Dispatch 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dispatch

4.0

(42)

Pricing

Starting at $129.00 per month

About Dispatch

Dispatch is a purpose-built platform for Home Service Enterprises that rely on independent service professionals to deliver a world-class customer experience.

We make it easy by centralizing all service interactions onto one platform with our flexible suite of solutions that minimize friction, maximize customer experience, and provide real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers.

Our solution integrates with your existing systems to provide a seamless experience for your team, optimizing your service operations, and providing a level of performance insight not previously possible. Onboard and manage your network, easily create and send jobs, understand job status and customer satisfaction, and communicate directly with your network, all in one place.

The mobile app is available for iOS and Android devices, where technicians can view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can track their technicians in real time with the location tracker and receive automatic reminders about upcoming service.

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Dispatch Screenshots

Dispatch Pricing and Plans

Starting price: $129.00 per month

Free Trial

Free Version

PRO

$129.00

flat rate, per month

Plan includes:

Create Unlimited Jobs
Schedule & Assign Unlimited Appointments
Create Estimates/Invoices
Offline Credit Card, Cash, Check Payments
Track Field Staff & Technicians
Automated SMS, Email Notifications
Access to Web and Mobile Apps
Capture Job Notes & Photos
Customer and Billing Item Import

PLUS

$0.00

flat rate, per month

Plan includes:

Payment Processing - Selection of Processors
Agenda View in Mobile apps
Outbound Technician Call Masking
Automated QuickBooks Online Syncing

POWER

$379.00

flat rate, per month

Plan includes:

Service Area Group Management
Public Review Builder
Technician Travel Reporting
Custom Forms (up to 3)

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Dispatch Features

Popular features found in HVAC
Billing & Invoicing
Calendar Management
Customer Database
Electronic Payments
Inventory Management
Location Tracking
Maintenance Scheduling
Mobile Access
Service History
Technician Management
More features of Dispatch
Accounting Integration
Alerts/Notifications
Automated Scheduling
Availability Management
Compliance Tracking
Contact Database
Contract/License Management
CRM
Customer History
Customizable Forms
Dispatch Management
Document Storage
Electronic Signature
Employee Database
Employee Scheduling
Estimating
File Storage
GPS
Historical Reporting
Job Management
Job Tracking
Mobile App
Payment Collection in the Field
Performance Metrics
Quotes/Estimates
Reminders
Reporting/Analytics
Routing
Scheduling
Self Service Portal
Skills Tracking
Status Tracking
Task Scheduling
Third-Party Integrations
Time & Attendance
Variable Workforce
Work Order Management

Dispatch Integrations

HubSpot Marketing Hub

NetSuite

Salesforce Sales Cloud

Twilio

Stripe

Marketo Engage

See all 9 integrations

Dispatch User Reviews

Overall Rating

4.0

Ratings Breakdown

55%

19%

10%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

3.9

Functionality

4.1

Marz M.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed December 2017

We switched from another dispatch system to Dispatch Me and love it!

It is easier to manage and everyone is able to use this system. We are now able to go paperless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.

Cons:

Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.

Jonte J.

Verified reviewer

Warehousing

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed December 2024

Dispatch review 12/30/24

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, great customer service. Reliable.

Cons:

Didn't have much offers for trucks with pipe racks.

Reasons for switching to Dispatch

Cheaper pricing, offers more vehicle options. On track tracking.

Karrie B.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Dispatch an ok system for HVAC

Dispatch for us, was a step up from using Google Calendar. For the overall dispatch and scheduling has been ok. Good means for communication from the field to the office. We used the invoicing section for a time but it did not meet our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dispatch overall was super easy to implement and easy to use for scheduling. Easy one-way communication with customers from technicians in the field. Field techs liked the ability to review job on cell phones.

Cons:

When using the invoicing system, there was no way to edit or make changes as the job progressed if an error occurred or additional items needed to be added. Inability to color-code job types within the schedule display. No ability to do a vertical schedule, only linear, so you can not view multiple days at one time. Poor reporting ability.

Reasons for choosing Dispatch

More than we need and cost is prohibitive

Reasons for switching to Dispatch

Inability to actually have job info and no way to really capture customer data like a CRM

Michelle A.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Useful for small business and large business alike

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

Cons:

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Reasons for switching to Dispatch

Setmore is clunky, has too many steps for everything, and doesn't feel like it fits the needs of my contractors. I feel like it's a program better suited for hairdressers or makeup artists who have customers come to their homes/places of business, than it is suited for a contractor visiting customer homes.

Becky T.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Dispatch review

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to use, how quick you can learn how to use it.

Cons:

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Reasons for switching to Dispatch

Because American Home Shield uses or recommended Dispatch, so we switched to streamline the job process.

Jennifer H.

Verified reviewer

Utilities

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Dispatch is great!

Overall my experience has been really good. It helps me do be more efficient and productive. It induces better performance from the technicians too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dispatch is a mind reader! Its THE perfect companion for service coordination. Streamline and user friendly too!

Cons:

Maybe more space for note taking for individual jobs. Also more space for saving notes for just the dispatch and office personel.

Bonnaud J.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed April 2025

Ensured effective delivery management system for intelligent logistics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found out that the Dispatch solution is best suited for large numbers of drivers since it keeps them all in check. The benefits of the delivery management software include the ability to properly manage routes to have the packages delivered at the appropriate time.

Cons:

The only limitation that I encountered were minor problems with real-time tracking. This would affect the tracking data and decrease the possibility of knowing the delivery position to the customers which at some instances caused confusion in terms of delivery.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed March 2017

Price per month excessive for 'subscription features-Customer Set Up Quirky

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

Cons:

-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -

Verified

Reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Needs improvement