Momentum 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Momentum

4.7

(101)

Pricing

Pricing available upon request

About Momentum

Alteva is a provider of telecommunications services that offers a cloud-based business phone system called Alteva Hosted VoIP. Alteva also offers SIP trunking (a service that connects calls between VoIP systems and the traditional phone network) for organizations that want a single-vendor communications system.

Since Alteva also provides Internet service, it can offer customers a fully managed connection to its SIP trunking service and hosted PBX applications. T1, fiber and MPLS connections are available from Alteva.

Alteva Hosted VoIP offers a number of standard PBX features, such as call forwarding and call transferring. Users can receive voicemails as emails and have calls forwarded to mobile devices when they’re out of the office. Employees can manage call routing settings via a Web portal, and a Web-based call manager is also available for transferring calls with a Web browser.

Alteva Mobility is a client that extends unified communications features to desktops and smartphones. Users can access communications services and display a single identity from all of their devices.

Momentum Screenshots

Momentum Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Momentum Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Momentum
Call Center Management
Call Routing
Live Chat
Reporting & Statistics
SIP Trunking
Third-Party Integrations
Unified Communications
Video Conferencing

Momentum User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

16%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.6

Functionality

4.5

Tito H.

Verified reviewer

Computer Networking

2-10 employees

Used daily for less than 6 months

Reviewed August 2023

A+ Support is easy to contact. Compatibility with hardware is good.

Overall good. Easy to work with. Learning curve was not bad.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

My title says it all. A+ Support is easy to contact. Compatibility with hardware is good. Email and phone support is on point. Quick answers usually few minutes.

Cons:

Although support is easy actual communication between support and user is difficult. Understanding your issues. We did just switch and are learning this new system.

Reasons for switching to Momentum

Not my decision. Our parent company made the change. No opinion here.

Trenton F.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Reviewed February 2025

Best phone provider ever.

I have been very happy with their product and service. They offer most anything you could think of.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They manage everything. Im already busy so when I have phone issues I can contact them and they handle it.

Cons:

I cannot think of anything negative to say about Momentum.

Reasons for choosing Momentum

Better support and product offering. They also had better representation and reporting.

Reasons for switching to Momentum

An outdated system that was no longer supported.

Vendor Response

Hi Trenton!! Thank you for your kind words! We’re so happy to hear that you find our service convenient and reliable. We know how busy things can get, so we’re always here to make sure your phone service runs smoothly. We appreciate your support and look forward to continuing to serve you!

Replied February 2025

EARL F.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

MOMENTUM - WHAT AN AWFUL EXPERIENCE - AVOID THIS COMPANY

9 YEARS AGO THEY WERE OK AND SLID DOWNHILL ON THE SERVICE END OF THINGS - THEY DO NOT CARE ABOUT THE CUSTOMER

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

THEY DO NOT CARE ABOUT THE CUSTOMER -- WE HAD TO DO ALL THE CHANGES OURSELVES - WHEN FINALLY CANCELLING THEY CHARGE FOR AN EXTRA MONTH - THEN I CALL TO GET BILLING - I PAY ITHE BALANCE AND THEY SEND ME ANOTHER BILL - I CALL AND AM ONLINE FOR 12 MINUTES - CALL BACK ON MY CELL AND THEY GIVE ME A TICKET - COMPLETE LACK OF SERVICE...

Cons:

COMPLETE LACK OF SERVICE WAS MY BIG ISSUE - COULD NEVER REACH A HUMAN -

Reasons for switching to Momentum

HONESTLY BECAUSE OF YOUR SHITTY SERVICE TO BE BLUNT - EVEN THIS SURVEY IS AKWARD TO FILL OUT - I AM HAPPY TO BE DONE WITH MOMENTUM

Paul G.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed August 2025

I LOVE the MONUMENTAL FOCUS SHIFT

I love the guided and variety of background sounds I love the taskbars I love that our feedback is valued and there's a quick turnaround There's a lot of love --- and I'm just thankful. Thanks, Momentum team. YOU GUYS ROCK!!! 😄🙏❤️‍🔥

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE that Momentum helps me LASER FOCUS on things I need to get done. I felt that I was a cub distracted by everything before, but Momentum helped me increase my superpower: My Tiger Focus. One of the things I love the most about Momentum is that the moment I joined I felt like I was part of the team --- a part of a community entirely focused on the success of each individual and the success of the group as a collective. 🌐

Cons:

There's nothing I dislike about Momentum. I'm personally kicking myself in the but for not using Momentum as much. I would've been farther than I'd be if I had continually practiced my focusing skills.

Heath L.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Reviewed May 2025

General review of Momentum service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

kind of does what it does without us worrying about it. So, there is little to no down time and no disruption to our daily business

Cons:

nothing comes to mind. If there must be some least liked aspect of any service like this, I suppose that it would be the cost.

Jeremy J.

Verified reviewer

Building Materials

201-500 employees

Used daily for more than 2 years

Reviewed April 2025

A solid solution for SIP and data needs.

We are generally very pleased with our Momentum service. We came to them via an acquisition and despite a slightly rocky migration the service since going live has been outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Momentum has been pretty consistent in terms of uptime, providing reliable service for our business. The admin portal is easier to navigate and manage than our old Broadsoft system making most minor changes a breeze.

Cons:

The few times we've encountered higher level issues it's taken some work to get the correct support engineer on our case to get things resolved.

Josh S.

Verified reviewer

Environmental Services

11-50 employees

Used daily for more than 2 years

Reviewed February 2025

Verantis Corporation Internet

Service is stable, and monitoring works well. Prior experience with support was slow but have not had issues lately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our new account manager is super helpful, and service is stable.

Cons:

Renewal process was not pleasant. Prior account managers unwilling to work with our current needs. At the time, were upgrading from a 10MB line to Fiber

Vendor Response

Hi Josh! Thank you for your feedback! We're glad to hear that your new account manager has been helpful and that you're experiencing stable service. We appreciate your honesty about the renewal process and past support experiences. Your input helps us improve, and we’re committed to making every interaction as smooth as possible. If there's anything we can do to further support you, please don't hesitate to reach out!

Replied February 2025

Andy R.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Reviewed March 2025

Solid VOIP Provider

I've had a good experience Overall with Momentum. All services have issues on occasion, but Momentum is responsive and good at communicating with updates when there are issues. Their user portal call recording services are great to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Problems are uncommon, but support is responsive and available any time I have an issue. The self-service portal and call recording services are both great.

Cons:

We sometimes have issues with voice quality and packet loss, but I'm not certain this is because of something momentum is responsible for.

Matthew K.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Reviewed February 2025

Telecom Done Right

We have worked with three different ISPs over the past ten years. Momentum has proven to be a valuable asset and partner in our business's success. Their technology has transformed how we operate in the post-Covid era, enabling us to be more flexible and connected than ever before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their communication about any maintenance, their technical support, and the account representatives are incredibly helpful.

Cons:

I haven't come across an issue that has made me want to leave any negative remarks.

Vendor Response

Matthew, Thanks so much for your review! We’re really glad to hear that our team and technology have made a positive impact on your business. It means a lot to us that you see Momentum as a valuable partner, and we appreciate your trust. If you ever need anything, don’t hesitate to reach out. We’re always here to help!

Replied February 2025

Todd G.

Verified reviewer

Publishing

11-50 employees

Used daily for more than 2 years

Reviewed April 2025

Great Service