DocketManager 2026: Benefits, Features & Pricing

Docket Manager and I have had a great relationship with attempting to improve the systems overall functionality. They have a really great support team and respond very quickly. I use the system day to day for extended number of hours, and by working on it so closely I am capable of locating bugs and issues that another user might have overlooked. These are reported via support tickets, and usually get fixed with a roll-out either later that day or the next day. Docket Manager is a great business that listens to the community, and makes improvements based on the suggestions their customers bring to the table.

It has been a hard transition from Franklin Estimating to Docket Manager. With that said it was my ignorance of the pricing rather than any problem with DM. Furthermore I was told that it would take 6 months and they were right on! [SENSITIVE CONTENT HIDDEN] came to Abilene and walked us through the setup. That was an absolute "must Have" in my opinion. Without their guidance I don't believe we would have made it. I was bothered by having several things in the program NOT work correctly "out of the box". I would work for hours on something only to turn in a ticket and be told "oh that is a programming issue" we will get back with you on a solution or "the program shouldn't do that". This was especially annoying during the time that I was spending 16 hours a day at the office trying to get the program set up. I spent an entire Saturday one weekend trying to get a price list to work on some custom envelopes. I kept feeling like I was doing something wrong. I re-watched videos as I figured that was what I was going to be encouraged to do if I called in with the problem. After giving up and calling in it ended up there was a problem with the programming. I was told that some checkbox shouldn't have been checked in the background of the program. I believe that some of the forward progression of the program (new ideas) is overshadowing some of the common sense solutions (to the existing program) that are being presented on the forum by users. Seems several years is a long time for a fix.

Support has been the strongest part of the picture for me. The staff is very knowledgeable and quick to respond. Since implementing the rollout single-handedly, without their support I wouldn't have made it this far.

Overall the experience with the product and the company has been positive. Customer service and support have been very responsive to my needs and have been easy and enjoyable to work with.

Was able to pick it up quickly due to ease of use and natural flow. Being geared to the printing industry was an obvious benefit.

We purchased the 60 year old print shop we worked at. Small runs, cut sheet, formerly letterpress newly "digital", everything calculated by hand even the ledgers. You can imagine the amount of updating in every respect we needed. As a team of only 4 we needed to streamline everything, get quoting down to a science, and finally join the rest of the world with eCommerce. Enter DocketManager. The first conversation you have with rep immediately sets you at ease. This is a company that used to be a printer like the rest of us. They made this for themselves (something I was looking into oddly) and eventually sold it to others enough that it became their business. It truly is designed by printers for printers. We went back and ran old quotes through the system to test out how things used to be done vs how they're done now. We found 3 or 4 in the prior year that were misquoted. The cost difference from what it was to what it should have been would have paid for DM for several months. Makes you wonder how many more there were. I used "" on issues in the Cons section because it really isn't a deal breaker by any means. The software is pretty darned polished with a couple things like those that are still rough. That said, they are always updating it and most updates are from user requests. For those scared of price, DM doesn't charge enough for the product. They are more than competitive and they actually care about you. I can't recommend them enough.

After dealing with a large world wide company and dealing with issue after issue it has been a joy working with the DocketManager team. We plan on visiting this year and taking some training classes offered by them in Canada.

DocketManager is an all in one solution. Online ordering - easy to set up and easy for client navigation Estimating and invoicing - via email (who knew a printer would appreciate that?) Shippo Integration - When you buy something from us we send you notifications like all the big players The list goes on. Overall the team at DM are real people who really care, don't ever change that.

DocketManager saved my bookkeeper half a days work every day - that's 20 hrs per week, 1,040 hrs saved per year! It pays for itself!