onboarding and easy to learn. Hands down the BEST CRM program I have ever had in my 16 years of experience in this industry.

Cons:

The ONLY thing I do not like about Paw Partner is that if I need to change a payment method to pay my monthly fee, I have to call it in. My card was compromised and I also needed to change the bank account information for automatic payments. It would be nice to have an account where I can do that myself and not bother them.

Reasons for switching to Paw Partner

Because Pawfinity was more expensive and not as user friendly

Madalyn H.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Huge improvement!

Easy to use, intuitive, amazing Customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having our own app where we can interact with clients has been a game changer. We have not had one person want to go to our previous system after downloading our app. The customer service is personal and genuine. I appreciate them so much and how they have helped us scale our new business.

Cons:

None. Obviously learning a new system takes times but I would do it all over again!

Reasons for choosing Paw Partner

Their team has their own kennel, tons of industry experience we have copied and implemented that we never even considered

Reasons for switching to Paw Partner

Outdated interface. Having an app that constantly linked out to a web browser made our client prefer calling us bs booking in the system. I felt like we looked unprofessional and outdated with their technology. We never saw any enhancements or improvements while we were on it.

Fabiola J.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

My overall experience has been amazing

My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. The onboarding process has been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.s been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of support and guidance has been outstanding. From the very first meeting, the team took the time to walk me through every module in detail, explain pricing, services, and setup, and make sure everything was customized to my business. They handled the entire onboarding process smoothly and integrated all of my information into the system perfectly. I truly feel supported and understood, which has made this transition stress free.

Cons:

The only challenge so far is that there is a lot to learn, simply because the system offers so many features. However, the support team has been incredibly patient and thorough, so the learning curve has been very manageable.

Reasons for switching to Paw Partner

Pricing and support. Company kept upping the pricing.

Mikaela H.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Paw Partner Review

So far, Paw Partner has been wonderful. It really is easy to use and it's so nice to have all our client's information at our fingertips. We are able to feed, medicate, and even assign individual kennels to the dogs right from our phones.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how Paw Partner allows our clients to make reservations online. This really helps limit our phone calls when making reservations. But it is also very easy to use and even our clients can agree how convenient it is.

Cons:

I don't love how it is set up. I wish there was more ways to customize it. With our business, we feed at certain times so it would be nice for the "reports" to reflect those times instead of morning/evening feeds. Some of our clients eat lunch, or have snacks at 9pm.

Reasons for switching to Paw Partner

We couldn't make reservations online, or see our client's feeding/medication reports. Kennelsoft was also extremely difficult to learn and couldn't get it on any device, except at the reception area. We needed an upgrade.

Kaitlyn S.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Paw Partner review - Pooch At Play

Very good! We're learning as we go and feel supported by the team to help us through any future hurdles. We're excited to hopefully use the training feature in the near feature!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team! They've been incredibly helpful with every single issue and respond quickly. We also love the feed feature! We're slowly getting more and more of our clientele interacting with the app and the feed.

Cons:

Coming from PetExec, there are quite a few features that are set up very different (like attaching grooming/daycare to boarding reservations) and we've had to change how we set some things up.

Reasons for choosing Paw Partner

The team was helpful and we were able to keep a lot of our features.

Reasons for switching to Paw Partner

They were becoming obsolete and we were not interested in Gingr.

Jenna V.

Verified reviewer

Retail

Self-Employed

Used daily for less than 2 years

Review source

Reviewed April 2025

Amazing system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love this system. It’s easy to use, has a ton of great features and it’s always extremely quick and does not lag. Anytime I have a question, whoever answers is very quick, friendly and helpful.

Cons:

I don’t have any cons about the program.

Reasons for choosing Paw Partner

Well priced and has amazing features. Also the ability to grow into other services other than grooming

Arysta J.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

PawPartner Platform and Service Review

Five star. Great service and platform overall. Love that help is quick and efficient. Everyone has been friendly and helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support is quick and easy to get. No question or request is a bad one- I am always welcomed.

Cons:

Would like to be able to change service name. For example, my local area does not allow for me to use the word 'boarding' due to being home based. Instead, I must list my services as 'overnight pet sitting'. Additionally, I utilize the 'Training' portion for "drop ins" at clients home. Both titles of "Boarding" and "Training" cannot be edited.

Reasons for choosing Paw Partner

Simplicity and user friendly. Easy of set up and support of doing so.

Tracy U.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Business Owner/groomer

We have been very happy with our overall experience using PawPartner. The platform has been a valuable tool for managing our appointments, payments, and client interactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the standout features of PawPartner is the exceptional customer service. The team is always responsive and genuinely willing to listen to user feedback. We especially appreciate their openness to suggestions for upgrades, making us feel valued as partners in improving the platform. This commitment to continuously evolving and addressing customer needs sets PawPartner apart and ensures a positive experience for both our team and clients.

Cons:

Scheduling Multiple Pets Simultaneously Implement a feature that allows clients to add multiple pets to a single appointment booking. This could include a dropdown menu for selecting pets from the client profile or an option to "add another pet" before finalizing the booking. Faster Paw Payments Consider integrating a payment processor that supports same-day or next-morning payouts without requiring an early close. This might involve switching to a provider with faster settlement times while maintaining accounting-friendly cutoff times. Groomer's Name on Receipts Add a field on the receipt template to display the assigned groomer’s name. This can be auto-populated based on the appointment details. First Available Groomer" Scheduling Option Develop a system that automatically scans all groomer schedules for the next available slot and presents it to the client. This would eliminate the need for clients to manually check each groomer’s availability. These changes would not only ease the booking process but also enhance operational efficiency and customer satisfaction. If you'd like, I can help draft specific requests or proposals to present these ideas to your software or platform provider. Let me know! While we appreciate the responsiveness of the PawPartner team and their willingness to take suggestions for upgrades, we’ve noticed occasional delays and a lack of in-depth knowledge when addressing some of the issues we encounter. Improving response times and ensuring the team is better equipped to handle complex or technical questions would significantly enhance the overall support experience. We value the effort you put into maintaining great customer relations and look forward to seeing continued improvements in this area.

Reasons for choosing Paw Partner

PawPartner has provided the essential options and tools we need to manage our daily processes efficiently. Its features align well with our operational needs, making it a reliable platform for scheduling, payments, and client communication. While there are areas for improvement, such as faster customer support and enhanced knowledge for resolving complex issues, we appreciate the functionality the system offers and the team’s openness to feedback.

Mary P.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2024

A very happy customer

Overall I couldnt be happier. I ofter 5 different pet services and finding a platform that can so easily support all of them makes my business run so much smoother than it ever has.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy to use it is, and the amazing customer service. They're so easy to get ahold of and quick to help me with any questions. I've used ither softwares and this, in my experience, is by far the best!

Cons:

I wish there wasnt two different pages one for services and one for pricing. Itd be phenomenally easier if those two were combined. I often find i miss a step or forget to add something because of having to go between those two pages.

Reasons for switching to Paw Partner

I had expanded my business from just grooming to offering multiple services. Groomsoft was great when I was just grooming but didnt offer the ability to schedule for different services.

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